Alto Hotel on Bourke

Staff were incredibly friendly, rooms were good and location was perfect! Minutes walk to trams and train station, also walking distance to so many restaurants and Bourke street mall. The ground floor has free tea & coffee, a fire place and board games; we loved enjoying this cozy space on a cold winters afternoon!

Loved this hotel. Small queen room was super clean, modern and spacious and it even had a small kitchenette with fridge, sink, toaster, microwave. The bed was so comfortable and soft, i slept so well and the room was super quiet (room backs on to small laneway instead of main street so can’t hear trams or traffic noise). Location is perfect, right next to southern cross so only 2 min walk to sky bus. They offer free coffee and tea as well. Staff were welcoming. It’s not a super fancy hotel with extras but they got everything right. Will definitely stay again next time in Melbourne!

This used to be a great hotel and worthy of the 4 star rating but not nowadays. Booked a twin room but got a king and staff very grumpy when I asked for bed to be changed. Power point was half of the wall. Black slime on the bathroom floor tiles. Breakfast used to be very good and offer many choices but not now. Was ver mediocre for $25 each. Position of hotel is great (which is why I used to frequently stay there) but now there are other hotels in the same area which are much nicer. I definitely won’t be back!

Room was quite dingy and the bathroom door doesn't close, gets stuck so gotta do your business with the door open. Room also strongly smelled of smoke when we came. Other guests also complained about a stuck door and clogged sink. Location is good if you're visiting melbourne

New management is terrible and unprofessional, calling me a liar. I found confidential documents in the safe which had a low battery so the safe was open. Found mould around the shower, dirty glasses in the bathroom. Charged a security fee on credit card of $100 for a one night stay, this after staying in this hotel in 2023 for 8 months!|Just felt so disrespected. Good news is there are many good hotels in the same location now. Don't stay at this hotel. We will never stay here again!|Bring back the previous management, they were fantastic.

I booked a room last minute when there were no other options on a busy weekend...... then I read the reviews! I was so nervous but still desperate for a room so when I turned up I was super vigilant and inspecting every single aspect. I was wasting my energy as the place was great, clean, comfortable and quiet (despite the dull thud of the nightclub across the road) the room was well supplied and perfectly modern. I had very little interaction with staff other than check and check out but no issues there either.

Staff were helpful and friendly. Rooms were clean, comfy, and had everything we expected. Hotel was pretty close to everything!

Chose this hotel for the location and on site EV charging. Very tight, small carpark, however, does the job. Rooms were ok, very dated and probably need a proper clean. Main issue was the service. I got charged an $40 on my credit card, which I chased up immediately and was a hotel side error. The response was to take a photo of the front and back of the credit card to return the funds. No person in their right mind would do this. Multiple attempts to contact and sort this out from my side, however, have had radio silence. So <1 star for customer service.

Check the illegal contract as attached I would stay clear of this hotel it is used as a safe place meaning they put a lot of people in there that are victims of violence and a majority of them are using drugs on the premises. On many occasions I was made to clean rooms that had needles in them. Due my course of working there I was made to do work like - Getting on my hands and knees cleaning the corners of each steps from ground all the way up to the fourth floor for 7 hours Then on the second day made to clean once again on my hands and knees all corridors to that then because of doing these things for long periods at a time I became injured and couldn't work for five days in which I wasn't compensated for. I was separated in the last few weeks from other cleaners and made to do rooms by myself after I complained about the supervisors telling me to leave sheets that had blood on them after a customer wanted a serving clean. ( she said it wasn't on the list ?) I told her it doesn't matter if it's on the list or not you can't leave dirty sheets thinking it's okay that customers have to sleep on them. Another occasion telling me not to clean the oven even though it had food all over it. I was constantly made to do jobs that no other cleaner was asked to do then I was constantly threatened to sign a illegal letter in order to keep my job So I was badly mistreated not only by the management but also by the cleaners I was aggressively abused by another cleaner and nothing was done .? the only one that was brought into the office was me .? and told by the manager David that she wouldn't do that ? When it is on the video and quite obvious if you zoom in to the footage. I was told on the last day that two weeks prior that the new boss didn't want to keep me on ? I find it quite strange that even though they didn't want to keep me on they were still harassing me to sign the illegal contract? It's because they knew they were mistreating me I was made fun of by the way I look and every one laughed I felt humiliated. I would avoid this place at all costs they only employ international students no Australian citizens! that have never been taught how to clean and the only cleaner that was fired was me a professional cleaner in which is Australian it took two students to clean one room in the same time I by myself to do a room and still they didn't clean the rooms properly Something here is not quite right

This hotel in the CBD fills a need. It is a green hotel, where a room card activates the lighting, insuring that lights are off when you vacate the room. We arrived Saturday night, and our rate was more reasonable than hotels in livelier areas. There wasn't much doing in the immediate neighborhood, but a short pleasant walk brought us to a busy area. The room was small, quiet, and comfortable. The mattress was a little firm, so I added memory foam beneath me. Water flow in the shower was adequate. There is a convenient lounge with complimentary tea, coffee, and small snacks. I think of this hotel as a good value, providing comfort at a reasonable cost.

We stayed at this hotel for two night after arriving in Melbourne. We arrived at 7 am. The hotel let us into our room since it wasn't rented the night prior, which was appreciated! The hotel is green, which resulted in lights not being on without the key in a slot by the door and no bars of soap/individual bottles of shampoo. Instead there are dispensers on the wall. The room had a small kitchen (which we did not use). Our room faced an alley and we intermittent heard street and transportation noise, but it didn't affect our sleep. The hotel is clean and updated. We didn't eat breakfast there but used the coffee and candy bar. There is also a cozy corner in the lobby/restaurant area if you want to escape your room. The location is good - very close to the station where the skybus arrives from the airport and within walking distance to the market, shopping and river. We were there on a weekend and the only problem was a number of restaurants were closed or had limited hours on the weekend since it is in the business district. I'd recommend this hotel or stay again if in Melbourne.

The only thing you need to know about this hotel is it's right next to Southern Cross Station. This is super convenient, as you're connected to the airport though Skybus. It was so nice to arrive in Australia after a 16 hour flight and not have to deal with the logistics of getting to the hotel. The rooms are nothing memorable, but you shouldn't be spending your time in a hotel room while in this amazing city anyway.

Good location. Small room with no view. Easy check-in. Conveniently located to Southern Cross and adjacent cafes.

Really nice hotel in the CBD of Melbourne a few minutes walk from Southern Cross Station and if the idea of a "green", sustainable hotel is important to you, then the 100% wind-powered Alto Hotel is for you. Our room was spacious, clean, and quiet and included a fantastic breakfast in the small hotel lounge every morning. We had our choice of cereals, toasts, yogurt, fresh and dried fruit, juices, and some of the best coffee I've tasted (which is complimentary and available all day). You can also choose from a menu that includes things like eggs and bacon, breakfast bruschetta, French toast, pancakes, eggs Benedict, and more for no additional charge, or even upgrade to a gourmet breakfast for just a few dollars more. The hotel also includes a complimentary mediation room with a couple of massaging chairs and complimentary access to a local gym. If you are visiting Melbourne I highly recommend this hotel.