Alto Hotel on Bourke

We stayed here for a night. Location was ideal close to Spencer street and quick tram ride up to the CBD. Pricey for for one night and told when we got there we had to pay extra for our child to sleep in his own bed. even though we selected 2 adults plus 1 child. Room wasnt what I call hotel vibes, definitely not up to standard with cleanliness, really needed a good scrub, definitely not worth the $$ I've stayed in other places in Melbourne and they were spotless!!

Hotel is close to Southern Cross Station. 15min walk to China Town. 30min walk to Federation Square. It's quiet but room is very small. It's for two people but can't fit in two suitcases. Bathroom was also very small. Only one person can be in there - basin in the middle, shower is one step on the left, and toilet is one step on the right. That's it. The overall decor was old and basic which is fine. The front-door was hard to open. We had to take turn to push really hard to open it. The lady staff at the reception was friendly and helpful. The boss/manager had a serious face all the time. We updated our booking with one more person and showed him the email confirmation, but he said he couldn't see that in the system; therefore the confirmation we received meant nothing.

I booked a room with a balcony through Agoda and paid the full price for that specific room type. When I arrived, I was told that no balcony rooms were available. The hotel’s general manager handled the situation with an extremely rude and dismissive attitude. He refused to offer any assistance whatsoever, repeatedly insisting that it was Agoda’s mistake and that it was not his responsibility to help. His tone was unprofessional, impatient, and outright disrespectful. When I asked for a solution, he simply told me that if I didn’t want the room, I could cancel — knowing full well that canceling would leave me with no refund. He made it clear he had no intention of helping me, even though I had paid for a room with a balcony and was not receiving what I booked. In the end, I had no choice but to stay in a room without a balcony. The room itself was disappointing as well: it did not appear to be properly cleaned, dust was visible throughout, and the furniture was old, worn, and poorly maintained. This experience was unacceptable, and I absolutely do NOT recommend this hotel to anyone.

We stayed at the Alto on the 11th October 2025 and left the next morning. Our room was average quality which is OK for an overnight stay. The private carpark is very tight to get into and leave and is behind the hotel in a narrow laneway. The one star for service is related to the difficulty of having my $100.00 bond returned into my bank account. Today, is the 28th October. I've contacted the Alto twice (a week apart) to follow up on this issue. The response is, " The bond has been cancelled on the 12th". However, it IS NOT reflected in my bank account. I will have to take time out of work to visit my bank on the refund of my bond. I have NEVER had this issue at any hotel accommodation in Melbourne or anywhere else. I DO NOT recommend the Alto Hotel on Bourke. Quick to take charges but do not refund bonds in an acceptable time frame.

I really loved this hotel. A staff member named Shire and she was super helpful and also very cheerful. I needed extra towels and she was super kind about it. The location is very good everything is pretty close by. Overall experience was great!

I’m extremely disappointed with how this hotel handled my situation. I had to cancel my stay the night before my booking due to the sudden passing of my grandmother. Despite explaining the situation, the management refused any kind of compassionate refund or even a partial credit.I completely understand the concept of nonrefundable bookings, but most reputable hotels show empathy and flexibility in genuine circumstances like bereavement. Their lack of compassion and unwillingness to help during such a difficult time speaks volumes about their customer service and values.I would not recommend booking here — especially if you value understanding and genuine care from staff when unforeseen life events occur.

Good for an overnight stay. The Staff were very friendly and it was well priced for the location in Melbourne. Rooms could have been better though.

Stunning Spotless Clean Boutique Room, Friendly Helpful Staff & OMG Comfortable Bed !!! The Sower pressure is like a Fire Hydrant, Best Location & I don't want to go Home !!!! Highly Recommended That You Choose This Fantastic Location Hotel.....Trams & Trains at the Door, Restaurants Everywhere ALL the needed Shopping 10 Minutes Walk Away & Free Coffee Room....Thank You For A Great Holiday ... Love This Fantastic Hotel ... We'll Definitely Be Back....

Check the illegal contract as attached I would stay clear of this hotel it is used as a safe place meaning they put a lot of people in there that are victims of violence and a majority of them are using drugs on the premises. On many occasions I was made to clean rooms that had needles in them. Due my course of working there I was made to do work like - Getting on my hands and knees cleaning the corners of each steps from ground all the way up to the fourth floor for 7 hours Then on the second day made to clean once again on my hands and knees all corridors to that then because of doing these things for long periods at a time I became injured and couldn't work for five days in which I wasn't compensated for. I was separated in the last few weeks from other cleaners and made to do rooms by myself after I complained about the supervisors telling me to leave sheets that had blood on them after a customer wanted a serving clean. ( she said it wasn't on the list ?) I told her it doesn't matter if it's on the list or not you can't leave dirty sheets thinking it's okay that customers have to sleep on them. Another occasion telling me not to clean the oven even though it had food all over it. I was constantly made to do jobs that no other cleaner was asked to do then I was constantly threatened to sign a illegal letter in order to keep my job So I was badly mistreated not only by the management but also by the cleaners I was aggressively abused by another cleaner and nothing was done .? the only one that was brought into the office was me .? and told by the manager David that she wouldn't do that ? When it is on the video and quite obvious if you zoom in to the footage. I was told on the last day that two weeks prior that the new boss didn't want to keep me on ? I find it quite strange that even though they didn't want to keep me on they were still harassing me to sign the illegal contract? It's because they knew they were mistreating me I was made fun of by the way I look and every one laughed I felt humiliated. I would avoid this place at all costs they only employ international students no Australian citizens! that have never been taught how to clean and the only cleaner that was fired was me a professional cleaner in which is Australian it took two students to clean one room in the same time I by myself to do a room and still they didn't clean the rooms properly Something here is not quite right

This hotel in the CBD fills a need. It is a green hotel, where a room card activates the lighting, insuring that lights are off when you vacate the room. We arrived Saturday night, and our rate was more reasonable than hotels in livelier areas. There wasn't much doing in the immediate neighborhood, but a short pleasant walk brought us to a busy area. The room was small, quiet, and comfortable. The mattress was a little firm, so I added memory foam beneath me. Water flow in the shower was adequate. There is a convenient lounge with complimentary tea, coffee, and small snacks. I think of this hotel as a good value, providing comfort at a reasonable cost.

We stayed at this hotel for two night after arriving in Melbourne. We arrived at 7 am. The hotel let us into our room since it wasn't rented the night prior, which was appreciated! The hotel is green, which resulted in lights not being on without the key in a slot by the door and no bars of soap/individual bottles of shampoo. Instead there are dispensers on the wall. The room had a small kitchen (which we did not use). Our room faced an alley and we intermittent heard street and transportation noise, but it didn't affect our sleep. The hotel is clean and updated. We didn't eat breakfast there but used the coffee and candy bar. There is also a cozy corner in the lobby/restaurant area if you want to escape your room. The location is good - very close to the station where the skybus arrives from the airport and within walking distance to the market, shopping and river. We were there on a weekend and the only problem was a number of restaurants were closed or had limited hours on the weekend since it is in the business district. I'd recommend this hotel or stay again if in Melbourne.

The only thing you need to know about this hotel is it's right next to Southern Cross Station. This is super convenient, as you're connected to the airport though Skybus. It was so nice to arrive in Australia after a 16 hour flight and not have to deal with the logistics of getting to the hotel. The rooms are nothing memorable, but you shouldn't be spending your time in a hotel room while in this amazing city anyway.

Good location. Small room with no view. Easy check-in. Conveniently located to Southern Cross and adjacent cafes.

Really nice hotel in the CBD of Melbourne a few minutes walk from Southern Cross Station and if the idea of a "green", sustainable hotel is important to you, then the 100% wind-powered Alto Hotel is for you. Our room was spacious, clean, and quiet and included a fantastic breakfast in the small hotel lounge every morning. We had our choice of cereals, toasts, yogurt, fresh and dried fruit, juices, and some of the best coffee I've tasted (which is complimentary and available all day). You can also choose from a menu that includes things like eggs and bacon, breakfast bruschetta, French toast, pancakes, eggs Benedict, and more for no additional charge, or even upgrade to a gourmet breakfast for just a few dollars more. The hotel also includes a complimentary mediation room with a couple of massaging chairs and complimentary access to a local gym. If you are visiting Melbourne I highly recommend this hotel.