Am Pavillon

I booked them via booking.com for my dad and it clearly mentioned “No Prepayment Needed” and free Cancellation until a week before the travel. Few days after the booking, the hotel charged my credit card and would not respond to any messages or calls even via Booking.com customer service. Took me weeks of following up to get my refund from booking.com while the hotel did not respond to any direct or indirect (via booking.com customer service) communication. I ended up canceling it before the free cancellation deadline. No way I’m gonna entertain such fishy/scammy behavior. EDIT: It was my own mistake for not checking reviews first. It is clear in the reviews and from their replies that they’re unprofessional, rude and scammy. EDIT 2: On top of being unprofessional, they’re racist in their response while never denying the wrongdoing. Anyone booking the place please go through their responses on slightest of criticism.

Not good with communication. Unsure if I’ve just received text after leaving review on booking dot com. I didn’t receive any details off accommodation to input into Bern app to get transportation card. I didn’t mind paying but visitor pass should be free if you stay. I’m just leaving review here as I just received message to my phone after I left booking dot com review. . I wasn’t being rude I was being honest. Nice place, good location and easy check in

Very happy with our stay here. The bathrooms are shared, but we never really had to wait to use the bathroom on our floor. Our room faced the train tracks, so there was some noise in the early hours of the morning. That was expected based on the location. But overall, a wonderful stay for a great price!

We stayed there for 3 nights during the climbing world championships. Great service as a modern kitchen and breakfast cereals plus milk and orange juice and coffee/machine is provided. Also the dining room and living rooms in the entry floor are cosy. The location is perfect, you cross the railway station and are in the center of Bern. And the rooms are nicely furnished with a most comfortable bed. Oh, and sharing a bathroom works well, there are just 3 rooms to the floor. In a nutshell - great value for the money.

We stayed at Am Pavillion in September for two weeks while visiting family. We loved our stay here. The house is brilliantly located near the main train station and the centre of beautiful Bern. The rooms are simple but comfortable. The coffee from the coffee machine in the communal kitchen was the best we had in Switzerland! We loved being able to have the use of the kitchen for breakfasts and evening snacks. The garden was a lovely place to drink coffee (fresh figs!) Stefan was so friendly and accommodating. He very kindly let us wash clothes and was always ready for a chat. Thanks so much Stefan and Am Pavillion for a great stay. We are already planning to come back.

Great location and a fairly quiet neighbourhood, which is remarkable given that it is next to the main station. Rooms are very clean and I liked the style of the rooms. Rather minimalist and rational. Perfect place for a short stay in Bern.

Decent size, clean rooms. Not good for a warm night as you chose between no air in the room OR open window with loud train tracks just outside. No showers after 9:30 pm. Incredibly rude management. Threatening “consequences” when I shared a truthful review and tried to fraudulently charge my credit card again. Convenient location to catch a train but that is the only plus.

Great communication by host. |Easy check in. |Good Wi-Fi. ||Comfortable room. Shared showers but only for 3 rooms per floor. ||Nice kitchen. Nice garden. Quiet. ||Close and convenient to train station. Good location. ||Coffee machine did not work.