Altis Belém Hotel & Spa

We stopped at Mensagem cafeteria for a simple drink and a quick bite to eat, but much to our surprise, we were greeted with a truly magnificent dining experience. The food was delicious, the service was superb, and the staff was classy, friendly, and polished. It was the perfect touch to our special vacation (milestone birthday and equally milestone wedding anniversary). It was a perfectly memorable experience!

Highly recommend this great hotel on the waterfront just off the beaten path of town center. We walked or used scooters to enjoy the breeze and sunsets every night. Such a walkable city! Great staff! Great food. Beautiful rooftop pool. Easy to get to from airport.

Amazing experience!! The team everywhere was 6 star! So kind and effective and open to helping; The facility is stunning - so well equipped! And the food delicious. Best place you could stay in Lisbon / Lisboa!

Stayed here 4 nights and had a wonderful time. Located just by the Tagus river. Excellent location to explore Belém Tower, the monastery etc. The 15e tram is within walking distance. The room was spacious and clean. Breakfast was delicious and having it outside in the morning is amazing.

Great location, superb team!! Right on the river with great views and plenty to visit nearby. What made it really special was the front desk team that without hesitation were always ready, pleasant and efficient by helping me with my reservation changes. Started with a 5 night, changed to 8 then to 10. Well done to Joao and his team!! Great room right on the river with view of the bridge, great housekeeping and good bkfst, very helpful staff all around. Well done!! Looking forward to another stay soon!!

Really excellent stay and the service is the best we've experienced recently. Everyone was super helpful especially the younger guy in a suit that helped us with our bags. We're going to cancel our stay at the Ivens next week and stay here again. Only negative was the bar service was understaffed and there were a load of broken and dangerous tiles in the pool. The gym was also super hot and half the stuff didn't work. But overall really nice hotel.

Daniela and Mariana were very helpful! I accidentally left my card in my room after checkout. They immediately called to notify me J was missing it and locked away in the safe h til I came by to get it. Thank you ladies!

From the moment we arrived, everything about our stay was flawless. The hotel itself is stunning—elegant design, immaculate rooms, and breathtaking views—but what truly made our experience unforgettable was the service. A special shoutout to Hugo, who went above and beyond every single day. Whether it was recommending hidden gems in the area, arranging last-minute reservations, or simply greeting us with genuine warmth, he made us feel truly taken care of. His attention to detail and friendly demeanor made all the difference. If you’re looking for a luxury stay that actually feels luxurious, look no further. We’ll absolutely be back—and hoping Hugo is still here when we are!

There are so many reasons why we love this hotel. The location is right in between two historical monuments and a hop away from the monastery. Our room had a water view and we slept with the windows open each night to bask in the ocean smells and the nighttime ambience. The room itself was gigantic and the automated buttons around the room were super convenient so we could get into bed and turn off the lights, or open the blackout curtains, etc. The staff was lovely, attentive and so accommodating. We had breakfast, lunch and drinks there and each time the service was top notch. European style but more engaged than the servers in other European countries - they even smiled! Now let's talk about the building. It is super modern and cleverly designed so each part of the hotel has a view of the water. It sounds like each room has an individual feel and layout so that is also intriguing. Not a cookie cutter hotel by any stretch of the imagination. We have never been blown away by this level of design, location and service with such affordable prices. We have stayed in hotels twice the cost in the states and were treated like dirt (nyc, San Fran, California). We will definitely be coming back to Lisbon and when we do, we will book here immediately. Don't hesitate, it is the best hotel we have experienced in all of Europe.

This hotel was nothing short of amazing. I travel very frequently and this has to be by far the best hotel that I have stayed in, considering all of the amenities and extra touches that were included. The parking is free, which was great because we had a rental car. Our room was facing the marina and was amazing. There was a large shower and separate soaking tub. Each night, they placed cookies on the bed. Free breakfast was included and had an assortment of fresh fruits, juices, cheeses, smoked fish and meats. They will also cook eggs a different style upon request. We also visited the spa, which had an indoor pool, steam room and sauna. There was also a rooftop pool which was gorgeous as well and overlooked the marina and had views of the river and bridge. I would definitely recommend this hotel to anyone staying in Lisbon!

While you have a pretty waterfront location here, it's far away from the touristy stuff and some of the rooms face the road and are very noisy. We had a nice room with a balcony, the rooms are spacious, although the decor is too modern and borderline cheap, I don't like veneer and the black and white theme was not very Lisbon. There are other issues, the door to the bathroom is heavy and black, at night it's really annoying to deal with, and if you leave it open it doesn't provide access to the toilet, bad design. The bathroom has no fan, but the AC seems to take care of the issue. The bed was OK but a bit hard, so we asked for comforters on top, their first response was the bed is comfortable, obviously not for me. The second was we are not sure we have extra comforters, in which case I had to stop being nice and demand they do what I asked. For a five star hotel, they were failing fast in terms of service. The gym only opened at 9am, it was tiny and next to the sauna so it was hot and humid, who came up with this brilliant design and hours, how is anyone supposed to work out in the morning? While we enjoyed our large room, yes they are quite large for European rooms and view, I would not recommend this for first-time visitors to Lisbon as the location is not great and for the price, you can find better hotels.

This is THE WORST experience I've had dealing with a hotel company. I booked back in February and did their online check in a few days ago. Literally an hour before we were supposed to arrive, I received an EMAIL from their hotel saying they couldn't accommodate us with no reason given. I called and they offered to switch us to a hotel they claimed was equivalent which it was not. The hotel we wanted to stay in is located in Belem the water district. They wanted to put us in a four state in the Barria Alta district which is loud, uncouth, and unsafe. So, we were left without a reason or place to stay that night and I will ensure that none of my Internet friends and family ever stay at a sister or brother company of this place Ever. No apologies from them or explanation why we were bumped. I paid them back in February and am still waiting on my refund. They give Portugal a bad name.

We needed a little modern luxury after a few weeks in Morocco and Altis Belem delivered that as well as a great location. The amenities are so good. Swimming in the indoor pool in the spa was magical at night and it was nice to have a sauna and hamman. The service was top notch. Our room had a view of Belem tower and the marina and we could interact with the architecture by controlling the decorative metal screens that covered the building and the wall that was completely glass and had a sliding door. Located in Belem you can't get much closer to the monastary and the tower although it's a bit quite at night in the area which was actually a plus for us. There was some wear and tear in the bathroom with lots of scratches on the counters and the tub wasn't very deep. The rooms are a good size with a sitting area and desk and the wifi was excellent. We ate lunch at the bar as well as dinner at the more casual restaurant that served some excellent sushi. We also enjoyed the buffet breakfast though I wish the bacon was crisp.

Tranquil and uncrowded. Like the streets of Lisbon, this spa is lined top to bottom with limestone -- don't slip (http://online.wsj.com/articles/in-lisbon-some-residents-fear-citys-distinctive-sidewalks-1401675907)! Be prepared to be pitched all manner of Swiss creams on the way out.