Dulce P.
Google
I had a very frustrating experience with Mazing Thailand that left me disappointed and upset. I placed an order through DoorDash, and after a long delay, I contacted the restaurant directly to ask what was going on. I was told my food was already prepared and that I was simply waiting for a dasher. After waiting about 40–50 minutes with no driver, I contacted DoorDash to see about canceling the order, but they only offered a $6 refund, which was not reasonable given the delay.
I then called the restaurant back and explained the situation. I asked if I could come pick up the food myself and even offered to leave $5–$10 as a tip, just to avoid wasting the food and end the situation. I was explicitly told over the phone that this would be perfectly fine since the food was already made.
However, when I arrived at the restaurant, a woman who appeared to be the manager told me I would need to pay for the food again. When I asked why this wasn’t explained to me over the phone—especially since I had just driven there and wasted gas—I was told “sorry, it’s not my fault,” which felt dismissive and unprofessional given the circumstances.
To make matters worse, she told me the total would be $26, which was more than the DoorDash price, and when I said I would only be willing to pay if the food was freshly made (since I wasn’t paying again for cold food), I was told the kitchen was already closed. At that point, I decided to leave without paying.
Overall, the experience felt disorganized, misleading, and poorly handled. Clear communication and basic customer service could have prevented this entire situation. Instead, I left hungry, frustrated, and feeling like my time and money were not respected. I hope management seriously reconsiders how situations like this are handled in the future.