Alta's Rustler Lodge

This was an outstanding experience! We came to ski a few days before christmas - my husband, 9 year old daughter, and I. The service was really exceptional. The hotel felt small and homey, but also luxurious. Everyone who works there is really working hard to please us. I was particularly impressed by the food. We had included breakfast and dinner every day and the selections were superb. There were also always interesting options on the menu. Each meal started with a really delicious soup that was perfect for the cold winter weather! The location is right next to the ski lift and it's easy to get on the towing line to get there. There's also an excellent spa and an outdoor swimming pool that's very heated, almost like a giant hot tub, which is really family friendly. The hotel room was large and highly functional, although perhaps needs updating. Overall I would highly recommend Rustler Lodge!

OMG, a perfect ski trip. We were teens and adults in double occupancy rooms. Rustler makes a ski trip effortless. We grabbed a shuttle, luggage unpacked right beside the front desk, taken to our rooms. Ski lockers right beside the exterior door and literally ski from the exterior door out to the hill. Coming back, there's a dedicated chair to bring you back up to Rustler. ||Breakfast/dinner is included and is high quality and lots of choices. Laid back bar and also healthy snacks (pot stickers, etc) at 4pm for an hour every day. Lower level heated pool and hot tub along with an on-site spa. Very compact resort, so you don't feel like you're walking everywhere.||Everyone Utah friendly. There's no opportunity for tipping, so consider donating to their holiday fund at checkout. Noon checkout too, which is nice!||Mountain tip for newcomers. You can go left or right on the rope tow to take you to the lifts. Go right if you want the best advanced skiing (Wildcat rarely has lines) AND can handle the uphill hike to get to the lifts first time. Go left if you want your heartbeat to stay calmer getting to the first lift. It still has plenty of expert runs. Alta is truly an expert mountain, although there are enough blues for others.

The skiing at Alta is always great and The Rustler lodge has everything you could want. Good size rooms, closet space, very good food as well as a ski shop and bar. The bar and seating areas are very comfortable and the staff is excellent. We are looking forward to returning.

An early season, birthday gift from my Wife. A four night stay that simply could not have been better. We have stayed at more plush resorts, but I cannot think of one stay we have ever had that exceeded the friendliness of the staff. I had to ask the manger if they hire nice people or train the staff to be nice? We took full advantage of the pool, steam room, 7th floor game room, apres ski in the Eagles Nest and the board games. The food was delicious, and plentiful. The caramels we received in our room on our first night was a nice tough. A special call out to Amanda, Niki, John, Tristen, Wes and Whitley who just went out of their way to make us feel welcome and at home. The staff in the Powder House were also super nice.|This property gets my highest rating and strongest endorsement!

Location is the best. Ski in and out! Food and service are excellent. Pool hot tubs are beautiful with amazing views of the mountain. Our room was comfortable with excellent views. Dining room is lovely with a comprehensive menu appealing to many tastes . The Rustler can’t be topped.

This is maybe our 4th or 5th stay at the Rustler Lodge, and we plan to return in late February or early March of '25. We like everything about this place - the ease of on and off the slopes, the welcoming atmosphere, the lounge and dining room, the hot tub, on and on. We like to look out our bedroom window and see the mountain cranking up for the day, and can access the weather also out our window.

My favorite hotel in the world. Comfortable, delicious, warm and inviting with simply great staff everywhere - just the right mix of friendly and competent. Kate - who runs the show - is the best. She is so on point all the time, from friendly banter to gently but firmly addressing behavior that falls outside expectations. Ski in and ski out at the best mountain in North America? Oh yeah.....

Going to the Rustler feels like "going home." The team knows your name, makes you feel comfortable, is attentive to your needs- you feel like you are just taken care of and watched after! In addition, the food is fabulous, the ski shop a huge asset, and the pool and jacuzzi (and bar!) a great way to end the day. I always leave Alta and the Rustler feeling rejuvenated and ready to take on the world!

Lunch Dec 8, 1:15 - asked for soup and salad as 2 courses - delivered as one course. Ordered two French onion soup - cold tomato soup delivered instead. Asked for French onion soup replacement as ordered. One French one onion delivered - not two. Ordered bowl of bean soup. - received cold cup of bean soup. Our instructor guest commented he would have preferred to receive his soup before his bacon lettuce tomato sandwich - sandwich arrived first. Server never apologized and I had to flag her down in empty dining room to ask that she correct order problems. Asked to speak manager - appeared 10 minutes later - very brief neutral apology. I left to grab car. Wife remained at restaurant. She heard server complaining to manager about us. Manager told server and my wife heard "they ( wife , me , instructor ) were mean - go to spa"

The Rustler is truly a gem. Great quaint lodge in a primo location with very friendly and helpful staff. Will be back.

After going to the Rustler more than 5 years in a row, I can confirm they're THE most consistent business I know. And this hotel, while probably closer to 4 stars for physical accommodation, is an absolute 5-star hotel when it comes to customer service! Just a few stories of them going above and beyond: -We let them know the humidifier wasn't working in our room. Not only did they personally send staff to our dinner table to ask our permission to check it while we were dining, but they fixed the issue immediately! -I was injured on the mountain and they sent someone to pick me up from the clinic and even help carry my stuff back to my room. -When I couldn't make meals, they provided food for my family to bring back to me and also provided room service. -The day my family had a shuttle scheduled to take us back to the airport, the roads to downtown/SLC needed to be closed off for avalanche control. The Rustler staff went out of their way to alert us and shuttle us (+other customers) early to make sure we made our flights! Stories aside, their consistency shines across the board. The food is incredible every year. They have the best breakfast bar EVER (giant bowl of berries, I'm talkin' to you) delicious soups & sandwiches for lunch, and superb 4-course dinners. The servers are so kind, chatty, and attentive... including the bartenders and lobby appetizer staff. And, of course, you truly can't beat ski-in-ski out. Highly recommend staying at The Rustler!

Amazing convenient location for anyone looking to make the most of a ski vacation. The Rustler is very close to the Collins and sunny side lifts. Can truly ski in/ski out with a small lift that drops you off right near at the rustler. Fantastic service from all staff from the beginning to end of our trip. Loved that breakfast and dinner were included in the nightly stay. There's even light snacks and drinks provided from 4-530 each day. Food was awesome at every meal. Rooms were clean and comfortable. Nothing luxurious but just perfect for a ski vacation. Hot tub and outdoor pool and wonderful amenities too. Next time will definitely try out the steam room and spa. Can't wait to come back!!

How does one tell the story of this fantastic place. The location is at the base of Alta mountain and a quick ski to the Collins lift. The lodge is warm, charming always clean and updated. The staff is just amazing some have been there for over 20 years. I've had the fortune to have stayed there for 11 years now and it never disappoints. The buffet breakfast and dinners are always spot on and plentiful. The pool, sauna and steam room are a great way to refresh after a day on the mountain. You literally see smiles on everyone's face when you are there, it's just feels like you are staying with family they treat you so well. The powder house ski shop in the lower level is well stocked and very knowledgeable hooking you up with the right skis for the conditions. There's a great bar with a warm fireplace and gorgeous view. Say hi to John the bartender he's been there 27 years.

The team at the rustler never fails. Rooms are always clean, dinners are always devine. You ask, the provide. Never a better place to stay if you are a skier, no matter your experience level. The view is fantastic, and one is not left wanting.

Extremely impressed with Altas Rustler Lodge COVID protocols. Temperature checks, "fever free" stickers, capacity measures, spaced tables etc. A great and safe place to stay that still feels as much like home as it did pre-covid. Extremely thankful that they are up and running, and so great to see familiar faces year after year. They do a tremendous job here.

We truly enjoyed our third stay at The Rustler. The food was superior, their service was friendly and exceptional, they allowed a late checkout so we could ski the last day. All was great until the bill. Then they falsely deducted a 5% extra transaction charge onto a balance that they owed me. Why? Supposedly the credit card company charged a "processing fee". But I called the card company and they said they didn't charge anything. It is truly too bad as it was just a cheap shot so they could collect another $81.70 - so silly, so shortsighted, so wrong.

As with anywhere you visit, it's the people that make it truly special, and Altas Rustler Lodge is no different. Do they have exceptional food and white linen service? YES. Do they have a great bar area with beautiful views of the mountains, and slopes centered around a huge roaring fire? YES. Do they have well appointed guest rooms with beautiful views and crisp white bed linens? YES. Do they have the best snow in the world that is for SKIERS ONLY? YES! This place has it all, but the absolute best part are the people. Jackie, John, Sheraton, Jack, Grant... the list goes on and on. Great people who care. It's the type of service we love. Never overbearing, but always there to provide whatever you might desire. This place feels like family. As you sit by the fire and sip a cocktail or coffee, you'll feel like you're at home. Great spot. The best.

Great five star resort: ski in-ski out homey resort, perfectly located on the Alta mountain. Staff is incredibly helpful, kind and service oriented. Meals are sensational. Your stay includes breakfast and dinner and it is a fantastic place for a family trip! Our kids love coming back and we hope to return for spring skiing for years to come! The outdoor heated pool, hot tub, & steam room are perfect to rejuvenate sore muscles after skiing. Certainly on the expensive end, but an ultimate ski vacation.

Great choice for dinner in Little Cottonwood Canyon. If you are not a guest, call ahead for reservations and expect to eat late. (8PM approx). Well worth the wait. Meal is Prix Fixe. They also serve a great Sunday Brunch if you want to spare time off the slopes. I lean towards the dinner as turns are more important to me.

Took a lunch break here. Best kep restaurant secret at Alta. Excellent salmon and steamed veggies for about $20. Excellent view and great ambiance at the hotel. Makes me want to stay here even though I live down the hill.

We left Rustler's Lodge today and checked in Stein Erickson. I'd rather be back at Rustler's. We had a magical visit. The people were so friendly. Not just polite. They were really happy to meet you and interested in talking with you. The skiing was amazing as well. Dumped 22 inches over night. Then we went to the ski shop by the main lift and those guys were just as friendly. Plus they helped my son and wife both find new skis. Great lodge. Great skiing. Great experience.

The service is beyond excellent!! All the staffs are super friendly, helpful and considerate. Could not think of anything bad about this place. We truly enjoyed our stay. Will definitely visit again !

I rarely if ever leave Jackson Hole in the winter. If I do, you will find me at the Rustler Lodge. Because let's face it, some sacrifices are worth it. Great people, excellent food, cozy rooms, and location.

Always stay at the rustler when I'm in alta. Nothing too fancy, but a great homey feel to it! Good food, and great energy with the staff. I don't know where else I would stay on a trip to Alta!!

Spectacular customer service! Pricey, but well worth it!!! All the way five star treatment!! The facility, views and food were great as well. ..

This is my 8th annual stay here. It is a high end, ski in ski out slope side resort. Meals are gourmet feasts. The outdoor heated pool, hot tub, & steam room are perfect to rejuvenate sore muscles after skiing. Expensive and the ultimate ski vacation for Alta & Snow Bird. Skiing heaven!

Too expensive. Dirtiest hotel I've ever visited. Staff nice but not enough. Waiting for new lodge to open. Will be clean and not old and banged up.

I did not stay here, but I did enjoy spa services. Ezralea was incredible. Amazing experience!!!

We just stayed here for 3 nights, first the good, the staff at the Rustler is excellent everyone is friendly and accommodating, from the front desk, to the spa, to the waitstaff to the management, very friendly and helpful. The vibe here is very casual and family friendly. The location is supreme right on the mountain and that is what the high price is for. The not so great is the hotel room for 800.00 a night, the room is small and not very modern. Breakfast and dinner is included but the food is sub par. Breakfast is ok not great the sunny side eggs where not cooked enough, I couldn't eat them, I ordered an omelet the second day and the cheese inside was not only not cooked but cold I did send it back and they fixed it. Dinner was not good I didn't want to eat my meals they were just not appealing at all. I don't want to give this hotel a bad review but I hope they make some improvements. For 800.00 a night I expect a better room, and if you are going to include food it needs to be better.

Staying at the Rustler Lodge the past few days was one of our most enjoyable trips ever. The food was wonderful, as was the room, especially the extremely comfortable bed. Particularly outstanding was the staff's eagerness to make our stay as fine as possible. My wife caught a cold that kept her in on our last day. The head of the dining room overheard our conversation and offered, then brought her a thermos of ginger tea that Helen said gave her surprisingly good relief. We give the Rustler hour highest recommendation.

Nice enough place but it has a weird, unwelcoming vibe if you're not an official "guest." If you're not staying In the hotel don't waste your money in its bar or restaurant. Middling food and drinks, brusque management and a low-energy ambience captures the essence of the bar and restaurant. My wife and I - well-dressed, well-mannered professionals with perfectly respectable limits on our credit cards - wanted to have a decent lunch and kill a couple of hours while waiting for the Alta airport shuttle, which picks up from this location. The front house manager Meg, after huffing and puffing about our presence in the mostly empty bar, informed us that "this is a private resort," although there is zero signage to that effect and apparently anyone can rent a room. If the place is private - like a country club - that's fine. Ask for our member numbers and if we can't produce them then politely decline our business. No harm, no foul. If it's not, then treat all of your guests equally (more or less). But don't try to have it both ways. If you want to take people's apres ski and lunch money, you can do it without making them feel like second-class citizens. A bartender even apologized for our treatment and quietly assured us that the place is "weird." Without any other option, we went ahead and had lunch after receiving Meg's grudging and belated permission. The food was "eh" at best. We tipped our polite server very well and as we ate, discussed that while we look forward to returning to Alta, we will never, ever stay at the Rustler or drop another dime of our money there.