Amber Hotel

he location was perfect for getting around the city. It’s close to the metro and a few nice cafes

Absolutely perfect customer service from all the staff of this hotel. We traveled extensively in the Caucasus region and this hotel was literally the only place where we were truly welcomed. Everybody was super polite, the manager was extremely professional. Just because we came with a baby , we got upgraded to their suite, while we have only booked a standard double room. Restaurant was conveniently located underneath the hotel. Food was great. Breakfast was delicious and the variety was huge, so there was something for everyone. This hotel will be the reason for me to visit Baku again. I really started appreciating when people are polite after my Caucasus trip... there were so few places I visited and the staff were polite! I think the highlight of my stay at Amber hotel were the amazing views from our suite - our large balcony had a breathtaking views of Flame Towers and the city. The hygiene in our room was top notch - to be honest, I haven't ever seen so clean hotel room before. Keep up the good job!!!!

Worst experience cigarette smell all over the hotel and inside the room. Dirty linens,our check-in time was 2pm we went at 3pm and the room was not ready,we were made to wait 45 mins. Moreover during our 5 days stay we had to call the reception for every small thing like water bottle,soap,towel, empty glass,etc. There was no liquid soap in the bathroom for hand wash(have filmed the video but not able to upload in the review). The mattress with cigarette burns was also not changed during our 5 days stay even after multiple requests (photo uploaded in the review).

Located a 10-min drive away from the Old Town area. Rooms were not maintained well - we had curtains which were falling off from one side, a shower-head which didn't work, a loo pipe which was leaking. We reached late at night (around 10pm) and so looking for another hotel at that time wasn't an option. We'd booked a "Double or Twin Room" which was a decent sized room. The bed was twin-beds put together as a double bed - with the mattresses of different heights, so couldn't really be used as a double bed. The hotel had only 1 staff member when we checked-in - and he wasn't trained or equipped to assist us with anything other than check-in. The staff in the morning was more helpful, but we were checking-out then in anycase. Also faced an odd experience when we entered our room after a walkabout in the morning to find our room door open & two men in our room. They explained that they were doing a service check in all rooms on the floor. Odd that the Hotel wouldn't inform us about this and let non-housekeeping staff in like that. Breakfast spread was good. Overall, a 'no' to stay here - there are loads of other options in Baku in the same price range which would offer a better experience.