Andreea M.
Yelp
If I could give this place 0 stars I would! This was the absolute worst hotel experience of my life. I stayed here along w/ my sister for 3 nights and the accommodations were terrible. I am genuinely confused by all of the 5 star reviews! #LIES!
First of all, the lodge is located way up high in mountains where the scenery is absolutely beautiful... Unfortunately, this is the one and only good thing about this place.
The stairs: There are no elevators at this ski lodge so you have to walk up and down 3 huge flights of stairs to get in and out of the hotel/lobby, this was terrible for us and will be to anyone else who has never experienced being at this high of altitude whether you are in shape or not. Trekking these stairs at 8,600 miles high and having no other option is outright hazardous!!!
The room: Just awful.... If I didn't know any better, I'd say these rooms were put together w/ a hot glue gun! The walls are paper thin, cracks and holes in the ceiling, dark, dingy, smelly, old and there is no tv, microwave, mini fridge, iron, or even a clock radio!! Beds are hard as a rock and sheets are paper thin. The air conditioning system is a huge, old and loud box that sticks out from the window, carpets are filthy and there were open spaces in between the SINGLE paned Windows which left the Windows all foggy/sweaty and exposing our room to the outside elements. The bathroom is actually quite nice compared to the rest of the room. Bright, small and pretty clean. On our last night we were abruptly woken up by a LOUD banging noise coming from the air conditioner. We called the front desk and were told maintenance would not be on duty until 7am but were willing to come take a look at it... That was a huge waste of time as the guy from the front desk took one look and said he had NO idea what was causing the noise and didn't know how to fix it. The air in the mountains is very thin which makes it quite difficult to breathe, especially at night. Thankfully, they provide you with the world's very first humidifier to get you through the struggle! Seriously, the humidifier provided is REALLY old and gave minimal relief during the night. It also had a sign on it that it is "best used with 1 packet of salt," and of course, we weren't provided any.
The pool: There is a very nice view of the mountains from the deck outside of the pool area, but one of the sliding glass doors was broken and wouldn't open/close. We tried to activate the bubbles in one of the pools by turning the dial and nothing happened... so, we went over to the next pool ( btw it's not a pool at all, it's a HOT tub) to use that one. We turned the dial to active the bubbles and water from the first pool started shooting up out of the Jets and splashing water all over the floor and making a very loud noise! We saw a staff member passing by and told him, he tried to fix it. He couldn't. He told a maintenance worker who came in and said that's how it was "supposed" to run.....? WHAT?! It was so loud and distracting we just left.
The staff: Overall, I thought the staff were pretty friendly and at least made an attempt to be helpful until it came to the "breakfast situation." This ended up being one of the biggest disappointments of our entire stay. Based on several reviews, many had positive things to say about the breakfast served here. We were told that because we were attending the conference down the street we were excluded from the daily breakfast at the hotel because "they heard" that complimentary breakfast would be served at the conference. Apparently, there was a miscommunication because breakfast was in fact NOT included in the conference we were attending. We expressed to the front desk that we were not being served breakfast at the conference and we were STILL excluded from daily breakfast at the hotel. Had we actually gotten to try the food here and liked it, this review may have earned an extra star... I guess we'll never know.
Frankly, this place just needs to be completely remodeled, revamped, and redone. I cannot see how anyone could ever stay here in the winter season when it's snowing, staying here in summer was as bad as it gets. Also, all of the other hotels in the area were completely sold out at the time of our stay so it was impossible to find other accommodations, if we could have, we definitely would have.
I will NEVER EVER return.