Altis Avenida Hotel, member of Preferred Hotels & Resorts

Exceptional stay at Altis Avenida Hotel.||From the moment we arrived, we felt genuinely welcomed. The service throughout our stay was outstanding and truly made the experience special.||At the front desk, Sofia was excellent. She personally walked us to the room, explained everything clearly, and helped us book our train to Porto. She was extremely kind, professional, and attentive. Claudia, also at the front desk, was always very nice and helpful.||At breakfast, Lesimayde and Jasianne were absolutely wonderful. They were warm, friendly, and very attentive every morning. Their kindness really stood out and made breakfast a pleasure each day.||The hotel itself is fantastic. We stayed in the Rossio Suite, room 517, a corner unit with spectacular views from every window. Truly amazing and one of the best city views we have experienced anywhere.||The location is perfect, right next to Rossio Square, with very easy access to the old town, shopping, and restaurants. Everything is walkable.||The Rossio rooftop is spectacular and a must see. It offers a breathtaking 360 degree view of the city and is perfect for enjoying Lisbon from above.||We also had lunch at Pinóquio, a great local restaurant nearby, with excellent food and service.||I travel the world frequently, and I can honestly say this hotel exceeded my expectations. The warmth, service, comfort, and location were all exceptional. I highly recommend it and would absolutely stay here again.

Amazing experience at this wonderful Hotel. From the very moment we stepped into the doors, we were treated extremely special. Every worker, from bellhop, to front desk, to doormen, were amazing. Room was comfortable and spacious ( we booked a suite). Hotel is centrally located, very clean, and out stay was simply amazing. The front desk even helped us out when a tour cancelled on us last minute and booked a replacement tour by car for us. We can't thank them enough and if we come back, we wouldn't even consider staying somewhere else. Rooftop views are amazing , especially at night with a clear view of the mountaintop castle, and definitely recommend booking the buffet breakfast. Also, felt very safe in the area.

We had an amazing stay. The front desk was able to check us in when we arrived early in the morning. Housekeeping was very attentive - turndown service every evening and wiped off the water on our balcony chairs. Breakfast is also amazing. Room is a bit small but the hotel is at a perfect location - quiet in the evening, safe and yet very walkable. Accessible by car, which we find really helpful as some hotels are on cobblestone pedestrian streets.

Fantastic location -|Right opposite the station where you can take the train to Sintra (that’s a must to do!). The local metro station is on the right just 3 mins away.|Super market and pharmacy in the opposite lane |Situated smack in the middle of town with all the main streets within walking distance.|The tram 28 main starting station is a few minutes away at the open park near hotel Mondial.|Amazing service-|Rooms are super comfy, we are a family of 4 and booked a suite for us and a double room for our teenagers right next door. Trust me, the suite is really worthy the investment , it has a separate seating area with a tv where a family of 4 can sit and have dinner or drinks. |Super comfy beds and clean and spacious rooms and bathroom. The aircon and heaters work perfectly too.|Breakfast-|Excellent spread, great taste and perfect and attentive service from the ladies! Love the fruit and eggs selection. The cafe is at the rooftop with great views! |Lastly, the team at the reception, concierge and guest relations is brilliant. I had lots of questions almost every single morning before we started the day but they were patient, informative and friendly. |Oh yes, they sent us a big plate of desserts, goodies and wine the day before we checked out.|The only small con is that the entrance is on the Main Street with moving traffic and has no place for the Uber to stop so the drivers get confused and stop at the Starbucks opposite the hotel. |All in all it was a fantastic experience, you can see that the staff is not only well trained but has the right attitude towards customer service which is critical in the hospitality industry. I would strongly recommend this hotel for your next stay in Lisbon.

The Altis Avenida was a great choice. We were made very welcome and our room on the 6th floor would have had a fantastic view if the rain hadn't been constant! The hotel is in a great location - quite a bit of the city is walkable, and if the weather had co-operated we probably would have walked almost everywhere. If you need public transport, there's a metro station right next door, and several bus stops. You can get the bus to and from the airport directly outside. Our room was very nice, with a good coffee maker, and we were welcomed with Pastéis de Nata and a small bottle of port. The complementary cookies, flavoured water and Portuguese sparkling wine in the lounge were a nice touch too. Breakfast was the usual buffet style, but with a couple of options of cooked to order.

From the very moment I arrived at Altis Avenida Hotel, I felt something rare: a genuine sense of warmth, safety, and care. This did not feel like a hotel, it felt like a refined, comforting home in the heart of Lisbon.||I would especially like to highlight Sofia, who welcomed me with such attentiveness, calm confidence, and warmth. She was incredibly thorough in explaining everything, truly listened to what I needed, and understood my request for a room with two single beds for my son and me. Not only was this request honoured, but she went above and beyond by ensuring we were given a room with a stunning view over the centre of Lisbon, which made our stay unforgettable.||Throughout our five-day stay, the service was nothing short of exceptional. Any time I called, whether for an extra bottle of water or a small request, the team arrived at our door within minutes, always with a smile and often with more generosity than expected, offering an extra item without hesitation. This level of thoughtfulness makes all the difference.||The housekeeping team deserves special recognition: warm, kind, discreet, and incredibly efficient. Every interaction felt respectful and human. In fact, every member of staff we encountered carried themselves with outstanding manners, positivity, and a genuine desire to help. There was never a sense of inconvenience, only willingness.||I would also like to sincerely thank Raquel, Carolina, Myrian, Sofia, Claudia, and Josué. Each of you contributed to making our stay feel supported, calm, and cared for. Even when conversations required sensitivity, they were handled with grace, elegance, and composure, a true reflection of professional hospitality.||Yes, this is a premium stay, but what you receive in return is far more than a beautiful hotel. You receive support, safety, kindness, and consistency - qualities that are priceless. Whether this is considered a boutique hotel or not, the level of service rivals (and exceeds) that of many larger luxury establishments.||Altis Avenida is a place I would return to without hesitation, and one I would recommend wholeheartedly to anyone who values true hospitality, warmth, and excellence.||Thank you for a truly memorable stay.

We had a wonderful stay at Altis Avenida in Lisbon. We were warmly welcomed and pleasantly surprised to be able to check in early. Victor, the bellhop, was especially friendly and provided excellent recommendations for exploring the area.|The hotel’s location is fantastic, being able to walk to so many attractions, shops, and restaurants was a huge bonus. The rooftop bar is absolutely gorgeous, and the daily breakfast served there was delicious, with a wide variety of options to choose from.|One small disappointment was that we didn’t learn about the complimentary sparkling wine in the lobby until our third day. Once we discovered it, it was a lovely treat to enjoy after a day of sightseeing.|Our room was on the smaller side, but the balcony more than made up for it. Despite being on the second floor, street noise was minimal when the doors were closed. One elevator was under service throughout our stay, but it didn’t impact us much given our floor.|The final thoughtful touch, a bottle of rosé left in our room on our last night—was a lovely way to end our stay. I would absolutely recommend Altis Avenida to anyone traveling to Lisbon and would happily stay here again.

I stayed here for one night and had a great experience. The hotel was very clean and well-maintained. The front desk staff were friendly, professional, and went above and beyond to accommodate me, even without a reservation — they got me checked in earlier than expected and even gave excellent recommendations for restaurants in the city. The room was spotless, stocked with plenty of fresh towels and toiletries, and offered a great view of the city. The rooftop restaurant was a highlight, with stunning views of the entire city. Overall, an excellent stay with outstanding service. I’d definitely return and recommend this hotel.

As former inn owners we were VERY impressed with the hotel...and slept very well. Where to start? Everything exceeded our expectations which are high. We were booked in for five nights.... We asked for a quiet end of corridor room and were given one however it overlooked the side of a square and thus we thought it could be noisy....how wrong we were. The glazing is superb and despite having two doors out to balcony we heard nothing. The room was compact but very well designed having enough furniture to be useful but none to get in the way. The small bathroom had a deep tub with excellent shower over it. A small fridge kept my quickly delivered small jug of fresh milk cool. We travel with our own tea bags so did not use the in room espresso machine on this occasion. The bed with an excellent king mattress, pillows and linen were top notch. It is rare to find such a good selection of pillows in a hotel these days. Most importantly the room preparation crew did an excellent job and the whole hotel was spotless. Being give some custard tarts, a small bottle of port upon arrival and a bottle of red vino for our last night were lovely touches. ALL the staff we came across were friendly and helpful and the waiters in the restaurant were delightful and chatty in the best way. We ate in the bar one night and found the selection of foods to be very interesting and tasty. Breakfast buffet was exceptionally managed and never looked unkept or swamped and provided a plethora of foods including some excellent yoghurt in little glass jars as well as a impressive selection of hot and cold food. Would we return....you bet as the hotel is central to most of the sights in Lisbon and right opposite the train station for trains to Sintra. We left for the short taxi ride to the airport and hour too early as Lisbon airport which was exceptionally busy, seemed able to cope with hordes of passengers until you get to your boarding gate where seats are at a minimum.

Was in Lisbon for a week and visited several Michelin star restaurants..., but it was nearly impossible to pull me away from the rooftop bar at my hotel. The views were lovely, the staff was friendly, attentive, kind and anticipated my every need. Highly recommend. Would stay there again and again.

I only spent 1 night here, but I would come back if in the area again. The location is terrific. The view from our room was fantastic. The staff was friendly and accommodating. The room was on the smaller side, but the amenities in the room were nice. They will provide bottled water daily. The rooftop deck has a nice view and I could see relaxing here after a long day of sightseeing. We had dinner at the rooftop restaurant, which was excellent. There is no gym, but they do offer access to another gym in the area.

Wonderful lobby staff so interested in welcoming weary travelers. Perfect location. Well appointed and very clean rooms. Excellent bell and housekeeping service. Epic rooftop with relaxing and tanning deck with pleasant breeze, outdoor shower & reclining chairs. Nice restaurant on 7th floor Rossario, also with great balcony and views. Enjoyed drinks there one night and drinks another with late meal. This is the rare hotel that will be memorable.

I would CERTAINLY stay here again! It was in a GREAT swanky cool location. And my room faced the Rossio Square which is literally the hotel's backyard! Pretty good room service of which I used more than once. Beautiful rooftop with a bar and restaurant, splendid views good tapas from the bar. Residents have exclusive access to a higher sundeck too! Rooms are cozy with Nespresso, mini fridge and small TV. The breakfast buffet every morning and it's good. The staff is sincerely kind and respectful. I went during their Superbowl so it was a fun time to be there! Great restaurants all around it in short walking distance too!!

Beautiful rooftop hotel in the swanky part of town. Rooms are cozy with nespresso mini fridge and TVs {although those were strangely small for a nice hotel}. The upstairs deck is wonder with views of the city for drinks in pm, and for breakfast buffet in the am. There is also a sundeck only accessible for guests on top floor to relax and lounge. Wifi is free and room service is relatively quick. We had a corner, family suite with two adjoining rooms, which word is relatively spacious and comfortable. We did smell smoke in the hallway, every afternoon- which was strange considering it's smoke free but the rooms were fresh. Would stay again.

This hotel has the best location close to all the major attractions. The subway station is located right next to the hotel. The hotel staff are all professional and efficient. The breakfast was delicious and complete with both hot and cold items. Fresh squeezed juice was also provided. The room was comfortable and stocked with a good coffee machine and bottled water. The bathroom was spacious and had a nice and powerful shower. There was also ample charging outlets in the room. All in all, we had an excellent stay and would be back to stay at this property if we are back in Lisbon.

Unfailingly friendly staff, from the front desk attendants to the guy who escorted me to my room to the folks that keep the restaurant running, everyone at the Altis Avenida Hotel is top notch! The airport is super close (like €10 cab ride close) to the hotel so it's perfect for a quick weekend getaway. Small, but not too small, with 70 rooms, the hotel is centrally located and you can walk to nearly everywhere desirable in the city from here. Opposite the train station, you're 45 minutes from Sintra (I had hoped to get there but ran out of time - dont's make the same mistake!). Rooms are well appointed (sumptuous sheets, bidets, blackout curtains) and the wifi is steady. If you stay at the Altis Avenida, spend lots of time up on the roof (where the restaurant is located), the views from up there are spectacular. And make sure to hike up to the Castelo de São Jorge, it's an easy climb from the hotel and totally worth it.

UPDATE: The hotel reached out to me via Facebook to contact me directly. An apology and refund has been issued.