Alta's Rustler Lodge

The Rustler staff is beyond EXCEPTIONAL! We had a large family wedding group of “needy” guests for the weekend and literally our every request was handled easily, no delays! From the front desk staff to the wait staff, everyone was friendly, smiling, upbeat and accommodating! The food was excellent, the venues perfectly appointed and the outdoor wedding set-up was simply stunning! I was first at The Rustler over 40 years ago; we loved it then and they still just keep providing a high quality mountain inn experience!

This past August my husband and I had the absolute pleasure of getting married at the Rustler Lodge. To say the weekend and wedding day were perfect would be an absolute understatement. We started our planning journey over a year prior to our wedding date and knew immediately it was a yes after meeting with Molly and Liza to do a tour. Our incredible (and I mean above and beyond incredible) wedding planner, Natalie Anderton (Life is a Party SLC), had previously done events at the Rustler and came with great rapport with the Rustler staff and Molly. Together we coordinated and collaborated to make our wedding weekend personalized, seamless, and the most positive experience for our guests. The Friday of our wedding weekend guest arrived so impressed by the kindness and helpfulness of the staff, the cleanliness of the rooms, and the help navigating the lodge for the first time. We opted for the Mexican buffet for our welcome dinner and WOW!!! It was so much more than a taco bar! Drinks were amazing and again, the staff were so kind all evening. Our wedding day went off without a hitch. As the bride, I was shocked by how relaxed I was while getting ready, partly because I knew we were in the best hands between Natalie and the Rustler staff. Molly made sure our room was cleaned during the ceremony which was such a thoughtful touch. We were so impressed by the food and drinks on wedding day and can’t stop thinking about the late night snacks of chicken tenders and fries. Special shoutout to Kate, Tom, Molly, and Liza for being so thorough and making our guests feel so special in addition to giving us the BEST wedding weekend. John and Greg were stars of the show and truly the best bartenders with the best attitudes in town. Thank you to all the Rustler staff who went above and beyond for us. We are forever grateful for you! If you are considering having your own wedding at the Rustler Lodge, do it! We simply cannot recommend it enough. It was worth every penny and I wish I could relive it every day! Photographed by the amazing Brynlee Paige Photography

Employees over top with politeness.so very helpful friendly made good eye contact . Having entire facility for wedding was the best plan. |Food served warm and attractive. Staff didn’t just give directions they took us down hallways and escorted us to elevators. I felt very special.weekend of happiness

The room was HUGE and the bathroom BIG! Great place to stay - I was there for a big family wedding and the location, scenery, and staff were all outstanding! The staff was constantly visible and helpful for every question asked! The service and food for the wedding was excellent! Could not ask for a better wedding or celebration - or just a great place to stay! Thank you to all!

We had our daughter’s wedding at the most beautiful and relaxed place possible. The entire staff was top notch, the accommodations were the best. It made a memorable moment even more special than we could’ve ever imagined |I’d give the lodge a rating of 20 if that was possible, and would recommend it to anybody in an instant.

This place is just awesome. All of it. The place, the staff, the area, the food. It's casual, its fun, great pool, hot tub, etc. All the help was wonderful- front desk, wait staff, bar tender, management... I'll be back!

Great atmosphere. Loved going to happy hour in my bathrobe. Food was wonderful with a lot a variety. Staff was always helpful and upbeat! Everything was at my fingertips from ski rentals to the spa and the slopes. A once in a lifetime experience!

The best. Tom and Kate - managers of the Rustler for many years - have polished this wonderful hotel to a mirror shine. Every detail is considered and executed at an A+ level. The staff, the rooms, the food, the common areas, the bar, the spa, the pool, the hot tub, the small but perfect ski shop, the caramels in your room - I could go on. I have been lucky to travel quite a lot over my nearly 69 years and The Rustler is my favorite hotel in the world!

Lunch Dec 8, 1:15 - asked for soup and salad as 2 courses - delivered as one course. Ordered two French onion soup - cold tomato soup delivered instead. Asked for French onion soup replacement as ordered. One French one onion delivered - not two. Ordered bowl of bean soup. - received cold cup of bean soup. Our instructor guest commented he would have preferred to receive his soup before his bacon lettuce tomato sandwich - sandwich arrived first. Server never apologized and I had to flag her down in empty dining room to ask that she correct order problems. Asked to speak manager - appeared 10 minutes later - very brief neutral apology. I left to grab car. Wife remained at restaurant. She heard server complaining to manager about us. Manager told server and my wife heard "they ( wife , me , instructor ) were mean - go to spa"

The Rustler is truly a gem. Great quaint lodge in a primo location with very friendly and helpful staff. Will be back.

After going to the Rustler more than 5 years in a row, I can confirm they're THE most consistent business I know. And this hotel, while probably closer to 4 stars for physical accommodation, is an absolute 5-star hotel when it comes to customer service! Just a few stories of them going above and beyond: -We let them know the humidifier wasn't working in our room. Not only did they personally send staff to our dinner table to ask our permission to check it while we were dining, but they fixed the issue immediately! -I was injured on the mountain and they sent someone to pick me up from the clinic and even help carry my stuff back to my room. -When I couldn't make meals, they provided food for my family to bring back to me and also provided room service. -The day my family had a shuttle scheduled to take us back to the airport, the roads to downtown/SLC needed to be closed off for avalanche control. The Rustler staff went out of their way to alert us and shuttle us (+other customers) early to make sure we made our flights! Stories aside, their consistency shines across the board. The food is incredible every year. They have the best breakfast bar EVER (giant bowl of berries, I'm talkin' to you) delicious soups & sandwiches for lunch, and superb 4-course dinners. The servers are so kind, chatty, and attentive... including the bartenders and lobby appetizer staff. And, of course, you truly can't beat ski-in-ski out. Highly recommend staying at The Rustler!

Amazing convenient location for anyone looking to make the most of a ski vacation. The Rustler is very close to the Collins and sunny side lifts. Can truly ski in/ski out with a small lift that drops you off right near at the rustler. Fantastic service from all staff from the beginning to end of our trip. Loved that breakfast and dinner were included in the nightly stay. There's even light snacks and drinks provided from 4-530 each day. Food was awesome at every meal. Rooms were clean and comfortable. Nothing luxurious but just perfect for a ski vacation. Hot tub and outdoor pool and wonderful amenities too. Next time will definitely try out the steam room and spa. Can't wait to come back!!

How does one tell the story of this fantastic place. The location is at the base of Alta mountain and a quick ski to the Collins lift. The lodge is warm, charming always clean and updated. The staff is just amazing some have been there for over 20 years. I've had the fortune to have stayed there for 11 years now and it never disappoints. The buffet breakfast and dinners are always spot on and plentiful. The pool, sauna and steam room are a great way to refresh after a day on the mountain. You literally see smiles on everyone's face when you are there, it's just feels like you are staying with family they treat you so well. The powder house ski shop in the lower level is well stocked and very knowledgeable hooking you up with the right skis for the conditions. There's a great bar with a warm fireplace and gorgeous view. Say hi to John the bartender he's been there 27 years.

The team at the rustler never fails. Rooms are always clean, dinners are always devine. You ask, the provide. Never a better place to stay if you are a skier, no matter your experience level. The view is fantastic, and one is not left wanting.

Extremely impressed with Altas Rustler Lodge COVID protocols. Temperature checks, "fever free" stickers, capacity measures, spaced tables etc. A great and safe place to stay that still feels as much like home as it did pre-covid. Extremely thankful that they are up and running, and so great to see familiar faces year after year. They do a tremendous job here.

We truly enjoyed our third stay at The Rustler. The food was superior, their service was friendly and exceptional, they allowed a late checkout so we could ski the last day. All was great until the bill. Then they falsely deducted a 5% extra transaction charge onto a balance that they owed me. Why? Supposedly the credit card company charged a "processing fee". But I called the card company and they said they didn't charge anything. It is truly too bad as it was just a cheap shot so they could collect another $81.70 - so silly, so shortsighted, so wrong.

As with anywhere you visit, it's the people that make it truly special, and Altas Rustler Lodge is no different. Do they have exceptional food and white linen service? YES. Do they have a great bar area with beautiful views of the mountains, and slopes centered around a huge roaring fire? YES. Do they have well appointed guest rooms with beautiful views and crisp white bed linens? YES. Do they have the best snow in the world that is for SKIERS ONLY? YES! This place has it all, but the absolute best part are the people. Jackie, John, Sheraton, Jack, Grant... the list goes on and on. Great people who care. It's the type of service we love. Never overbearing, but always there to provide whatever you might desire. This place feels like family. As you sit by the fire and sip a cocktail or coffee, you'll feel like you're at home. Great spot. The best.

Great five star resort: ski in-ski out homey resort, perfectly located on the Alta mountain. Staff is incredibly helpful, kind and service oriented. Meals are sensational. Your stay includes breakfast and dinner and it is a fantastic place for a family trip! Our kids love coming back and we hope to return for spring skiing for years to come! The outdoor heated pool, hot tub, & steam room are perfect to rejuvenate sore muscles after skiing. Certainly on the expensive end, but an ultimate ski vacation.

Great choice for dinner in Little Cottonwood Canyon. If you are not a guest, call ahead for reservations and expect to eat late. (8PM approx). Well worth the wait. Meal is Prix Fixe. They also serve a great Sunday Brunch if you want to spare time off the slopes. I lean towards the dinner as turns are more important to me.

Took a lunch break here. Best kep restaurant secret at Alta. Excellent salmon and steamed veggies for about $20. Excellent view and great ambiance at the hotel. Makes me want to stay here even though I live down the hill.

We left Rustler's Lodge today and checked in Stein Erickson. I'd rather be back at Rustler's. We had a magical visit. The people were so friendly. Not just polite. They were really happy to meet you and interested in talking with you. The skiing was amazing as well. Dumped 22 inches over night. Then we went to the ski shop by the main lift and those guys were just as friendly. Plus they helped my son and wife both find new skis. Great lodge. Great skiing. Great experience.

The service is beyond excellent!! All the staffs are super friendly, helpful and considerate. Could not think of anything bad about this place. We truly enjoyed our stay. Will definitely visit again !

I rarely if ever leave Jackson Hole in the winter. If I do, you will find me at the Rustler Lodge. Because let's face it, some sacrifices are worth it. Great people, excellent food, cozy rooms, and location.

Always stay at the rustler when I'm in alta. Nothing too fancy, but a great homey feel to it! Good food, and great energy with the staff. I don't know where else I would stay on a trip to Alta!!

Spectacular customer service! Pricey, but well worth it!!! All the way five star treatment!! The facility, views and food were great as well. ..

This is my 8th annual stay here. It is a high end, ski in ski out slope side resort. Meals are gourmet feasts. The outdoor heated pool, hot tub, & steam room are perfect to rejuvenate sore muscles after skiing. Expensive and the ultimate ski vacation for Alta & Snow Bird. Skiing heaven!

Too expensive. Dirtiest hotel I've ever visited. Staff nice but not enough. Waiting for new lodge to open. Will be clean and not old and banged up.

I did not stay here, but I did enjoy spa services. Ezralea was incredible. Amazing experience!!!

We just stayed here for 3 nights, first the good, the staff at the Rustler is excellent everyone is friendly and accommodating, from the front desk, to the spa, to the waitstaff to the management, very friendly and helpful. The vibe here is very casual and family friendly. The location is supreme right on the mountain and that is what the high price is for. The not so great is the hotel room for 800.00 a night, the room is small and not very modern. Breakfast and dinner is included but the food is sub par. Breakfast is ok not great the sunny side eggs where not cooked enough, I couldn't eat them, I ordered an omelet the second day and the cheese inside was not only not cooked but cold I did send it back and they fixed it. Dinner was not good I didn't want to eat my meals they were just not appealing at all. I don't want to give this hotel a bad review but I hope they make some improvements. For 800.00 a night I expect a better room, and if you are going to include food it needs to be better.

Staying at the Rustler Lodge the past few days was one of our most enjoyable trips ever. The food was wonderful, as was the room, especially the extremely comfortable bed. Particularly outstanding was the staff's eagerness to make our stay as fine as possible. My wife caught a cold that kept her in on our last day. The head of the dining room overheard our conversation and offered, then brought her a thermos of ginger tea that Helen said gave her surprisingly good relief. We give the Rustler hour highest recommendation.

Nice enough place but it has a weird, unwelcoming vibe if you're not an official "guest." If you're not staying In the hotel don't waste your money in its bar or restaurant. Middling food and drinks, brusque management and a low-energy ambience captures the essence of the bar and restaurant. My wife and I - well-dressed, well-mannered professionals with perfectly respectable limits on our credit cards - wanted to have a decent lunch and kill a couple of hours while waiting for the Alta airport shuttle, which picks up from this location. The front house manager Meg, after huffing and puffing about our presence in the mostly empty bar, informed us that "this is a private resort," although there is zero signage to that effect and apparently anyone can rent a room. If the place is private - like a country club - that's fine. Ask for our member numbers and if we can't produce them then politely decline our business. No harm, no foul. If it's not, then treat all of your guests equally (more or less). But don't try to have it both ways. If you want to take people's apres ski and lunch money, you can do it without making them feel like second-class citizens. A bartender even apologized for our treatment and quietly assured us that the place is "weird." Without any other option, we went ahead and had lunch after receiving Meg's grudging and belated permission. The food was "eh" at best. We tipped our polite server very well and as we ate, discussed that while we look forward to returning to Alta, we will never, ever stay at the Rustler or drop another dime of our money there.