Crystal
Google
My mother and I visited Wednesday April 24 after her appointment at UAB. Soon as we entered the store, we weren’t greeted. There was an air of uncomfortableness. I had my hands full and saw a young lady, who later was my rude cashier, that I asked if I could have the clothes taken to a room or even leave at the register. She seemed agitated, rudely asked if I had been told about the six items policy and told me just a minute. When she got back to me, I said I’d keep a couple of clearance T-shirts out that I knew would fit. She said nothing and just took the clothes to a dressing room.
There was a customer waiting for a dressing room beside me who said no one had helped her and she had no idea what to do.
Once I was in line to checkout, the store still had two minutes till closing, and you could tell the two young ladies working were chompin at the bit to get all of the customers out.
My cashier was SO rude in being unwelcoming, quickly wrapping all of my items and when she barely spoke my total of over $300, I was shocked at the amount and her consistent attitude.
My mother was in shock as well because I later found out that as she went back to a dressing room to try on a blouse, the other employee said, “We close in two minutes” after asking my mom if a dress hanging there was hers (it wasn’t).
When I got to the door to leave, with it being held open by the employee who told my mom about closing time (yeah we ALL knew in the store), I told that slightly less rude employee that I preferred to ask her about my total since my cashier was so rude. She casually apologized and explained store BOGO 50% policies.
I haven’t even mentioned that when I had previously asked if there was an XL in a Joshua Tree cropped shirt hanging high on a rack, she said she was pretty sure there were just mediums. She didn’t even ATTEMPT to look.
Having been in client relations and owning my own business for over 20 years, me and my mother were extremely disappointed.
Next door at Anthro was an entirely different situation and everyone was kind.
Please get these employees additional training. Especially on how to be kind. And that the retail store isn’t putting vibes out about store closure until it’s closing time.
There are so many more minute details that add to the big picture of how bad of a visit this was, but in minute details are perceptions. And even apart from clear bad customer service skills is perception in the small things and even those things were bad.
