Alpina Eclectic Hotel & Spa

I stayed 2 nights with my wife and 3 small children at the suite with balcony - Mont Blanc range view. The suite was great. Spacious, tidy, quiet at night. Several nice little touches such as two basins in the washing room, coffee maker, heating pipes where to dry your clothes etc. Room service worked like a swiss clock. The breakfast was good quality and the view was nice from the 7th floor. Good location, nice restaurants and bus stop to the ski resorts nearby. Possibility to rent out ski equipment from the hotel. Staff was polite, helpful, spoke good english and some even spanish and had a positive way of carrying themselves (as did the whole town, which has not been my experience with the french in other cities). Nice baar and arcade downstairs. They had 3 elevators but it was quite busy so you often had to wait +5min for the lift. Parking area was very cramped and no way to tell if anyone is coming down while exiting. Spa does not welcome children. We all enjoyed our stay and would definitely recommend staying here.

I traveled to Chamonix solo but as part of a small group tour. We stayed at this hotel.|It is wonderfully situated in the center of town and an easy walk to many sights, shops, amenities and restaurants. It is part of a Mall complex and is very stylishly designed. However, the room I had was cute but very small and it had virtually NO lighting in the bedroom area as well as few surfaces to put things on.|Clean, otherwise comfortable and with an excellent buffet breakfast. Staff were almost uniformly helpful.

The hotel is in the perfect position, in the centre of town, and close to the slopes. Rooms were a little small, and there was noise from the bars across the road, but the bed was very comfortable, and the view from the balcony of Mont Blanc was excellent. Breakfast was good - nice buffet, egg station, and delicious pastries. We hired our ski equipment from the ski shop - very convenient, though not cheap.

Thanks a lot to Melissa on reception!!I came to hear to the reception in the middle of the night because my room was quite noisy. I guess because it was under the restaurant. So she solved my problem immediately she offered me upgrade for bigger room with nice Mont Blanc view instead of my regular room. Upgrade in the middle of the night just because small inconvenience. I travel a lot, but never experienced so helpful stuff. She also provides me a lot of useful information about the aria, activities and all of that. Hotel is real good. It has one of the best view in Chamonix. Perfect location. Clean cozy rooms. breakfast is quite good. Food was fresh. Even the smoked salmon and ham was really fresh. The view from the restaurant 11 from 10!Spa is good. Not big, but they control the occupancy. Just 30€ day parking was not so good)

Overall a very nice few days. Cleaning staff were very helpful. Reception staff were not all familiar with ski bus routes and directed us to take the wrong bus on day 1 which made us late to meet our instructor. Ski hire team were excellent while fitting a family of 5. Food was plentiful and varied. We appreciated the bottles of water at each meal time. It was good to see the recycle bins everywhere. As an English speaking family a movie channel/Netflix or similar would have been useful for children at night who did not want to go to the bar or games room.

We have been returning to this hotel for another year,which shows how much we have appreciated it in the past. However, this year we left with mixed feelings. As a repeat guest, you naturally expect small improvements or at least the same level of attention as before — not a step backwards. For example, last year there was a small complimentary bottle of water as a welcome gift,which was a thoughtful touch. This year it was replaced by a simple carafe. The Nespresso capsules were also replaced with no-name alternatives. These may seem like minor details, but they contribute to the overall experience. From the first day, I asked whether it would be possible to move to a larger room, yet no one followed up or reverted to me during our stay. Additionally, one morning at 10:00 a.m., there was no cheese left at breakfast, which was surprising for a hotel of this standard. Overall the buffet was running out of things. When you choose to return every year, you do so because you value the experience. But as a loyal guest, you hope for consistency — or even small improvements — not a gradual reduction in quality.

Awesome hotel with super nice and professional staff. Good spa, great breakfast, and a balcony for your morning coffee. Our room overlooked Mont Blanc, and it was just delightful. It's a really convenient spot for skiers, with a bus stop right by the hotel that goes to all the nearby mountains. Plus, there's a personal locker for your skis. What an unforgettable vacation! We'll definitely be back next season.

We had a lovely time at this hotel. The ski rental is attached to the hotel so renting and storing was so simple!!! The buses come right in front of the hotel for easy access to the slopes. The rooms were nice and the breakfast was amazing!!! We also took advantage of the spa!

Second year staying here and the staff are so cold, arrogant, disorganized and unprofessional! Total disappointment and will not return! No managers so the young staff do not smile, say they don't have authority to fix their errors in assigning rooms, and are sooo unhelpful! Absolutely rude and the standard rooms are ridiculously small, dark and NO a/c for 2 people! Will NOT return!

The rating of this hotel seems to be totally off - probably due to the hotel being renovated since 2018 (and name changed to Alpina Eclectic Hotel and Spa) but most reviews here are predated. Check other sites for more updated reviews. We've stayed here twice and it's now actually a very modern hotel with nice rooms, all with balcony and fantastic view. The breakfast - with egg and pancake station - is extra but absolutely worth it - it's on the top floor with a panoramic view of the town and mountains. Only thing is this being a ski area there is no air conditioning in the rooms in summer so it can get seriously hot and stuffy - they have tabletop fans but you have to ask (might have to do that a few times). Service is somewhat erratic and some staff lack basic knowledgable - for instance one has no idea that there is a bus stop right in front of the hotel, let alone if you need any directions. That said, if you don't have much service related demands - this is a great place to stay for room comfort as well as location - walking distance to everything and a grocery store right next door.

Rather disappointing, run-down hotel... I just completed a 5 night stay at the Hotel Alpina while attending a conference in Chamonix. This hotel has a lot of significant problems The ROOMS: Severely dated. Carpets date to the 1960's and not in any charming sort of way. Significantly warn and dated. Cracks in the ceiling. I pulled door knobs off the furniture, non-working safes. Old properties can be charming if cared for, but this building has been severely neglected. Beds are standard European twin-size (even if you get a King it's 2 twins)....avg comfort for Europe. The only saving grace is that it is relatively clean. BATHROOMS are in poor shape. My bathroom had no tub, so water flooded all over the bathroom floor. The only amenity provided is a very low-quality all-purpose shampoo/soap. The Wi-Fi: As a business traveler, Wi-Fi is important to me, but it's almost non-functional here. Coverage is very inconsistent....I had to sit on the floor next to the door to get any signal at all. Unreliable for Skype and slow. Requires frequent, annoying log-ons. Also a number of apps, VPN, etc. are blocked. NOISE: You can hear everything from the inside and from the outside. Lots of rooms have adjoining doors...I felt like I was participating in family life of the family in the room next door. Also you can hear all the street noise even with windows closed...with windows open quite loud (useful w/ no air conditioning). LOCATION is good and convenient to most attractions in Chamonix...Chamonix is small FYI. STAFF: The front desk staff are either indifferent, overworked, rude, or some combination of all 3. No friendly attitude. Usually only one person working which resulted in often 10-20 minute waits for attention. Careful with valuables...they will give out room cards for forgotten cards for any room without any examination of ID. The hotel seems to specialize in one-night visits by busload-size groups of Japanese tourists. I was very frustrated to have arrived at 8 AM and not be able to check-in until 4:30 because they are cleaning and servicing all these rooms. Especially after waiting so long, the group of 50 that arrived hours after me was instantly accommodated. OVERALL, I would rate the value of these rooms at absolutely no more than 50 Euros. It was so bad, I almost checked out and moved. The only thing keeping it from getting 1 star is that the views are nice and the hotel is relatively clean. There is absolutely no reason to choose this hotel. Hotel de l'Arve immediately next door, where many of my colleagues are staying, is far, far superior at similar rates.

So much disappointment. My husband and I are on our honeymoon and currently staying at the property. I will never recommend this hotel nor will we ever be back. Ever single staff member we have encountered is beyond rude and it's such a shame considering the gorgeous location we are all in. Do better Hotel Alpina.

Good: 1. The location is great, right in the middle of Chamonix and with multiple ski bus stops out front. 2. All the rooms seem to have good views, although the higher floors have the best. Mixed: 3. Service was uneven. The first front desk guy told us that our room wasn't ready yet (at 5:30 pm, when check-in is at 4:00pm) and seemed a bit clueless. Otherwise service was friendly enough, if not always super efficient. I did watch one front desk employee make phone calls rather than help the guy standing directly in front of him obviously needing assistance. 4. Only two of the six guest rooms floor have been renovated, the others are old-school (classic? old world charm? run down?). It doesn't sound like the renovations will be complete until much later this year, in the meantime, hope for a room on floor 1 or 2. 5. Their keycard system was down when we arrived, so for the first 24 hours everyone in the hotel had to be escorted to their room by a front desk employee to get into their rooms. The staff handled it politely, but they were short staffed and it was pretty inconvenient. It was fixed before we left, but based on other reviews the keycard system seems to be a persistent issue. Bad: 6. The parking garage is seriously tiny and weirdly laid out. Also, they charge you per calendar day, not per 24 hours, so even though my car was there less than 48 hours, I paid for three days of parking. 7. The mattresses (at least on the unrenovated floors) were brutally uncomfortable. 8. The pillows (on the unrenovated floors) were even worse; paper thin and entirely useless. Literally the worst hotel pillow I've ever had in my life. No joke. The location is ridiculous; if I had the money, I'd buy this place, renovate it into a luxury lodge, and make a killing. Until the renovation is complete, don't expect a great stay.

This place best reminded me of Fawlty Towers. It was probably last re-done when the show came out also..... It's run-down, old-fashioned, run by a bunch of friendly but pretty useless staff and in general was just hilariously bad. ::::The room::::: Bare, old-fashioned and with very old bedding. The room didn't have a temperature control either which meant it was either boiling hot at night, in which case we have to wedge open the window with plastic cups or freezing cold. The bathroom also has no airing system so it was constantly damp in there. The plug doesn't fit properly which means your bath slowly disappears. :::::Service::::: It began by checking in where you're not allowed into your room until 4pm which is probably a little exaggerated. Then it's things like you go to ask about how to get to the nursery slopes or just anything and they know NADA about anything. Then we asked for extra pillows because there was just one, half dead pillow each and they firstly said that there was only one person in the whole hotel and so couldn't send someone up to deliver it. Then when we insisted after a couple of hours they gave us two miss-shaped pillows that didn't fit the pillow covers. ::::::Breakfast::::: This was actually ok. The food was fine, if not the finest breakfast ever experienced and the views are terrific from the 7th floor restaurant. Again, the service is not great and there's only tinned fruit on offer, you have to make your own pulpy orange juice etc. ::::::New Year 'Buffet':::::: That was an experience! Magician, three retired men playing Chris Rea and some over-dressed clientele who clearly mistook the Alpina as the Oscars. They also managed to ask for us to be there at 7.45pm and block the restaurant level on the elevator until 8pm which led to everyone going up and down in the lift until the receptionist informed us that they had shut the floor off and that then they'd open it. ::::Location::::: Great location, right near the centre. ::::Hygiene:::: Very clean and they came every day to change sheets etc. It's fine for a no frills stay somewhere cheap but really it needs a good renovation. Definitely don't go half-board there or expect a romantic atmosphere.

THIS PLACE IS HORRIBLE. I had a 4pm check in, which is already incredibly late. I showed up at 3:55pm only to be told that my room wasn't ready and I should check back in 10 minutes. After a confusing conversation with the receptionist who I kept telling her to speak louder (literally holding my hand up to my ear repeating, "I'm sorry, I still can't hear you") I finally find out where parking is and tell my friend where to park the car. The whole lobby is full as I imagine that other people were also not able to check into their rooms. After waiting THIRTY MINUTES in a lobby crowded with people I finally get up when there is an opening to ask about my room. Again, I cannot hear a word this girl is saying so the conversation takes longer than it should. I wake up refreshed and excited even though my room is the "Superior Family Room" and it could barely fit the luggage of me and my travel partner. I go to the elevator at 7am for breakfast (exactly when breakfast starts) and wait for the elevator. I press the button for the 7th floor and wait 3 minutes. I am taken to the 1st floor. I got off not paying attention and call another elevator. Wait another 5 minutes. Elevator takes me to the third floor. I don't get off and keep trying to reach the 7th floor. After a couple more minutes of frustration I took the stairs. The staircase I chose only went to the 6th door so I try the elevator again. Wait another couple minutes for the doors to open and THANK GOD I was finally taken to the 7th floor. This whole ordeal took 30 minutes. It took me 30 minutes to travel from my room on the 4th floor to the dining area on the 7th. Absolutely insane. Then when I asked, the manager of the restaurant told me that breakfast started at 7am and I was too early (as I am standing in front of him at 7:30am??) so I repeated my question and he then stated that I got on the wrong elevator. HOW?! He says they only unlock one in the morning, yet no one tells you that and when you call an elevator all of them come to get you SINCE THEY DONT KNOW THAT YOU WANT THE SEVENTH FLOOR UNTIL YOU'RE IN THE ELEVATOR. Just unreal. Absolutely unacceptable for the amount of money they charge for a room. And now I am dreading the checkout tomorrow as I know I will have to ask, "What?!" a hundred different times just to make sure I can leave.