Altis Prime Hotel

The location could not be better. It is in a peaceful area while still within walking distance of downtown. There are metro stations nearby, which makes getting around very convenient. The interior design of the room is excellent. I really liked the open floor plan, which makes the space feel fluid and spacious, but there are also hidden sliding doors if you want to separate the areas. The most important part of my stay was the staff. They were all very friendly and kind, which you would expect at this level of hotel. However, what stood out was that they genuinely seemed to enjoy what they do, and that feeling comes through in the service. It felt natural and sincere. A big shout-out to Simone and Lucas for making my stay in Lisbon so memorable. Their personalities were the cherry on top and added something special to the experience. This is not something you can train. Credit also to the management for building such a strong team. Happy employees really do mean happy guests. I will definitely stay here again the next time I am in Lisbon.

Good hotel, stayed in an apartment as we were there for 5 nights. Very hand to have 3 supermarkets within 5-10 mins walk. Staff very friendly and helpful. Reception staff very patient with all my questions. Minor issue with the toilet seat which came off a couple of times however fixed straightaway. Room overlooked a central area which provided a very quiet room which was great. 10 min walk to the metro to take you to town. Will definitely stay here again.

The hotel’s location was great, making it easy to access tourist spots. However, our room felt quite small, especially with the oversized furniture that made it seem even more cramped. Breakfast was included, but it wasn’t the best buffet I’ve had. The staff were okay, though I would have appreciated a bit more helpfulness. Overall, it was fine for the stay, but I’d likely try other hotels in the neighborhood next time.

One of the worst hotel experiences I’ve ever had, and I’ve stayed in over 500 hotels worldwide. Despite booking a double room, we were given twin beds and told it was “subject to availability.” Tried to explain that's not how it works, but they seemed oblivious to reputed booking platforms and their policies. Breakfast, which was included in my booking, turned into a unpleasant, prolonged argument before staff finally admitted their mistake. Upon checkout, we were again wrongly charged for a “late checkout” despite prior reporting of checkout to reception. Which was waived after confronting the morning receptionist, who was available by chance. The car park is a nightmare, narrow, chaotic, and poorly managed. For a $600 a night for a room only, this was an appalling experience in every way. Response to Hotel: While I appreciate the hotel’s reply, I’d like to clarify a few points for future guests. First, whether a booking is made last minute or not is entirely a guest’s choice, it should not affect the standard of service provided. If the hotel cannot accommodate requests for double rooms made close to arrival, it should not list two separate options at different rates. When booking through Trip.com, I deliberately paid the higher rate for a double room, not the lower “bed type to be determined by the hotel” option. As for breakfast, yes, it was eventually waived, but only after the staff repeatedly denied that I had already paid, disturbing us nearly ten times and turning what should have been a simple matter into an unpleasant argument. If that doesn’t constitute poor service, I’m not sure what does. I also informed the front desk of my checkout, but the staff member “forgot” to record it, (as the author claimed later, he's forgetful") consistent with the general disorganization I experienced during my stay. The same staff member had earlier permitted me (on record) to park for a few extra hours, though that too seemed to have been forgotten later. The author of the reply was not present at my checkout as claimed that initiated "an overstay"; however, she did assist when I was stuck in the chaotic car park, for which I was grateful. She offered to waive the parking fee, but I paid it on principle. Overall, my advice to future guests: be cautious when booking. This level of disarray and repeated questioning of paid services may be considered “normal” here, but it certainly shouldn’t be

Rooms were perfect for my family. Service was excellent and the entire staff was welcoming and helpful. Location was great. Breakfast was lovely. The small "pool" was refreshing and relaxing on the roof. All we could have asked for.

We had an excellent stay at this hotel. Rooms are large enough for 3 adults. Had a living room, bedroom and a kitchenette. Staff was friendly. Breakfast spread was very good. Location is also fine - slightly away from the main tourist area, but walkable to Rossio etc. Short walk to the metro station, in that sense, location is not an issue - As with many places in Lisbon, the walking would involve some ups-and-downs and the place is not flat.

Good stuff,very good service. Everyone was nice and ready to help. We had a “family suite”, that was good enough for four people. Room cleaning was very good. We definitely will be back.

Lovely place. Centrally located. Spacious closets. Kitchen is well equipped. Guest friendly staff. 4 stars (instead of 5) for room because the kitchen cabinets are a safety hazard when cooking or using kitchen sink - we must have hit our heads on the cabinets so many times.