John B.
Yelp
I am not one who writes reviews. Tonight, I'm motivated.
Went to AMA and got to admit, I didn't have a good experience. Success in life is a straightforward proposition. Give your client/ guest a good experience and they'll come back. Been there twice. First time was an awesome experience, so I went back. Tonight was a bit different, and I won't be going back.
TLDR: Was insulted by the wait staff and then got my entrée ice cold.
The wait staff ... the wait staff could use "charm school". Never tell your guest that you are to "sophisticated of an establishment" to offer them a cocktail that is not on the menu. You have the ingredients. Make the drink. Charge double if it offends you! Sorry, I like Lime in the Coconut and when I saw the table next to me enjoying theirs in that cool Tiki Glass, I wanted one too! You have $6 canned beer including Coor's light so I'm not sure where you draw the line regarding sophistication. A simple "we don't have that; it came from the bar up the stairs" would have sufficed.
Serve your food hot ... you served your most expensive entrée ice cold. I got the "spiel" on how great the filet is. OK, I appreciate a good cut of beef, let's have it! When I finally got it, it was ice cold. Beef, greens, and mashed potatoes...not lukewarm, cold. No guest wants to tell you that their food is cold, then no guest wants to tell you it's cold after you take it away and bring it out cold again.
Treat your customers like they are paying you for the service and give them food that's hot!