lily22345
Google
My partner and I had a very poor experience at this hotel. We notified them that we would be checking in late, to which they responded that they had lockboxes to accommodate this. Very smooth check-in process. However, when we went up to the room, the sheets were dirty, the bed was not made, there was trash in the bathroom, and towels were on the floor. We called the hotel’s 7 p.m. - 8 a.m. concierge phone number. After calling 3 times, we were moved to a larger room. The next morning, we were told we had 30 minutes to leave the current room we were in to relocate back to the original room that was now cleaned. This was not communicated to us previously. We were also told not to “expect luxury service.” Multiple times during this process, we were reassured by staff that we would be receiving a refund for the ordeal. The manager is impossible to reach by phone and email. We have been told by staff the manager doesn’t come to the hotel and is only available by email. We have tried calling and emailing multiple times, to be told that he is “extremely responsive” over email. To date, we have received a credit of half of one night of our stay and no further communication. Had everything gone smoothly, this would’ve been a convenient stay in a wonderful location with plenty of parking. However, a dirty room and unresponsive management soured our stay. Stay at your own risk.
