Alto Pharmacy

The pharmacy service exceeded all expectations, providing an exceptional experience with swift and reliable medication delivery. The package arrived promptly the very next day, demonstrating remarkable efficiency and customer-focused service. The speed and reliability of the pharmacy left me completely satisfied, fulfilling every possible requirement I could have had for a pharmaceutical service.

If you’re doing IVF - Avoid this place at all costs. They have one job: to deliver medication. They lied to me about shipping IVF medication when it was never shipped. I had to drive to the location to determine this. The staff is rude and unhelpful. I’ve been sitting here for an hour trying to get more answers. I was referred here by NYU who told me that other patients have been having issues too. If you want reliability with your IVF meds, go elsewhere.

Transferred prescription processed pretty fast once my last pharmacy responded. However this is the first time I had a prescription delivered where it was left in my lobby and not at my apt. door, No door bell ring either.

Top notch service. Very knowledgeable customer care team. My medication arrived earlier than expected. I would highly recommend.

I can't say enough good things about Alto. Very pleased with pricing, service and delivery. I'm set up on auto renew and my diabetes supplies are always at my home on time.

I love this pharmacy I truly do. They answer you right away with the messages on the app and they are very professional and helpful. They have videos to show you how to do the injections you need. If there is a change in meds they talk to your doctor first so everyone is on the same page then they update your meds so you can order them. Also they have a window of 6-10pm which works great with the working class.

Alto is a great pharmacy. The prices are amazing and the free delivery service is top notch. I love ordering through them. Thank you for your service

Unreliable delivery service. I was on my last box for one of my IVF medications so I placed a new order and scheduled it for next day delivery, but the delivery was canceled the same day — an hour after the driver picked it up from the pharmacy. There was no tracking provided for this delivery and no phone calls were made to the contact number that was provided upon arrival. I also checked my security cam footage and there were no attempts to deliver the package. When I called Alto, they said they’d look into what had happened and contact me, but I didn’t receive any phone calls from them. I resorted to picking up the medication in person and when I explained what had happened to the Alto representative, he said “It’s a driver issue. There are no notes or status updates from the driver except that he was sending it back to the pharmacy. Looks like he didn’t want to deliver the package.” This is simply horrible customer service and I’m shocked by the lack of accountability from Alto.