Alpina Eclectic Hotel & Spa

Detailed Review Rooms — 3,5/5 View. We booked a Mont Blanc view, but even from the 5th floor the view is mostly of a neighboring building. You only see the mountain if you stand at the very edge of the balcony and look up. The balcony itself is dirty and rusty, unpleasant to use. We only enjoyed the mountain view during breakfast. Cleanliness. Bed linen and towels are clean and fine. The room overall is clean, but with issues: stains and drip marks on bathroom walls and doors, constant smell in the toilet, poor ventilation. The carpet looks extremely unhygienic 😳 ⸻ Breakfast — 1/5 Very disappointing. Good: only the view. Food. Very basic and repetitive all week: 2 cheeses, 2 cold cuts, sausages, boiled eggs, omelet, cucumbers and tomatoes. Fish only if you ask, usually empty. A lot of useless items instead (seeds, chocolate, jams). Omelet only from the cook, queues of 15–20 minutes. Cleaning — 0/5. Dirty tables everywhere, food leftovers on the floor. Table setting — 0/5. Cutlery appears only when no clean tables are left. Service — 0/5. First two days no cutlery on tables, had to take it ourselves. On the third day a staff member elbowed me 😳and said cutlery is only what’s already on tables. Many tables stayed dirty instead of being reset. Hygiene — 1/5. Plates with dried food residue. Tea strainers are missing, rusty, crooked and unhygienic. Disposable tea bags would solve this. After 9:45 almost nothing is replenished except bread. By 10:25–10:30 everything is cleared away. Coming at 10:00 means empty trays and standing in line for an omelet, then nothing left. No control at the entrance: no one checks or greets guests. Many people come in from the street (jackets, bags, dirty shoes) and occupy the best seats. Feels like a battle for food and the view, despite paying thousands of euros for the hotel 🙈 Music is either absent (you hear people chewing) or extremely loud like in a club. Spotify ads every few minutes are ridiculous. ⸻ Spa — 3/5 Dry sauna — 5/5. Hammam — 1/5. Good steam, but terrible hygiene: no water tap to rinse seats, stagnant water with sweat, hair and band-aids on the floor, awful smell. Relax area — 3/5. Nice view and window seats. Loungers are unhygienic, stained, damp-smelling, very cold temperature. Jacuzzi — 4/5. Overall okay, but there is a cold, very dirty foot-water pool of unclear purpose. Very cold room, lukewarm water, mold on the ceiling. ⸻ Overall Overall impression is okay. The issues are listed to avoid unrealistic expectations and as feedback for management. High positioning, but in details there is cheapness and poor organization. Personally, next year we will look for something else.

We arrived with a baby, and we were informed there is no parking and we need to park in a public parking, while the contract says there is parking available. There is no where mentioned we need to book the parking in advance!!!! after a fight, we finally got a parking.... There is no lunch or dinner available in the hotel because the restaurant is closed!!! again not mentioned in the contract. We go to take a shower there is no shampoo and conditioner, there is a note that its for saving the earth, and if we really need we can ask reception! how on the earth you thought if I use your conditioner will have a different affect on the climate change than using mine? and plus, who takes her own hair conditioner to hotel? why you don't simply say we are trying to save money because our cost on products is high? I will understand that better and will respect that! Anyways, I had to take shower twice because the first time I was out of hair conditioner, which is probably worse for climate change. Breakfast was good, if staff were not fighting with each other, they were clearly unprofessional and underpaid staff who were not really happy about what they were doing. Two of them where fighting in front of guests and I was feeling sorry that there is something in this hotel that staff are not happy about. Even the chef who was making those very delicious omelets wasn't doing it happily. Plus, since I was alone with my baby for breakfast and I couldn't leave the table for long time, I asked one of staff if she can bring a coffee for me, and she responded its self-service! The Sauna was nice, the hammam was smelling so much that I did not even dare to sit for a second, it was clearly not cleaned for a long time. There were two little jacuzzi, but in each of then there were a couple sitting on each other and kissing, and I did not feel like entering. This is what happens when the hotel spa is open to public...! Nonetheless, they sold me a decathlon swimwear which is 5 euro in decathlon shop in Chamonix, for 20 euro! It was a long time we wanted to go to this hotel and we were so exited. But I am sorry to admit its a trap and its too expensive for what it really offers. The only positive thing about it was the reception and the breakfast, which you can enjoy without booking a room.

Cold, transactional service — not the place if you’re looking for warm hospitality. Anyone expecting friendly, caring staff should consider another hotel. We clearly informed the hotel that our stay was for a wedding anniversary, yet there was zero acknowledgment. At check-in, we were given a first-floor room, and any request for a higher floor was met with only one answer: “paid upgrade.” No empathy, no flexibility, no friendly attitude. If you are looking for warm hospitality, polite staff, and a cooperative team, this may not be the right place. You might want to look elsewhere.

We spent the last stop of our honeymoon at the Alpina Eclectic Hotel in Chamonix and stayed for four nights – and it could not have been a better choice. The location is simply perfect, right in the heart of Chamonix. Although the hotel offers its own parking, we found the Mont Blanc parking garage just two minutes away very convenient. The room was spotless, and the breathtaking view of the Mont Blanc massif made every morning special. Cleanliness, friendliness, and helpfulness were at the highest level and really made us feel welcome. A special thanks to Daniel, who looked after us so kindly upon arrival, from sharing tips for activities to offering umbrellas on the one rainy day, he and the whole team were always attentive and warm. As dog owners, we were also impressed by the hotel’s pet-friendliness: our dog received his own bed and bowls, and unlike in many other hotels, he was even allowed to join us for breakfast – a rare and wonderful gesture. Speaking of breakfast, it was outstanding: freshly made omelets, crêpes, perfectly flaky croissants, and a wide variety of cereals, nuts, and berries. We felt completely at home and truly appreciated the combination of excellent service, comfort, and unforgettable mountain views. This was the perfect end to our honeymoon, and we will definitely be coming back!

Another great stay at the hotel, from check in to check out. Staff on reception were really friendly, especially David who was really nice. We were upgraded which was a nice surprise. Room is spacious, comfortable beds, nice bathroom, having a little fridge is great and the tea/coffee making facilities are spot on. Plenty of storage for belongings. The only things we would change is the shower pressure which is a little weak, balcony floor could do with a resurface as its looks a bit dirty from wear, but these are small things that didn't affect our overall enjoyment of the hotel, its our 4th time here and will definitely be back again!

I traveled to Chamonix solo but as part of a small group tour. We stayed at this hotel.|It is wonderfully situated in the center of town and an easy walk to many sights, shops, amenities and restaurants. It is part of a Mall complex and is very stylishly designed. However, the room I had was cute but very small and it had virtually NO lighting in the bedroom area as well as few surfaces to put things on.|Clean, otherwise comfortable and with an excellent buffet breakfast. Staff were almost uniformly helpful.

The best location for skiing in Chamonix. The hotel is super clean and the staff are mostly kind. Ski room staff and room service folks are particularly helpful and kind. Rooms are small but super clean. Overall good value considering the lounge, ski room, location and the spa.

The hotel is simple, light, and pleasant. Its price really reflects its strategic location. The breakfast was nice, and the restaurant has a beautiful view. Overall, a good stay for its location and convenience.

Second year staying here and the staff are so cold, arrogant, disorganized and unprofessional! Total disappointment and will not return! No managers so the young staff do not smile, say they don't have authority to fix their errors in assigning rooms, and are sooo unhelpful! Absolutely rude and the standard rooms are ridiculously small, dark and NO a/c for 2 people! Will NOT return!

The rating of this hotel seems to be totally off - probably due to the hotel being renovated since 2018 (and name changed to Alpina Eclectic Hotel and Spa) but most reviews here are predated. Check other sites for more updated reviews. We've stayed here twice and it's now actually a very modern hotel with nice rooms, all with balcony and fantastic view. The breakfast - with egg and pancake station - is extra but absolutely worth it - it's on the top floor with a panoramic view of the town and mountains. Only thing is this being a ski area there is no air conditioning in the rooms in summer so it can get seriously hot and stuffy - they have tabletop fans but you have to ask (might have to do that a few times). Service is somewhat erratic and some staff lack basic knowledgable - for instance one has no idea that there is a bus stop right in front of the hotel, let alone if you need any directions. That said, if you don't have much service related demands - this is a great place to stay for room comfort as well as location - walking distance to everything and a grocery store right next door.

Rather disappointing, run-down hotel... I just completed a 5 night stay at the Hotel Alpina while attending a conference in Chamonix. This hotel has a lot of significant problems The ROOMS: Severely dated. Carpets date to the 1960's and not in any charming sort of way. Significantly warn and dated. Cracks in the ceiling. I pulled door knobs off the furniture, non-working safes. Old properties can be charming if cared for, but this building has been severely neglected. Beds are standard European twin-size (even if you get a King it's 2 twins)....avg comfort for Europe. The only saving grace is that it is relatively clean. BATHROOMS are in poor shape. My bathroom had no tub, so water flooded all over the bathroom floor. The only amenity provided is a very low-quality all-purpose shampoo/soap. The Wi-Fi: As a business traveler, Wi-Fi is important to me, but it's almost non-functional here. Coverage is very inconsistent....I had to sit on the floor next to the door to get any signal at all. Unreliable for Skype and slow. Requires frequent, annoying log-ons. Also a number of apps, VPN, etc. are blocked. NOISE: You can hear everything from the inside and from the outside. Lots of rooms have adjoining doors...I felt like I was participating in family life of the family in the room next door. Also you can hear all the street noise even with windows closed...with windows open quite loud (useful w/ no air conditioning). LOCATION is good and convenient to most attractions in Chamonix...Chamonix is small FYI. STAFF: The front desk staff are either indifferent, overworked, rude, or some combination of all 3. No friendly attitude. Usually only one person working which resulted in often 10-20 minute waits for attention. Careful with valuables...they will give out room cards for forgotten cards for any room without any examination of ID. The hotel seems to specialize in one-night visits by busload-size groups of Japanese tourists. I was very frustrated to have arrived at 8 AM and not be able to check-in until 4:30 because they are cleaning and servicing all these rooms. Especially after waiting so long, the group of 50 that arrived hours after me was instantly accommodated. OVERALL, I would rate the value of these rooms at absolutely no more than 50 Euros. It was so bad, I almost checked out and moved. The only thing keeping it from getting 1 star is that the views are nice and the hotel is relatively clean. There is absolutely no reason to choose this hotel. Hotel de l'Arve immediately next door, where many of my colleagues are staying, is far, far superior at similar rates.

So much disappointment. My husband and I are on our honeymoon and currently staying at the property. I will never recommend this hotel nor will we ever be back. Ever single staff member we have encountered is beyond rude and it's such a shame considering the gorgeous location we are all in. Do better Hotel Alpina.

Good: 1. The location is great, right in the middle of Chamonix and with multiple ski bus stops out front. 2. All the rooms seem to have good views, although the higher floors have the best. Mixed: 3. Service was uneven. The first front desk guy told us that our room wasn't ready yet (at 5:30 pm, when check-in is at 4:00pm) and seemed a bit clueless. Otherwise service was friendly enough, if not always super efficient. I did watch one front desk employee make phone calls rather than help the guy standing directly in front of him obviously needing assistance. 4. Only two of the six guest rooms floor have been renovated, the others are old-school (classic? old world charm? run down?). It doesn't sound like the renovations will be complete until much later this year, in the meantime, hope for a room on floor 1 or 2. 5. Their keycard system was down when we arrived, so for the first 24 hours everyone in the hotel had to be escorted to their room by a front desk employee to get into their rooms. The staff handled it politely, but they were short staffed and it was pretty inconvenient. It was fixed before we left, but based on other reviews the keycard system seems to be a persistent issue. Bad: 6. The parking garage is seriously tiny and weirdly laid out. Also, they charge you per calendar day, not per 24 hours, so even though my car was there less than 48 hours, I paid for three days of parking. 7. The mattresses (at least on the unrenovated floors) were brutally uncomfortable. 8. The pillows (on the unrenovated floors) were even worse; paper thin and entirely useless. Literally the worst hotel pillow I've ever had in my life. No joke. The location is ridiculous; if I had the money, I'd buy this place, renovate it into a luxury lodge, and make a killing. Until the renovation is complete, don't expect a great stay.

This place best reminded me of Fawlty Towers. It was probably last re-done when the show came out also..... It's run-down, old-fashioned, run by a bunch of friendly but pretty useless staff and in general was just hilariously bad. ::::The room::::: Bare, old-fashioned and with very old bedding. The room didn't have a temperature control either which meant it was either boiling hot at night, in which case we have to wedge open the window with plastic cups or freezing cold. The bathroom also has no airing system so it was constantly damp in there. The plug doesn't fit properly which means your bath slowly disappears. :::::Service::::: It began by checking in where you're not allowed into your room until 4pm which is probably a little exaggerated. Then it's things like you go to ask about how to get to the nursery slopes or just anything and they know NADA about anything. Then we asked for extra pillows because there was just one, half dead pillow each and they firstly said that there was only one person in the whole hotel and so couldn't send someone up to deliver it. Then when we insisted after a couple of hours they gave us two miss-shaped pillows that didn't fit the pillow covers. ::::::Breakfast::::: This was actually ok. The food was fine, if not the finest breakfast ever experienced and the views are terrific from the 7th floor restaurant. Again, the service is not great and there's only tinned fruit on offer, you have to make your own pulpy orange juice etc. ::::::New Year 'Buffet':::::: That was an experience! Magician, three retired men playing Chris Rea and some over-dressed clientele who clearly mistook the Alpina as the Oscars. They also managed to ask for us to be there at 7.45pm and block the restaurant level on the elevator until 8pm which led to everyone going up and down in the lift until the receptionist informed us that they had shut the floor off and that then they'd open it. ::::Location::::: Great location, right near the centre. ::::Hygiene:::: Very clean and they came every day to change sheets etc. It's fine for a no frills stay somewhere cheap but really it needs a good renovation. Definitely don't go half-board there or expect a romantic atmosphere.

THIS PLACE IS HORRIBLE. I had a 4pm check in, which is already incredibly late. I showed up at 3:55pm only to be told that my room wasn't ready and I should check back in 10 minutes. After a confusing conversation with the receptionist who I kept telling her to speak louder (literally holding my hand up to my ear repeating, "I'm sorry, I still can't hear you") I finally find out where parking is and tell my friend where to park the car. The whole lobby is full as I imagine that other people were also not able to check into their rooms. After waiting THIRTY MINUTES in a lobby crowded with people I finally get up when there is an opening to ask about my room. Again, I cannot hear a word this girl is saying so the conversation takes longer than it should. I wake up refreshed and excited even though my room is the "Superior Family Room" and it could barely fit the luggage of me and my travel partner. I go to the elevator at 7am for breakfast (exactly when breakfast starts) and wait for the elevator. I press the button for the 7th floor and wait 3 minutes. I am taken to the 1st floor. I got off not paying attention and call another elevator. Wait another 5 minutes. Elevator takes me to the third floor. I don't get off and keep trying to reach the 7th floor. After a couple more minutes of frustration I took the stairs. The staircase I chose only went to the 6th door so I try the elevator again. Wait another couple minutes for the doors to open and THANK GOD I was finally taken to the 7th floor. This whole ordeal took 30 minutes. It took me 30 minutes to travel from my room on the 4th floor to the dining area on the 7th. Absolutely insane. Then when I asked, the manager of the restaurant told me that breakfast started at 7am and I was too early (as I am standing in front of him at 7:30am??) so I repeated my question and he then stated that I got on the wrong elevator. HOW?! He says they only unlock one in the morning, yet no one tells you that and when you call an elevator all of them come to get you SINCE THEY DONT KNOW THAT YOU WANT THE SEVENTH FLOOR UNTIL YOU'RE IN THE ELEVATOR. Just unreal. Absolutely unacceptable for the amount of money they charge for a room. And now I am dreading the checkout tomorrow as I know I will have to ask, "What?!" a hundred different times just to make sure I can leave.