jac tan
Google
I am writing to express my disappointment with my recent stay at your hotel from September 8-9, 2024. While the hotel grounds are impressive, I was very dissatisfied with my overall experience.
One of the main issues was the size of the compound and the lack of communication. With 83 rooms, the property is difficult to navigate, especially for first-time guests. It was concerning that there are no phones in the rooms, forcing guests to walk to the reception for any assistance. This was particularly problematic after dark when my family and I got lost and spent 15 minutes trying to find our room. It took another 10 minutes to return to the reception desk for help, as we were unable to find any staff patrolling the grounds as we had been told. We then had to wait to be helped by a staff member who seemed reluctant to assist us.
Later that night, we experienced a power outage. There was no communication from the hotel about the situation, and we had to contact our agent to find out what was going on. It is unacceptable that guests were left in the dark, with no information or assistance from staff, during an electrical issue.
Additionally, the room we stayed in was in need of refurbishment. The bathroom walls showed signs of neglect, and the lighting was poor. This was a stark contrast to the images on your website. We also received no information regarding scheduled trips or activities during our stay. The advertised night security patrols were not visible, which raised concerns about safety.
As a guest, I expect a higher standard from a reputable hotel chain. I urge you to address these issues promptly. Improving your communication systems, updating the rooms, and ensuring staff and security are accessible would greatly improve the guest experience. I look forward to your response regarding these serious concerns.