AMADEUS River Cruises

Our recent river cruise was a mixed bag. Let me start by saying while we have done many cruises, this was our first river cruise. As such, we have nothing to compare it to. It was on the Provence and from Lyon to Lyon. The cruise director did a fantastic job keeping everything running. Our ports of call were wonderful and as advertised. Excursions were very good. The registration staff were pleasant and always very helpful. General staffing was an huge issue with new faces everyday. Most very recent hires with very limited knowledge of the ship. The dining experience fell very short. Evening dinner service was chaotic, slow and very unorganized. The wait staff was very apologetic but it always seemed the kitchen was backed up. Most nights took over 2 1/2 hours (and was the only place to eat in the evenings). The food was good but basic restaurant style food. We had clothes come up missing when sent to the laundry. We also had issues getting a copy of our final invoice to review. It was never delivered the last night and wasn’t available the morning we checked out. We had a cabin credit that was never applied. There was a consultant on board the first part of the trip so I think they know and are trying to improve. Most of the guest we talked with were “one and done” for Amadeus.

We took our first river cruise from Budapest to Passau. The staff and service on the ship were exceptional, the excursions were well planned and the ship is only 2 years old so it was very clean and modern. With only 143 passengers we never felt rushed or overcrowded. Highly recommended.

We were on Amadeus Star 6/10-17 Basel to Amsterdam Ship is fine Cruise Director Jacqui and Deb’s Great Meal portions were of that for a 3 year old Very small portions almost like rationing Dining Manager always rushed us during dessert and coffee Not Good Will not go on Amadeus again Tri AMA or VIVA River cruises deep six Amadeus for sure

Sailed on the Amadeus Cara back in March 2024. The ship, staff, cabins , food were wonderful and what a value. Planning on another cruise next year.

We've sailed with Amadeus multiple times and have always experienced 5-strar treatment. Great value, immaculate vessels, exceptional crew and delicious food and wines! Highly recommend Luftner/Amadeus!

This was the best value, most relaxing vacation experience I have ever had. The crew and staff were fantastic. You really must try them.

What a lovely product. The cabins, food and service are in my opinion better than their competitors.

Fantastic. Value,food.everything