Alux Restaurant Bar and Lounge

This is a must-visit restaurant! The views inside the cave are absolutely stunning, and you can even reserve your own private table for an extra special experience. The service was excellent! Our waiter was very attentive and made the evening feel seamless. The food and drinks were phenomenal and totally worth it! I loved every moment here. After your meal, you can explore the cave, which has several great photo opportunities. It’s truly a unique and memorable experience from start to finish.

Alux is a must visit if you are in the Playa del Carmen area. From the atmosphere to the food to the drinks. Everything was perfect. Fabio was our server and he was excellent. He introduced himself and shared the history of not only Alux but the cenote itself. He explained the menu in detail and made it excellent recommendations. We had the tacos Del Alux and the sustainable catch of the day (which was red snapper, delicious) We had multiple drinks, all were delicious as well. The food and service was the best I’ve had and combine that with the atmosphere of being in a cave system…its was amazing.

The setting is quite nice but even though they had air conditioning and fans it was still really hot and humid inside. It was also very smokey. We got there at 7 and the service was excellent. But as the night went on and it got more busy it was REALLY SLOW. We noticed there were only two waiters in our section covering 9 tables! And there were 2 large parties. I also felt like the rushed out appetizer, like I was still eating my appetizer when our main entree came out. Anyways, I got the steak and it was great. It was extremely tender and flavorful. My partner got the catch of the day risotto and it was also very good. I don’t think you can go wrong with the food here, especially with the prices you can expect it to be good. For an appetizer we go the homemade bread that came with two butters, crickets, and salt. I honestly don’t think it was worth it. Nothing special.

We were here earlier this month for a bachelorette dinner in one of the reserved caves. We were served by Fabio and Alexis (they had us laughing a lot, they were great!) and had such a fun time! We all really enjoyed our food and cocktails, and the show that came with the Bananas Foster. We also really enjoyed walking around the caves and seeing the bats!

The atmosphere of this restaurant is totally unique! Descending into a system of caves felt quite magical, although one of my friends has some mobility challenges and I really wished there was at least a handrail on the dozens of stairs. You’re allowed to wander around the restaurant, and it’s astonishing how immense it is—many tunnels and private spaces and cozy corners, all beautifully lit. I passed by a couple in a private grotto getting a private concert from a jazz saxophonist. Watch your head as you explore! The food was fantastic, and I very much enjoyed the tacos with strips of steak. Out group of 5 shared the chocolate mousse and bananas foster and were delighted by both. A few disappointments that reduced my rating on the service: • No paper menus were available. The atmosphere is so high end, having to be on our phones felt tacky and not how we wanted to show up for a night together. • We had a hard time understanding our waiter, and he us. This resulted in a mix-up for one of our orders, and even though that dish was delicious, the manager didn’t offer even a small gesture to make up for the mistake. • The lack of forethought for accessibility. And elevator might be difficult to install, but at least a handrail could be there. (And there are lift devices that can be installed on those. There were some steps throughout the caverns that could easily be made into ramps instead.

What an amazing experience! We think that our waiter may have been new or didn't understand English very well. We wanted to have a relaxing drink then order our oysters to share but they arrived almost immediately and two orders came instead of one. We declined the second one. Alux (Aloosh) is pricey but so worth it. The food was incredible and the restaurant stunning! We even saw a bat fly by.

We had a very nice evening at Alux, in a stunning setting. What’s a pity is that they talk about preserving and protecting the cenote, yet they use cement in a completely wrong color to try and mask the cables. For starters, we had grilled oysters and homemade bread. The bread was tasty, but the oysters were covered in a BBQ sauce that completely overpowered the natural oyster flavor. For mains, we tried the risotto with shrimp, which was good, and the Sterling Silver beef filet, which was tender but lacked flavor in the meat itself. Dessert was the duo chocolaté, unfortunately not very good. Our waiter Favio was excellent throughout the evening. He commercially suggested preparing a tasting of “Mexican water” for us, which turned out to cost around 700 pesos on the bill. We had no problem at all with the bill itself, only with the way it was presented at the end. When the bill came, an arrogant woman insisted on explaining it. She came across as very offensive, without any reason. All in all, it was a lovely and tasty evening with an unpleasant ending. Still, thank you — but please let Favio handle the checkout.

Alux in Playa del Carmen completely blew me away. The food was absolutely amazing — every bite was full of flavor and beautifully presented. The drinks were perfectly balanced and so creative. The service was hands-down the best I’ve ever received; every staff member made us feel genuinely cared for. And the atmosphere? Breathtaking! Dining inside a cave surrounded by soft lights and natural beauty felt like something out of a dream. If you’re in Playa del Carmen, this is a must-visit restaurant. I can’t recommend it enough!

This has been one of our favorite dining experiences ever! It came highly recommended by our resort concierge, and they were certainly right! It is legitimately in a cave, with a view different dining areas, and some private dining areas. The food was outstanding and wasn't outrageously expensive and we even treated ourself to some desert. The drinks were also super good. We definitely plan on going back next time we visit Playa Del Carmen!

We paid almost $200 for a lobster - which is ridiculous. $75 for a New York steak. Make sure that when you order lobster & steak be sure to ask the price because that's how they get you they just tell you market price but don't tell you exactly how much- Not cool that they take advantage of the tourists. Plus it was hot AF inside - I've been to Michelin star restaurants that don't overcharge like that. I'm Very disappointed.

A very cool dining experience! The restaurant is situated inside the cave. A bat flew right by me as I was heading to my table. There's also pockets within the cave you can explore during dinner. The restaurant is big! Service was great and attentive. They have some table side dessert and drink options. Those are always fun. The food was good, nothing out of the world but I enjoyed it. Decently priced compared to Canada/USA, but on the higher side in Mexico. Easy to retrieve a taxi on the way out as the restaurant isn't really close to any resorts or hotels.

January 28/2015: Dinner with the Fifth Wheel Traveler's! This is the 2nd most unique restaurant where I've ever had a meal! The restaurants & ambiance was incredibly unique so it's worth viewing the pics. The service was slow. Our server "Carla" was very pleasant & explained everything well but the service was slow nonetheless. My dinner mates complained about food that wasn't hot. This was not a cheap meal, ($3,142.00P/$220.00) Cdn for a couple! Our appetizer was the homemade bread basket ($150P/$10.00Cdn) which included a couple of different butters as well as dried crickets & course salt. Crickets didn't have much taste to them & the butters were bland. The other appetizers were the Cauliflower Variety ($420P/$30.00Cdn) & the Beet Salad ($420P/$30.00Cdn) both were good but not fantastic as they again lacked flavour to me. My main was the Alux house burger ($590P). This was delicious. It was a good size burger with bacon, fried, breaded Brie cheese, caramelized onions & coffee mayo. Superb burger. A super interesting restaurant but I would not do-over as the menu lacked variety & I found the appetizers were the weak link of the meal.

Decided to check out Alux with some friends this past week. I had been there once with my partner nearly a decade ago and remembered it being pricey but pretty. Aesthetically the restaurant is beautiful. It's a unique cave dining experience not to be missed. However I found service could be improved. As a tourist, there were very few English speaking servers which made it a little more challenging to communicate (but definitely doable). They were very aggressive on upsells and ordering more. It felt very sales pitchy and not like you had the freedom to just order what you wanted. Every time we would ask for something it would be prompted with and this? Or this? And this? All the food was quite tasty - the tacos, deer, risotto, octopus - 0 complaints on the food and presentation. But by the time we had finished our meals we were too full for dessert. The server explained every single dessert (without us asking) and then said we should get two desserts. When we said we were too full he actually made us feel bad for not ordering any and having wasted his time for explaining them all. Again...it was just too much. Overall we had some good food and got some cute pics but the service good use some refinement.

ONLY REASON for the 4 stars is that we All ordered Filets: ALL 3. Were Super tough to cut & Chew. Great flavor plating was a ~True Work of Art~ and all that was on the plate was tasty as well! Our Cocktails were Most Definitely a Mixologist's Gourmet Concoction from the Skinny Margarita to the Carijiilo!! The Ambience ~TOO DIE FOR~ DEFLY make it one of your stops. You WILL REGRET IT IF YOU DO NOT TAKE THE TIME!!! And take friends with you!!!

Do not Go unless you're ready to pay $180 for a lobster / yes just the Lobster!! A la Carte - & they said that was the small one - waiters should inform guests it can range $100-$200 - that's crazy.

Overall good experience. This is a one and done place. Go for the ambiance and cool experience to eat inside of a cenotes. The food was better than expected. We had the sea bass risotto and it was really good. Service was good they are very nice and accommodating. But say over priced!!! $180 for 2 apps.... 2 drinks and 1 entree.

We had a party of 40 for a wedding so we had to prepay for the order. Then we get here we had to ask for bread when the other side of our table got some it took a while getting a glass of ice took a while. Now we ordered the tomahawk bone in steak ( don't bother it's not worth it ) the steak didn't have flavor and it was cold then the fries we got were cold and hard. Then the deserts was wrong they didn't bring the table side fire for the dessert. As far as other people in our group there orders were wrong some over cooked. Just save your money and go to a better steak house or McDonald's they get the stars for the room and building and environment. The food is not worth it. The service is subpar also save your money

This local delight is worth the price! Erick did an excellent job making sure we had a wonderful experience and encouraged us to explore the caves. The ambience is a rewarding adventure for those willing to leave the table. Our surf and turf dinner exceeded expectations with some fantastic sides and excellent steak. The best, however, was the unexpected joy of dessert. This goat cheese mouse delight was paired with a flaming vodka sauce and covered in a dark chocolate shell. My husband and I prefer less sweet chocolate and this perfectly fit the bill. Highly recommend this once in a lifetime experience!

This place is the worst! They confirmed reservation and we showed up to find them closed. No call or nothing. We were traveling from US and was anticipating a very pleasant evening/romantic evening and to not have any notification or anything we were very surprised and upset. Hope they don't do this to everyone.

A once-in-a-lifetime experience! I took my wife here tonight for dinner and it was one of the best, most unique and romantic dining experiences we've ever had. The outside of the Alux is classy but unassuming. However, once you enter the courtyard area it feels like you are entering another world. Once down the steps and into the reception area you are mesmerized by the ambiance and vibe. Earlier on the day I was contacted by one of the staff members who offered special secluded private seating for a reasonable additional fee. It was WELL WORTH the investment. We sat in what was called Boveda Secreto and my wife was greeted with rose petals all across the cavern floor. It set the tone for an amazingly romantic night. Our server, Karla, was an absolute sweetheart. She provided A+ service including providing us with a terrific wine pairing for our meal. She even helped my wife walk in her high heels from the bathroom back to our table since the ground there is a little uneven at spots (it is a cave after all). Last but certainly not least--the food and drinks were AMAZING. We had the fresh oysters for the appetizer which was tasty and including superb accenting sauces and flavor. The cocktails were equally amazing and were uniquely flavorful and refreshing. The main course for us was the coconut sauce salmon and the fresh catch of the day (sea bass). Both were incredibly flavorful and beautifully prepared. We have had the benefit of dining and many prestigious and terrific restaurants across the world (Paris, Tokyo, Montreal, etc.) and would rate our experience at Alux as a TOP 5 dining experience in our 30 year history together.

One of the coolest restaurants I've ever been to! It was my grandpa's 80th birthday so we decided to surprise him here. First, you walk down this staircase into the underground cave. You walk through the path and see these little alcoves where individual tables are set up! We get to our area and it's this larger space in the cave with a whole table set up for the 20 of us. It took awhile to take our order naturally. Since I can only find this drink in Mexico, I had to order a Fresca. We started with bread and butter for the table. There were two butters served with the bread. One a lime butter I believe and the other with crickets on top. I wasn't daring enough to try the crickets but thought it was cool to offer since it's traditional for the cuisine. For the meal, I ordered the catch of the day which was a sea bass over their Parmesan garlic risotto. It was so delicious!! A couple people ordered desserts which were all made table-side with fire. The whole experience was super entertaining while still being delicious! Definitely a great place to come for a special occasion!

Went here last month with a group of 6 girls to celebrate a birthday! The service was great, while we were waiting for our table we were offered a tasty drink in a cute glass shaped like a bird, once our table was ready we had a private table away which was nice since girls can be loud. Our waitress was great, very attentive and gave great recommendations from the menu. The drinks were tasty and the food was incredible! It was amazing to be able to eat a nice dinner in a cenote on vacation after touring cenotes in the area. It was a great dinner to have at the end of our vacation! Thank you!

Had a great experience here for Valentine's Day weekend. We tried multiple appetizers and main courses and LOVED it all. Would definitely recommend to anyone visiting!

Food 5/5: The food was pretty solid - we ordered the passionfruit & pineapple aguachilles as an appetizer and it did not disappoint. The flavors were amazing. For entree we both ordered the coconut sauce salmon which was also cooked perfectly and great flavors. For dessert we ordered the carribean paradise which was great as well, but could have gone without it. For ice cream, it was not as cold as we would have liked but it was still good. Service 5/5: The host & our server were great! This was our first time at Alux and they were kind and offered great recommendations to us without being overly pushy. The waiter even gave us complimentary champagne since we were celebrating our anniversary! Atmosphere 4.5/5: Eating inside a cave is definitely a cool experience and doesn't happen too often (at least for us). But it is very hot inside (we came in july) even with fans it was very humid. After dinner we got to walk around the rest of the cave and explore, which was pretty cool! We got to see a few bats fly right pass us, so if you are afraid of bats i don't recommend walking around after dinner

Main takeaway - once in a lifetime venue, but be prepared to spend way more than you would want for mediocre food (unless you stick to appetizers) 5/5 Venue - Truly one of a kind where you're able to eat inside a cave. Granted in the summer the weather is a bit hot (they have fans and some AC but it's still hotter than expected). The decor and layout is truly magical. 3/5 Food - we had 3 appetizers, the pulpo, bone marrow, and the bread. The appetizers were fantastic! The pulpo was cooked perfectly and the chorizo mole kept us wanting more. The bone marrow was decadent and went perfectly with the bread. The butter/spread that came with the additional bread we ordered was fragrant and delicious. Unfortunately the entrees were very lacking. We got the pork belly, bass, and shredded deer. The pork belly was done well but the deer was flavorless and the bass was over cooked and tasted like cod. Had we known this would've been the case we would've just stuck with appetizers to share for everyone. 1/5 Price - Its like $30 USD for a cocktail and $5 per bottle of water. The prices are extremely high for food compared to everything else in the area. It's possible that the venue can justify the price but man... just felt like drinks should not be almost as expensive as the entree.

The setting is unreal, from the moment you walk down the stairs it feels magical. It is pricy but the atmosphere makes it all worthwhile. Cocktails were excellent, food was great, service impeccable. Shoutout to Alexis with the deepest voice you will ever hear, his baritone echoed in through the cave.

Came here for my bfs birthday. It was great. Only that there is no service (for phones) they have wifi but it took too long to work with our phone so we used the restaurants tablet to view the menu. I got the octopus, it was delicious. My bf got the steak it was also great! We got complimentary champagne for his bday along with a plate saying feliz cumpleaños! So cute they sang to him too. The restaurant is huge. Though they sat us towards the front. The back tables are way cuter , not sure if you can request to sit there but it's way cuter ! You can walk the restaurant to view the rest of the cave. I wore heels despite other reviews I saw to not wear them. And also our table was next to a fan so we were not sweaty. It was a nice experience. It is not so upscale looking I'd say. It's just cool for the experience. We loved the food and drinks and service was excellent!

With the poor customer service, we did not enjoy our experience. Alux markets itself as a bar and lounge, but that's misleading. In reality, it's just a restaurant--and one that enforces a mandatory minimum food spend.

Highly recommend... it's an experience. Drinks, food and atmosphere were outstanding! Service was impeccable

A meal in a underground cave, fantastic! I love the decoration, the food was great and the service by Karla was fantastic, besides that she's super nice she explained us everything about the "Aluxes" very interesting stories.

It's an okay experience and definitely not a place you want to visit more than once. Beef filet -2 stars, cold mashed potatoes, small dots of odd sauce, disappointing presentation. Bone marrow - had whole grasshoppers in it. - 0 stars Lobster risotto - 4 stars Ceviche- 4 stars Salmon - 4 stars Sea-bass with risotto, it is pure Parmesan cheese - 0 stars Alux Burger - 4.5 stars Cocktails - 5 stars They forgot one of the appetizers and all of our entrees, so we were there for 3.5 hours! By the time we finally got our check, we couldn't wait to leave the stuffy cave.

Surf and turf was just grilled filet and lobster on a wood cutting board with carrots. Not seasoned by the chef but with drawn butter and wine sauce on the side . Service was fair , price was high , ambiance is amazing .

The service was good and the cave was very cool. It's a fun location but the food is not good. Our New York steak had about 4 good bites and the rest was fat and grisly. The venison was ok but not great.

I loved it here , they treated me and my girl very well. It was her birthday and they brought out a small cake with a candle and they sung happy birthday to her . Very nice place and people . The food was excellent and the service great . It an amazing place with awesome views and great for pictures . Definitely a place to take your wife, girlfriend and for special occasions. If you're in playa del Carmen , it's a must place to visit . Also awesome drinks !

Let me start off by saying 5 years ago we were there for our engagement dinner and it was truly magical! I wish they could have kept that experience alive BUT this place has become a tourist nightmare! I think we should have realized this as we were able to make reservations the same day (5 yrs ago we made reservations 3 months in advance). When we were checking in the hostess let us know it is a $55 person minimum- which is laughable! The cocktails are $25 a piece, wine is only sold by the bottle and the cheapest bottle was $100. The menu has become very limited for both food and wine but extremely over priced! As for the service, our waiter was pleasant but over sold us on the food. He looked at us like we were crazy for sharing a Caesar which had maybe 6 pieces of lettuce for $25. Then the steaks came out and they were huge which we could have split. I will say the ribeye did have great flavor. We were there for our friends 1 year anniversary and they didn't even acknowledge the occasion until they wanted to sell them a $30 dollar box for an empty bottle of wine! They didn't want to split our bill up for us but did in the end when argued. For the tip, they ask you how the service was? Your choices are Excellent (20%) or very good (15%) but they don't tell you that so be aware if you don't look closely at the bill! I will say the atmosphere is cool! It's hot down there so dress accordingly. However, I will never go back I wouldn't waste my money ($400) for a very disappointing evening. You can get at least 3 delicious meals in playa for that price!

This is a pretty cool place. Aside from the fact that it is in ages old cave and has a lot to look the vibe was cool. We made an online reservation and we're promptly seated. We went on a Friday night which was surprisingly empty. We stated with the beet salad which came out promptly and the homemade bread. The bread came with compound butter one with lemon butter and the other an achiote butter with crickets on it. The bread seemed a bit on the stale side despite its being grilled. The salad was good had a vinaigrette dressing bright and fresh tasting. For entrees we decided on the pork belly , and the risotto with lobster tail. The pork belly had a very large fat back on it but came out artfully decorated. The risotto was very good and flavored well. The lobster tail was definitely the smallest lobster in the ocean. The flavor was good none the less. We didn't end up having dessert since we had other desserts in mind. We did have two cocktails including a Barbados coconut cocktail and also a very berry cocktail. Both cocktails were sweet without a heavy alcohol presence. All in all it is a destination for the ambiance. There is not air conditioning in parts of the cave , you may see bats, it's musty appearing in certain parts. The scenery is more cool than the restaurant is. I wanted to like the entire experience but it was rather sleepy. Some of the competitors put on a show with dinner to make it cool. It was a done and dash sort of place. 227.00 usd all in with gratuity. Would recommend you go because when have you ever eaten in a cave before?

Again a beautiful experience. Service was phenomenal and the staff was so friendly and helped explain all our questions. The atmosphere was stunning. Our 3rd time and can't wait to come back.

I have eaten some spectacular meals that were memorable. Alux Restaurant in Playa Del Carmen is in a real cave and the experience is surreal the minute you descend the steps of the cave deeper into this magical space. Dinner in a cave, with or without ghosts that allegedly roam this stunning underground joint? Absolutely. The restaurant, bar, lounge area, decor, light fixtures, lighting - ambiance with an A+. Excellent tortilla soup, chicken with goat cheese and spices, beef and shrimp dishes, all were very good but the winner was the cave. This is pricey but worth the experience just roaming around the caverns either before or after your meal. There is a lot to see at this creative joint. If you have to be a cave dweller this is the cave to dwell in. For a memorable experience, get ye to the Alux Cave Restaurant.

I'll go to Alux every time I visit Playa del Carmen. I have had an anniversary dinner there and I have also celebrated my birthday there (table for 12). The food is amazing and the service is top notch. It's in a cenote and the ambiance is really nice. After dinner you can take a self guided tour of the cave.

This is a 5+ star restaurant if it were based solely on atmosphere, ambience, and interior design. There is no restaurant in the world like it. This is a real cave with bats, cool seating and mood lighting. Stunning! As for the food. It was a 1.5 stars at best and I'm being gracious. We had a party of 18 and no one was very happy with their cuisine. The steaks are average by US standards. Think Outback Steakhouse. They are way over priced. $87 for a ribeye. A staggering $175 for a tomahawk. I had a warm, mushy caesar salad. Not good. Be careful with the drinks. I inadvertently ordered a $100 smoked old fashioned. I've had better for $12. The food came out inconsistently with some people getting their entrées before others got their appetizers. Unfortunately, this is typical of Mexican restaurants. The servers were polite and attentive. What made the experience worthwhile was that we were in an actual cave. You must take the tour after your meal. Very cool. The cave is huge. Be ready to swat away bats!

Second time here. It's an experience. - very humid inside - super hot inside, even with a/c - drinks were good; they ran out of red bull and had to go find them (took 20 minutes) - pork belly was a bit dry, but the mole was excellent - caesar salad was delicious - there was a private room $130 USD booking fee - worth it for the music and privacy - need more fans inside or you will get scorched! Overall, you get to eat in a cave. It's hot, humid, and one heck of an experience.

Best dining experience in our overall 6 visits to cancun. The restaurant is nestled underground in an old bat cave. The food was AMAZING, great quality, beautiful presentation, and delicious. The drinks were also spectacular, i suggest the Rib eye plate with the 7 aromas or the passion fruit margarita. The restaurant itself is very cool, like a cave diving experience with dinner lol. I suggest getting there early so you can order your drinks and explore the cave before appetizers arrive. Service was great, everyone was very friendly and super attentive down to presenting the food and drinks around the table as they were being served. I highly suggest this restaurant for any one looking for a special dinner. Bring your wallet because i would consider this fine dining and a bit on the pricier side however very well worth it. Cheers!

Let's eat inside a cave....yes, yes lettuce do it! So yes the bill was a little pricy but the food was amazing. We started with the oysters both raw and baked and they were on fire! The cooked ones come still cooking so serve on your plate and enjoy at your pace or they will keep cooking. Drinkies too of course! The passion fruit one was extra yummy but you know I stole drinks of everyone else's drink and they all rocked. Dinner was hard to pick but we shared the cowboy and something from the appetizer menu I believe it was similar to a poke bowl sorry I forgot the names however they still have a limited menu as they are still reeling from COVID and trying to rebuild again. Don't make up your mind till you get there. There were no complaints and empty plates throughout the table. Did we dessert you ask....please as if you don't know me. YES we desserted and they brought the girl out a little cake love for her birthday along with the lovely dessert she ordered. The banana flambé creation was amazing! I loved it and my husbands smoky dessert that made quite an entrance. Do this for the experience and memories also if you are driving in the town look for the amazing murals so beautiful wish I would have taken more pictures.

Admittedly so the food was good and our waitress was a sweetheart as well as responsive. If it wasn't for the food and our waitress I would give this place a lower score. We waited for 40 MINUTES for our reservation which we were 10 minutes early. Terrible! To be fair the reception folks were not nasty or mean but come one a 40 minute wait is ridiculous. The venue is good in the cave and pet bat flying all around but the long wait just set the tone for the whole night. We didn't finish our rushed meal well after closing. Price is not worth it at all while food and service were ok.

Definitivamente excelente servicio. Luis nuestro mesero siempre atento al igual que el resto del personal. La comida deliciosa al igual que las bebidas y el postres. La experiencia de estar comiendo dentro de una cueva nunca se tiene y la idea es genial. Me hubiera gustado tener otro tipo de música pero eso fue lo de menos. Gracias a nuestros meseros por cantarle en su cumpleaños a mi hija y hacer su día más especial.

We had a SUPERB experience at Axul. Nicholas and Roberto were fantastic and an integral part of our experience. The food was excellent, the service was impeccable and the location exquisite. We ordered: coconut salmon (Salmon, grilled asparagus, mashed potatoes and dill, popcorn asparagus, coconut and lemongrass sauce) Catch of the day from the region (we had sea bass accompanied by garlic and parmesan cream, poblano pepper puree and crispy potato) Cauliflower plate (Roasted cauliflower, cauliflower popcorn, pickled cauliflower, cauliflower cream, sikil pak and totomoxtle ash) Smoked beet salad (Mix of caramelized beets, creamy goat cheese, epazote vinaigrette, textures of bread and meteor cherry tomato) Highly recommend checking out this unique restaurant.

The quality of food was horrible. I ate lobster, which was very hard and no taste my lobster was served cold! My husband had the steak and the steak was hard and chewy very poor quality of meat. My son had the hamburger and it was the worst hamburger he ever ate. The service was very poor. They do not attend to you as they should. ALUX Restaurant was very humid, muggy and hot with mosquitoes and flying bats, they have no working air condition which was the worst experience! being in the cave, with no air condition ! They should have the place with working air conditioning as it was very uncomfortable to eat ! Air condition does not work as it should be as it's an expensive restaurant. The food is very expensive not worth the money I promise you.

The worst "fine dining" experience we've ever had. We booked a reservation here after hearing about the experience of dining in a 10,000 year old cavern. It's not in a nice area of town and there's no designated parking so beware if your car gets broken into. Better to Uber if you still plan on going after this review. Upon walking in, you're greeted by a man in costume who forces you to take a picture with him in front of the restaurant sign. He then proceeds to bother you about a tip for a picture you didn't want. Red flag #1 We're seated and given the menu. Our server insists we go to the wine cellar even though we tell him twice that we would like cocktails with our dinner. He suggests we go to the wine cellar just to take a picture so we oblige. Upon entering the wine cellar, he proceeds to point to 5 different bottles of overpriced wine to sell us as we tell him again, we'd like to opt for cocktails. Red flag #2 We order our food (Brie and fig match, ravioli, and lamb and scallops). They bring us both a complimentary appetiser which is some sort of chicken wonton concoction with jam. It comes out cold and tastes like frozen food but worse. It was inedible. They also bring out our Brie and fig at the same time. This is a fried Brie dish which also comes out cold (???) and has no flavor whatsoever (Red flag #3). We each took a bite and let the server take it away. At this point, we both agree that the meal is a lost cause so we ask the server if we can cancel the main course and get the check, so that we can eat dinner elsewhere. He brings out the check and of course, charges us for the main courses that never even came out. We ask to speak to the manager and things go downhill from there. We kindly asked for him to take the main courses off the bill since we never received them and he started arguing with us asking if the server should pay for it or who was responsible. I understand this is Mexico so the customer service might be different, but to pay $100+ USD for a meal we didn't even get to eat is pretty ridiculous. He asked us why we didn't say anything earlier, but we told our server to cancel the meal as soon as we took a bite of the appetiser. He refused to do anything to make the situation better and just left us dumbfounded. All in all, terrible food and terrible service. He eventually brought out our main dish but we were too scared to eat it in case they spit in our food, or worse. We paid the overpriced bill and left, and satisfied our bellies with some $1 street tacos in town. Would NEVER recommend this place to anyone.

Place is awesome to go for a drink. In a cave, the food is nasty. You will get diarrhea from there like I did. To go for a drink, in a cave is totally worth it. Do not eat the food it took us 3 hrs to get an appetizer so you can imagine how long the food took, and it came out cold. You ask a waiter for a spoon they bring u a fork...

Excellent - from beginning to end! So happy we decided to go here for dinner. We didn't have a reservation but they were able to seat us. As soon as you walk in, you are in a cave with live bats. Our server was great. We checked out the wine cave - very cool. The food was a 4.5/5. Presentation was excellent. I ordered the fish and it was perfectly cooked. It just melted in your mouth and the flavors of the sauce and texture of the fried onion complemented the fish nicely. Yum. I would order this again! My date ordered the filet. Again, presentation was excellent. The reason for the deduction in stars was the meat was a bit on the salty side. Other than that, our meal was delicious with excellent service. We paired our meals with a bottle of wine, celebrated a birthday, and the total was about $100per person. Wonderful experience. Highly recommend especially if you're celebrating a special occasion.

I was there for the very first time during the last week of June. I was extremely impressed and in awe! A restaurant in a cave!!! The staff was very nice and welcoming. We were a large party and they did their best to seat us all together for my bestie's 50th birthday! The wine cellar is a lovely addition and there is a great selection of wines from all over the world. Even if you don't love wine you should check it out! While we were there there was a blackout on the whole side of the block. What could have been a disaster ended up being a fun experience...cena en la oscuridad (dinner in the dark if you will). Since the stoves are gas, they were still able to whip up a delicious culinary experience for us and improvised lights with candles, etc. The food was phenomenal!!! I don't remember the name of the beet salad I had so I am calling it beet salad extraordinaire! One of the best beet salads I have ever had! The whipped goat cheese is exquisite. What we also appreciated was that the manager worked out a discount on the meal for us given our large party size, the darkness, and the heat. All-around great experience and I would love to go back when the lights are on!

Wow what a place!!! The atmosphere and ambience is amazing! The cave is something you would expect to see in the movies. Which is why it got 3 stars. NOw for the food and service which was less than impressive. Waiter didn't know the menu nor how much anything cost that was market priced. The restaurant also didn't have some basic items that were in the menu and we were at the first dinner service so we know they didn't just sell out. All in all I would advise to skip it food was not memorable in anyway.

Dinner in a cave sounded fun but this restaurant was beyond a cave! It's beautiful...beyond my expectations. It truly feels magical having dinner in alux and to make it better, the food is delicious along with their service. Can't wait to return!

We went with a family of 5 for dinner reservation. One of our family members uses a wheelchair but is able to walk with assistance for short distances. When we arrived at the entrance we were advised that they didnt have a ramp and it required about 30 steps down to the table area. They were courteous and helpful and even offered to help us carry the wheelchair down. The steps are not tiny or steep steps but rather elongated short steps. The bathrooms were a bit tiny and very dark for someone with a disability. We went in December so the weather wasnt extremely hot but they still had the AC and fans blasting but they did offer to turn the fans away from our table. The service was extremely good; drinks took a bit longer than expected but the food came out pretty fast. Unfortunately, the food wasnt as good as we expected. The NY steak was chewy, the octopus was tough to eat thru and the salmon and the bread were the only dishes that were the highlights. We received a complimentary champagne glass for celebrating a birthday but unfortunately the birthday person does not drink and it came out well after we paid our bill so it was left behind and they never came to sing happy birthday either. I would recommend this place for drinks and appetizers only at the bar; skip any main dishes and overpriced desserts.

This place is amazing! It's super high end and inside of a cave. It's such a cool experience. It doesn't look like much on the outside but is actually one of the Michelin guide restaurants recommended. Disclaimer: This is definitely on the pricey side (depending on what you get but for Mexico it is). They had a wine cellar inside as well where you get to chose your wine. (Maybe I like us ask for the price of the bottle). This place had by far some of the best customer service i have ever experienced. They even decantered our red wine table side. We ordered the bone marrow which was Incredible, never had better. Our entrees were customized which was so cool. We ended up choosing a surf and turf, it was absolutely amazing. Absolutely recommend this restaurant if you want an incredible experience! You get to walk the cave after your dinner and it's pretty big (and humid). Side note: it is Mexico so be mindful coming out as the locals are aware that this is a pricey place to make sure police doesn't stop you for their own cut.

Beautiful Restaurant! This place is so aesthetically pleasing! You won't be disappointed! The salmon, oysters, and lobster tails was soooo good! If you're looking for a beautiful place this is it. The food was hot & fresh!

If you have food allergies STAY AWAY!! Long story short, 1 person in our group of 13 ordered the caesar salad and after one bite immediately started having a reaction and had to leave to seek medical attention. The restaurant responded HORRIBLY! We didn't even get and apology, let alone the salad comped. We were charged for drinks that never made it to the table and $30 USD per bottle of water. (The entire menu is overpriced). The restaurant and staff were informed multiple times about various dietary restrictions in our group, but did nothing but point fingers and act defensively after their mistake. The menu does not list any nuts as an ingredient in the salad, but the chef admitted to there being nuts in the dressing. The manager blamed my sister-in-law for not asking specifically if her salad contained nuts before she ate it. This place was a HUGE disappointment! I would not recommend to anyone. I wish I read the lower rated reviews before we went here. How is this place still in business??