Altis Avenida Hotel, member of Preferred Hotels & Resorts

Fantastic location -|Right opposite the station where you can take the train to Sintra (that’s a must to do!). The local metro station is on the right just 3 mins away.|Super market and pharmacy in the opposite lane |Situated smack in the middle of town with all the main streets within walking distance.|The tram 28 main starting station is a few minutes away at the open park near hotel Mondial.|Amazing service-|Rooms are super comfy, we are a family of 4 and booked a suite for us and a double room for our teenagers right next door. Trust me, the suite is really worthy the investment , it has a separate seating area with a tv where a family of 4 can sit and have dinner or drinks. |Super comfy beds and clean and spacious rooms and bathroom. The aircon and heaters work perfectly too.|Breakfast-|Excellent spread, great taste and perfect and attentive service from the ladies! Love the fruit and eggs selection. The cafe is at the rooftop with great views! |Lastly, the team at the reception, concierge and guest relations is brilliant. I had lots of questions almost every single morning before we started the day but they were patient, informative and friendly. |Oh yes, they sent us a big plate of desserts, goodies and wine the day before we checked out.|The only small con is that the entrance is on the Main Street with moving traffic and has no place for the Uber to stop so the drivers get confused and stop at the Starbucks opposite the hotel. |All in all it was a fantastic experience, you can see that the staff is not only well trained but has the right attitude towards customer service which is critical in the hospitality industry. I would strongly recommend this hotel for your next stay in Lisbon.

We had an amazing stay at Altis Avenida. The location truly could not be more central—every major site, neighborhood, and transportation option is just steps away, making it the perfect base for exploring Lisbon. Even though it’s in the heart of a bustling area, the rooms are incredibly quiet thanks to the excellent window insulation. We slept so well and never heard the city noise outside. The staff was warm, welcoming, and genuinely kind throughout our stay. Our room was spotless, beautifully modern, and very comfortable. The bathroom and shower were surprisingly large and felt wonderfully luxurious. One of the highlights was the rooftop restaurant and bar—absolutely stunning views, some of the best in the city. Room service was also consistently great and made our stay even more relaxing. Highly recommend Altis Avenida if you want comfort, convenience, and a touch of luxury right in the center of Lisbon. We will absolutely stay here again.

I stayed here for one night and had a great experience. The hotel was very clean and well-maintained. The front desk staff were friendly, professional, and went above and beyond to accommodate me, even without a reservation — they got me checked in earlier than expected and even gave excellent recommendations for restaurants in the city. The room was spotless, stocked with plenty of fresh towels and toiletries, and offered a great view of the city. The rooftop restaurant was a highlight, with stunning views of the entire city. Overall, an excellent stay with outstanding service. I’d definitely return and recommend this hotel.

The hotel was well located. (i.e. across from the train station, near a bus line and plenty of restaurants) The room was spacious, had a mini-fridge, closet, drawers, was soundproof and kept in impeccable condition throughout my stay! It was the staff (the people at the reception desk, doormen, cleaning staff) that made the difference. They were pleasant, friendly, quite helpful and made me feel very welcome!! There was a lovely terrace on the 8th floor that had a lovely view. It was excellent value for the money. There was also a restaurant on site which was excellent. In fact, I recommend this hotel without hesitation!!! 10 out of 10!! Of all the hotels I have stayed at in Europe, this was the best ever!! I was so well taken care of, I will have to return!

Excellent treatment at reception by Claudia who made it look so special and even accompanied us to our room. Vitor handled our baggage very well and went out of his way to give us directions and suggestions and also arranged for an extra place to keep the additional suitcase. Room was beautiful with a nice balcony where we could sit and enjoy the nice view where tourists come to see. Location of this hotel is excellent and everything was so close. Breakfast was superb and everybody attending on us was so helpful and nice. One of the best hotels I have ever stayed in and will stay here whenever I come again to Lisboa.

Beautiful hotel. Perfect location; walkable to much and close to one of tbe main train stations. Great staff. Lovely rooftop bar and restaurant with views. Nicely appointed rooms with twice a day service, comfortable beds and a great shower. We had positive interactions with Vitor one of the doorman, Sofia at the front desk, Sandra at the bar and Josiane as well as Lesinayde at the lovely breakfast. All outstanding!!!

Great stay I’m very grateful for the warm welcome that made me forget my travel fatigue. I was pleasantly surprised with a room upgrade overlooking the square. The room was very clean, complimentary water, coffee, and tea were provided, and the staff were exceptionally kind. Lovely hospitality with traditional Portuguese “Pastéis de Nata”. Excellent location near restaurants, cafés, shops, and historical sites. Highly recommended! ⭐⭐⭐⭐⭐

From the moment we arrived, the staff was attentive, welcoming, and went above and beyond to make our stay comfortable. Throughout our time here, they were extremely accommodating and always ready to help. The location is fantastic — centrally located and close to everything, yet surprisingly quiet. Our room faced the street and we barely heard a thing. The rooftop is truly a standout feature — the views are breathtaking both day and night, and it never felt crowded, which made it even more enjoyable. Our room was clean, comfortable, and well-maintained. Overall, we had a wonderful experience and would absolutely recommend staying here. If I could give more than 5 stars, I would!

As former inn owners we were VERY impressed with the hotel...and slept very well. Where to start? Everything exceeded our expectations which are high. We were booked in for five nights.... We asked for a quiet end of corridor room and were given one however it overlooked the side of a square and thus we thought it could be noisy....how wrong we were. The glazing is superb and despite having two doors out to balcony we heard nothing. The room was compact but very well designed having enough furniture to be useful but none to get in the way. The small bathroom had a deep tub with excellent shower over it. A small fridge kept my quickly delivered small jug of fresh milk cool. We travel with our own tea bags so did not use the in room espresso machine on this occasion. The bed with an excellent king mattress, pillows and linen were top notch. It is rare to find such a good selection of pillows in a hotel these days. Most importantly the room preparation crew did an excellent job and the whole hotel was spotless. Being give some custard tarts, a small bottle of port upon arrival and a bottle of red vino for our last night were lovely touches. ALL the staff we came across were friendly and helpful and the waiters in the restaurant were delightful and chatty in the best way. We ate in the bar one night and found the selection of foods to be very interesting and tasty. Breakfast buffet was exceptionally managed and never looked unkept or swamped and provided a plethora of foods including some excellent yoghurt in little glass jars as well as a impressive selection of hot and cold food. Would we return....you bet as the hotel is central to most of the sights in Lisbon and right opposite the train station for trains to Sintra. We left for the short taxi ride to the airport and hour too early as Lisbon airport which was exceptionally busy, seemed able to cope with hordes of passengers until you get to your boarding gate where seats are at a minimum.

Was in Lisbon for a week and visited several Michelin star restaurants..., but it was nearly impossible to pull me away from the rooftop bar at my hotel. The views were lovely, the staff was friendly, attentive, kind and anticipated my every need. Highly recommend. Would stay there again and again.

I only spent 1 night here, but I would come back if in the area again. The location is terrific. The view from our room was fantastic. The staff was friendly and accommodating. The room was on the smaller side, but the amenities in the room were nice. They will provide bottled water daily. The rooftop deck has a nice view and I could see relaxing here after a long day of sightseeing. We had dinner at the rooftop restaurant, which was excellent. There is no gym, but they do offer access to another gym in the area.

Wonderful lobby staff so interested in welcoming weary travelers. Perfect location. Well appointed and very clean rooms. Excellent bell and housekeeping service. Epic rooftop with relaxing and tanning deck with pleasant breeze, outdoor shower & reclining chairs. Nice restaurant on 7th floor Rossario, also with great balcony and views. Enjoyed drinks there one night and drinks another with late meal. This is the rare hotel that will be memorable.

I would CERTAINLY stay here again! It was in a GREAT swanky cool location. And my room faced the Rossio Square which is literally the hotel's backyard! Pretty good room service of which I used more than once. Beautiful rooftop with a bar and restaurant, splendid views good tapas from the bar. Residents have exclusive access to a higher sundeck too! Rooms are cozy with Nespresso, mini fridge and small TV. The breakfast buffet every morning and it's good. The staff is sincerely kind and respectful. I went during their Superbowl so it was a fun time to be there! Great restaurants all around it in short walking distance too!!

Beautiful rooftop hotel in the swanky part of town. Rooms are cozy with nespresso mini fridge and TVs {although those were strangely small for a nice hotel}. The upstairs deck is wonder with views of the city for drinks in pm, and for breakfast buffet in the am. There is also a sundeck only accessible for guests on top floor to relax and lounge. Wifi is free and room service is relatively quick. We had a corner, family suite with two adjoining rooms, which word is relatively spacious and comfortable. We did smell smoke in the hallway, every afternoon- which was strange considering it's smoke free but the rooms were fresh. Would stay again.

This hotel has the best location close to all the major attractions. The subway station is located right next to the hotel. The hotel staff are all professional and efficient. The breakfast was delicious and complete with both hot and cold items. Fresh squeezed juice was also provided. The room was comfortable and stocked with a good coffee machine and bottled water. The bathroom was spacious and had a nice and powerful shower. There was also ample charging outlets in the room. All in all, we had an excellent stay and would be back to stay at this property if we are back in Lisbon.

Unfailingly friendly staff, from the front desk attendants to the guy who escorted me to my room to the folks that keep the restaurant running, everyone at the Altis Avenida Hotel is top notch! The airport is super close (like €10 cab ride close) to the hotel so it's perfect for a quick weekend getaway. Small, but not too small, with 70 rooms, the hotel is centrally located and you can walk to nearly everywhere desirable in the city from here. Opposite the train station, you're 45 minutes from Sintra (I had hoped to get there but ran out of time - dont's make the same mistake!). Rooms are well appointed (sumptuous sheets, bidets, blackout curtains) and the wifi is steady. If you stay at the Altis Avenida, spend lots of time up on the roof (where the restaurant is located), the views from up there are spectacular. And make sure to hike up to the Castelo de São Jorge, it's an easy climb from the hotel and totally worth it.

UPDATE: The hotel reached out to me via Facebook to contact me directly. An apology and refund has been issued.