Jesse T.
Yelp
Went here early on a Friday while I was in Hamburg. This place gets mentioned in a lot of places to go for craft beer while in Hamburg, but I was not impressed. First of all, this is related to the Ratsherrn Brewing company. You can go to the attached store and get a lot of the Ratsherrn beers, and I guess that's cool, but I thought it would be nice if you could actually get the beer at the bar. They didn't even appear to stock the bottles they had in the store, and Ratsherrn makes some nice beers. I had a couple of other beers that were unique, but the service is what gets me here.
Bartender guy outside was kind of snobby even though I spoke German to him and when I ordered a beer that was not immediately on tap outside (but on tap inside), it took 10 minutes to get at a time where there weren't a lot of customers. The bartender was trying to play a practical joke on a co-worker inside, so I guess the priority really isn't customer service.
I understand about giving change so you give a tip, but giving change on a 20-Euro note in all 50 cent pieces on a 6-Euro beer is kind of a jerk move. I'm still, to this day, trying to figure out what I did that pissed this guy off. I love everything the Sternschanze stands for, so maybe he just dislikes Americans.
It's a shame. It's a nice place, but the service needs to improve.