Kiley B.
Google
Do not waste your money. This is NOT a spa experience. It is dirty, overcrowded, loud, and overpriced. If you are looking for a quiet, relaxing, or intimate environment, go somewhere else. There needs to be limits on entry and whatever their limit is now, it’s too much. I booked a couples massage, paid $500, got to the locker room after walking through a crowd past the front desk and instantly wished I hadn’t paid because if I had seen the crowds past the wall at the front desk, I would have not gone in. They do not give refunds. I got to the locker rooms, there’s crowds of girls and women everywhere, sitting on benches talking and yelling loudly, trash everywhere, hair clumps. I stood there frozen waiting to open up my locker and this crowd of girls wouldn’t move. I just got so overwhelmed cause this wasn’t the experience I was expecting when booking in advance to come here. We didn’t end up staying, we decided this was not worth the money. $500 for this was insanely irresponsible and I regret walking in there. If you’re fine with crowds and sharing space like that with people then maybe it’s fine for you but I didn’t expect this from somewhere that calls themselves a spa. There was no relaxation, just chaos right past front desk. We told the front desk we were leaving 10 minutes after checking in and said it wasn’t what we expected, and they asked “what did you expect?” and I said i don’t know there’s just way too many people, then they said don’t do refunds and I said it was fine and I just wanted to leave and they said sorry. It felt more like a kids waterpark than a calm relaxing spa experience. I’ve never been to a spa before or had a massage but I wasn’t expecting this. I’d say this place would be better with more staff to maintain rules, quietness, and cleaning and lower the limit of people allowed in at a time, that’s the only way I could see this place become worth the high price.