Altamont Court Hotel

First of the 2 receptionist was very pleasant and accommodating, my horrible experience happened from inception where I was told I can only check in at 130.so I went to get some stuff and came back, when I reached back the room was so called ready. Upon reaching the room, the ac, safe phone hot water wasn't working, the TV is a total waste as it grainy and always breaking up. Called them they said they can't do anything about the safe and phone, they did fix the ac though. So I paid for breakfast for 2 days and then I realized that my flights were very early. So I asked one of the lady's in the restaurant if I can have 2 packets of instant coffee and creamer as I wouldn't be there for both breakfast, so plainly told me that I have to buy it but breakfast time its free, so I explained again, she said there nothing ahe can do. At this point I told the receptionist who called her and asked her to gve me the coffee she told her to gve me 2 packs, got to my room and only got 1 coffee. Later that evening I went to the restaurant for food, the looks I got from her , if looks could kill I'd be dead, so I decided not to buy food there, so I ordered food, it soo happened as my food reached at the hotel she saw me collecting it as she was bringing food for the receptionist. Needles to say she was rolling her eyes again .I was supposed to back to Jamaica at that same hotel and I cancelled it because of the experience and I came straight back hme. Horrible experience for a first time visit to jamaica. Really don't care to visit again ever. FYI if management is reading this u need to gve those girls in reception and the bar lady an increase in salary the person whose runny the kitchen don't let her deal with customers, my experience was soo bad I canceled my flight back there. So just imagine how bad it was

Went to the restaurant, our order was fried chicken, escovitch fish and chicken alfredo with garlic bread...chicken and fish were fried nicely.....but the alfredo was awful, and that was not garlic bread, just regular sliced bread. The festivals were also not properly fried. The servers were helpful and pleasant. There is ample parking but the place could use a face lift - fresh paint and cleaner table cloth, etc.

The room given needs a lot of updating and the hotel was not full to capacity. The customer service was very good from the front desk to the restaurant staff. They were polite and pleasant. The hotel itself is a basic bed and breakfast type of hotel. Somewhere to lay your head that is clean. The room I stayed in could possibly be one of the worst ones it wasn’t bad enough that I could be bothered to request to move and not worse enough to go through the hassle. The bed was not that comfortable and was old looking, the bathroom sink counter looked terrible with some discoloration, the hot water in the bathroom was Luke warm - upon leaving I saw a small dead cockroach. The pros the a/c worked, the tv and the refrigerator. The location is very convenient. Breakfast is very basic Jamaican option or continental, no fruits, you have to pay for a tiny glass of juice. It’s not the worst but if your budget allows there are nicer options around town.

Comfortable clean rooms. Rooms and bathrooms are small and overall feel is it is a little old but still quite nice. Bonuses are a gated parking area, pool and conference rooms. Staff were friendly and helpful.

The facility is rundown, everything looks very dingy, there is an obvious lack of maintenance. The first room I was given was dark and musty and had dead bugs in the bathroom. I was given another which was in a construction zone there was constant hammering and drilling. To compound the issue the so called hot water was barely lukewarm. Their solar heating system sucks. Staff did not care and there was never an apology. To add insult to injury there was a tv the size of a postage stamp on the wall.

Easy to get to from the Knutsford Express Coach station. Pleasantly surprised as in our room was a fridge freezer not a mini fridge. We were also able to arrange transfer to the airport. Fantastic service from all staff encountered.

I arrived around 11 AM and requested an early check-in but was denied by Shanae, who was very impolite and informed me the earliest check-in would be at 1 PM. I waited as the only guest in the lobby until after 1 PM. Then an American guest walked in and was immediately checked in and given a room while I was still waiting. When I asked why she was allowed to check in before me, I was met with attitude. Throughout my entire four-night stay, I consistently encountered staff with poor attitudes. The only time I was acknowledged was on the second day at breakfast—after I tipped both waitresses, who then treated me more pleasantly the following morning. It seems tipping is the only way to receive courteous service here. I want to thank Shoshana and one of the housekeepers, who were the only staff members that offered genuinely good service and made me feel welcome. The room was spacious and the AC worked well, but there was hardly any hot water. The area is not suitable for walking at night. This hotel has potential as a budget-friendly option if they improve their customer service, but based on my experience, I doubt I will return.

Nice clean hotel. Nothing fancy, but very comfortable, and the staff are great.