Altis Belém Hotel & Spa, member of Design Hotels

Altis Belém Hotel in Lisbon Portugal was exceptional in every regard. The location proved ideal for exploring this beautiful historic city, while the service staff consistently delivered attentive, professional care that exemplified true hospitality. The breakfast service was outstanding, offering a wonderful selection to start each day. What makes this property particularly remarkable is its thoughtful modern design contemporary luxury with the building’s architectural. This hotel fully deserves its 5-star rating across all categories. The hotel represents the perfect blend of history, design, location, and service. I would highly recommend it to anyone visiting Lisbon Portugal. I’m so touched that dining staff remembered I prefer my coffee with almond milk. Thank you for arranging that quiet room.

We did the spa & brunch experience here. You go into the brunch first and then get treatments afterwards. The brunch was fabulous, a gorgeous selection of hot food, salads, cheese, meats, breads and their dessert selection was so delicious. We went up a few times and left extremely satisfied. Wine was also really nice. However, the staff were the real standout of the time we spent in the hotel - especially in the restaurant. They could not have done any more for us, were so friendly and helpful. Special shoutout to Maira and Pedro. Would highly recommend a day here if you are coming to Lisbon, a great experience!

From the moment we walked in, we were greeted by smiles, exceptional kindness, and courtesy. The breakfast nook was our safe haven from the rain, with a beautiful window outlooking Belem Tower and marina. The team here is incredible! Obrigada Hugo , Ricardo and Mayra.

Great place to stay wiith family. The staff has made us feel at home from the arrival. From the bar staff to Spa and reception, amazing attention and caring people. It was genuinely one of the most pleasent hotel experinces we have ever had. Thank you very much for such a lovely week!

The good things about this hotel is the location and views (if you have a room facing the sea or harbour). The location is about a 20 minute cycle/scoot from the main town and it’s a lovely journey along the sea front. We had an issue with our room when we arrived (it smelt strongly of cigarette smoke). We asked to be moved and Antonio the receptionist made this easy and seamless and upgraded us to a beautiful room. Very impressed with his professionalism and handling of the matter: Breakfast was nice and the views were good. Ricardo was a fantastic waiter. Someone all staff should aspire to be. There is a great spa and the rooftop pool is lovely. The gym is pretty small and useless if you like to train heavy weights. The cons, original room was close to the tram line and would have been noisy. Housekeeping could have been better, our decaf coffee wasn’t replaced nor was the fruit teas- how to request them. Other than that, would highly recommend this hotel.

We had a wonderful 3 night stay here! The food was wonderful and the breakfast buffet was terrific. The views are wonderful of the river and marina. The staff could not have been nicer especially Andre, Ema and Ricardo O. Was especially good!

Ricardo is amazing - as usual! It’s always so good to see him and experience his warm welcome and enthusiasm! In the breakfast room we listen to how he chats to guests and makes them feel welcome. The rest of the breakfast staff and also great! Monica in the bar is also very special and recognizes us.

Highly recommend! The views, the staff, the location — all spectacular. The Michelin Star restaurant was incredible. The staff called me by name, and the property was exquisite. It rained while I was here so I Ubered to Lisbon, which was very reasonable and easy. It is also walkable.

There are so many reasons why we love this hotel. The location is right in between two historical monuments and a hop away from the monastery. Our room had a water view and we slept with the windows open each night to bask in the ocean smells and the nighttime ambience. The room itself was gigantic and the automated buttons around the room were super convenient so we could get into bed and turn off the lights, or open the blackout curtains, etc. The staff was lovely, attentive and so accommodating. We had breakfast, lunch and drinks there and each time the service was top notch. European style but more engaged than the servers in other European countries - they even smiled! Now let's talk about the building. It is super modern and cleverly designed so each part of the hotel has a view of the water. It sounds like each room has an individual feel and layout so that is also intriguing. Not a cookie cutter hotel by any stretch of the imagination. We have never been blown away by this level of design, location and service with such affordable prices. We have stayed in hotels twice the cost in the states and were treated like dirt (nyc, San Fran, California). We will definitely be coming back to Lisbon and when we do, we will book here immediately. Don't hesitate, it is the best hotel we have experienced in all of Europe.

This hotel was nothing short of amazing. I travel very frequently and this has to be by far the best hotel that I have stayed in, considering all of the amenities and extra touches that were included. The parking is free, which was great because we had a rental car. Our room was facing the marina and was amazing. There was a large shower and separate soaking tub. Each night, they placed cookies on the bed. Free breakfast was included and had an assortment of fresh fruits, juices, cheeses, smoked fish and meats. They will also cook eggs a different style upon request. We also visited the spa, which had an indoor pool, steam room and sauna. There was also a rooftop pool which was gorgeous as well and overlooked the marina and had views of the river and bridge. I would definitely recommend this hotel to anyone staying in Lisbon!

While you have a pretty waterfront location here, it's far away from the touristy stuff and some of the rooms face the road and are very noisy. We had a nice room with a balcony, the rooms are spacious, although the decor is too modern and borderline cheap, I don't like veneer and the black and white theme was not very Lisbon. There are other issues, the door to the bathroom is heavy and black, at night it's really annoying to deal with, and if you leave it open it doesn't provide access to the toilet, bad design. The bathroom has no fan, but the AC seems to take care of the issue. The bed was OK but a bit hard, so we asked for comforters on top, their first response was the bed is comfortable, obviously not for me. The second was we are not sure we have extra comforters, in which case I had to stop being nice and demand they do what I asked. For a five star hotel, they were failing fast in terms of service. The gym only opened at 9am, it was tiny and next to the sauna so it was hot and humid, who came up with this brilliant design and hours, how is anyone supposed to work out in the morning? While we enjoyed our large room, yes they are quite large for European rooms and view, I would not recommend this for first-time visitors to Lisbon as the location is not great and for the price, you can find better hotels.

This is THE WORST experience I've had dealing with a hotel company. I booked back in February and did their online check in a few days ago. Literally an hour before we were supposed to arrive, I received an EMAIL from their hotel saying they couldn't accommodate us with no reason given. I called and they offered to switch us to a hotel they claimed was equivalent which it was not. The hotel we wanted to stay in is located in Belem the water district. They wanted to put us in a four state in the Barria Alta district which is loud, uncouth, and unsafe. So, we were left without a reason or place to stay that night and I will ensure that none of my Internet friends and family ever stay at a sister or brother company of this place Ever. No apologies from them or explanation why we were bumped. I paid them back in February and am still waiting on my refund. They give Portugal a bad name.

We needed a little modern luxury after a few weeks in Morocco and Altis Belem delivered that as well as a great location. The amenities are so good. Swimming in the indoor pool in the spa was magical at night and it was nice to have a sauna and hamman. The service was top notch. Our room had a view of Belem tower and the marina and we could interact with the architecture by controlling the decorative metal screens that covered the building and the wall that was completely glass and had a sliding door. Located in Belem you can't get much closer to the monastary and the tower although it's a bit quite at night in the area which was actually a plus for us. There was some wear and tear in the bathroom with lots of scratches on the counters and the tub wasn't very deep. The rooms are a good size with a sitting area and desk and the wifi was excellent. We ate lunch at the bar as well as dinner at the more casual restaurant that served some excellent sushi. We also enjoyed the buffet breakfast though I wish the bacon was crisp.

Tranquil and uncrowded. Like the streets of Lisbon, this spa is lined top to bottom with limestone -- don't slip (http://online.wsj.com/articles/in-lisbon-some-residents-fear-citys-distinctive-sidewalks-1401675907)! Be prepared to be pitched all manner of Swiss creams on the way out.