Altstadt Hotel Le Stelle Luzern

The room is pretty bare minimum. The lift is an experience. 😂The hosts were quite helpful but doesn’t really understand English (or me in that matter). Your keycard should open the outside door (I was blind; the information is at the door but all the way to the bottom)

STAY AWAY!! From the moment we walked into the room the smell was disgusting! The linens and bathroom clothes had previous guests hair in them. The shower had mold in the corners and ceiling. The walls and floor are paper thin, so when your guests get up early… you are up with them. The bed was awful, better off on the floor. Zero give or cushion. The website advertises rooms, ours was nothing like them, very small, no view or air conditioning. Been travelling Europe and this has been the biggest dive on our travels. Do not waste your money!!

We arrived at this hotel last month for our honeymoon after a 10 hour flight. We were not able to check-in early because there is no concierge. You check-in using a computer screen. We had luggage and had to carry it around cobblestone roads for 4 hours while we waited to be able to check-in or drop luggage. We were fine with the room, it was small but we weren't expecting anything crazy. The thing that makes me write this review with only 2 stars is that we put the "do not disturb" sign on the door while we were out all day. When we came home, not only was our room cleaned, but the door was left completely open! We didn't get back until 11 or 12pm and to walk up the stairs to our room being open was terrifying - anyone from the hotel could have come in and stolen our belongings. Thankfully, we didn't notice anything missing, but the fact the door was opened in the first place and then left open for anyone to rummage through was terrible. This may have been a one-off experience, so I will say that the location is very good - so if you like the self check-in feature and are just looking for a great location, then it would probably be a good hotel.

Very nice stay in the absolute best location. Only complaint was that room hadn’t been cleaned at all prior to our self check in. Assumed that cleaners were running late but when we returned at 6pm the room still had dirty sheets on the bed and wet towels on the floor in the bathroom etc However the problem was very quickly resolved by calling the owner.

Nice location. Simple self check in process. I got no PIN code for opening the door outside. And the lift is a weird one. My room is on the 5th floor, and it’s actually a cabinet with beams above. If you’re higher than 1.75 m, you should consider your head’s feelings.

I stayed in room 361 for two nights (top floor). I had some trouble finding the hotel initially because some other hotel name was printed on the entrance, but once I found it, it was easy to check in via the machine. I’m grateful that the room was ready when I arrived and I was able to check in an hour early. Pros: Fantastic location! I enjoyed walking around. There are tons of shops in the area. Luzern train station is within 5-10 minute walk. Cons: 1) Not entirely accessible. You need to take the narrow stairs from ground floor to 1st floor, and from 5th floor to the attic. 2) Light comes in from the sunroof. There was also constant water-flow noises from the rain. I slept well my first night but not the second. Not ideal if you’re sensitive to noise and lighting or want to sleep in. 3) Yeah it’s the attic so the slopes of the ceilings are steep, you’ll probably hit your head at some point. I enjoyed my stay overall and wouldn’t mind staying here again if I travel solo.

The best place you can stay at Lucerne especially at this price point. We were a bit doubtful, reading the reviews, however we were pleasantly surprised looking at the room and its location. The self check in was smooth, and the instructions on the device below were self explanatory. Just had to lift the luggage up a few steps, and we had our room. The room was big enough for 2, spot clean and had all the basic amenities that we needed. The room is aesthetically designed, and may be newly renovated too. The bed was comfortable, and absolutely no place to complain. Just loved the view from the window, felt like you were at the center of the place you need to be. Would certainly recommend this place if you are looking for a clean, comfortable, affordable place to stay at Lucerne which is near to everything.

The self check in experts not very smooth so that could be improved . Besides it’s ok , location is decent but will have carry luggage up stairs from ground to first floor after which there is a goods lift