Altstadt Hotel Le Stelle Luzern

Great location in the center of Lucerne. My original room had an issue with the heater, and the owners immediately changed it for me, giving me a free upgrade to a double room. They were extremely kind and helpful throughout my stay. Really appreciated their professionalism and hospitality.

Self check in worked ok, but there is no one to contact about problems. We chose this hotel for location and price, but we should have spent more. TV didn't work and no one to contact. We booked for 2 nights and my wife had a medical emergency the second day and we had to leave quickly that day, early in the morning. We finally got back from the hospital and found the room had been cleaned, but ALL the soap was removed. The steep, curved stairs going to the 1st floor elevator are treacherous without bags, more so with luggage.

The access isn’t the best since it’s a bit of a walk from the station. Also, the road is cobblestoned, so you need to be a little creative if you’re pulling a suitcase. When I arrived earlier than the check-in time, the staff at the restaurant on the first floor kindly kept my luggage for me. That was very helpful since I wanted to go sightseeing. The room had a cozy attic-like atmosphere, and the amenities were just right. I found it interesting that the elevator to the room only moved while you held down the button. Considering it’s in a Swiss city and still comes with both a toilet and bath, I thought the price was very reasonable.

Worst hotel stay of my life by far. I was mostly sold by the location but everything else was a mess. Low ceilings, no A/C and only a barely functional fan. Closet door was already broken and couldn’t be opened, sheets were disgusting and there was dust and dirt everywhere. Dead mosquito stains all over the wall and my wife had roaches crawl over her while sleeping if that wasn’t enough. No reception/lobby means you have nobody to complain to.

Three stars for the price and location. I would not recommend staying here in the summer because the lack of AC makes it unbearable. I managed to get decent sleep both nights I startedy here so big win there. The hotel seems like an after thought, "ya we can build a hotel here" is probably how it started. The bathroom door is difficult to open and close. It's a heavy glass door that doesn't lock. The shower has virtually no height so there is a chance you'll flood the bathroom which is worrisome for mold with lack of ventilation. The price and the fact that I slept bumped this to a 3 for me. You get what you pay for.

DO NOT BOOK HERE — especially in summer. Our stay was extremely disappointing and far below even basic expectations for comfort and service. There’s no air conditioning. In 31°C heat, we had to keep the windows open, letting in bugs. The temperature was cooler outside than in but our room was on the third floor, hot and stuffy. The only fan offered was a tiny, dusty desk fan that did nothing to help. The room had zero sound insulation — we could clearly hear people talking LOUDLY in the next room late into the night. The curtain didn’t even cover the full window. The building next door, which was only 2m away had their lights on all night, making extremely hard to sleep in the already uncomfortable heat. The shower drain was half clogged, causing water to pool and leak into the bedroom. When we asked for help, a maintenance worker came to mop up the water but didn’t fix the drain, so the same thing happened again the next day. Staff only present for a few hours in the day, no one was available to assist. Then the ceiling lights in our room stopped working. Returned to our room one of the days and there were black rocks/debris on the bed, floor, in my belongings, I suspect part of the roof broke off as it had been raining. We tried to get a refund through Expedia after the first night so we could change hotels. Expedia reached out, but there was no response until it was too late because there is no staff until 11am — then denied the refund request altogether.

Almost impossible to find. No lift from ground to 1st floor so we had to carry heavy luggage up a narrow flight of stairs. No air con so the room is absolutely stifling and sleep seems very unlikely. Automated check in so no staff to consult. £946 for 5 nights. If it was possible to move elsewhere we would. And if I could give less than 1star I would. I'm hoping our apartment when we move on to St Gallen is better or it's going to be 12 nights with no sleep.

Check in process was very smooth and simple! There isn’t a front desk or any other hotel amenities. Room is decently clean but small and old.