Arunim Das P.
Google
Extremely Disturbing Experience — Serious Food Safety Violation at a “Heritage” Restaurant
Amber Restaurant’s reputation as a heritage landmark of Kolkata makes this incident not just disappointing, but deeply alarming. The chicken served to us was cold at the core, clearly indicating that it had been refrigerated and inadequately reheated, rather than freshly cooked. Serving poultry in this condition is not a minor lapse — it is a serious food safety violation.
As per basic food hygiene norms and FSSAI guidelines, cooked food must be served hot and at safe temperatures. Cold-inside chicken raises legitimate concerns about bacterial growth and consumer health. This level of negligence is unacceptable anywhere, let alone at a restaurant that charges premium prices and trades heavily on its legacy.
Several other dishes were equally poor in quality, stale in taste, and completely unworthy of the amount charged. What was most offensive was the apparent complacency — as if customers are expected to accept inferior, reheated food simply because the restaurant has a famous name.
Heritage is not an excuse to lower standards. If anything, it demands greater accountability. This experience reflects a worrying disregard for food safety, quality control, and customer well-being.
Unless Amber Restaurant takes immediate corrective action and strictly adheres to FSSAI food safety regulations, diners should exercise extreme caution. Kolkata’s culinary reputation deserves far better than this.
Highly dissatisfied. Completely unacceptable. Not recommended.
I have attached the bill for authenticity.