AMC Kips Bay 15

amazing movie theater. great view of the Empire State Building while waiting for concessions. Decently fast service for an insane New Year’s Eve opening night. Very large theater, really nice electric recliner seats and places to put coats and food. Clean stocked with all the snacks. Just a great movie experience.

My go-to Manhattan theater for 4+ years. Spacious, clean, nicely upholstered seats . Love that theaters have actual walkways—when people enter, light doesn't flood the whole room . Great for AMC A-List members (saw 22 movies here in 2024) . Friendly staff, solid selection. Not fancy but gets the job done. Reliable local spot .

Fantastic experience! Have not been to a theater since Titanic was playing. Amc kips bay 15 was awesome. Very clean. staff from ticket taker to security were so courteous. Seeing Stranger things 5 finale here on NYE was the perfect way to watch the end of the ST franchise. The chairs are so comfortable to lounge in for 2 plus hours .

It’s a pretty standard AMC that’s easy to navigate despite having a few floors. It’s pretty clean and smells alright but it’s a bit dated. Picture and sound quality were pretty good (Aud 10), seats look to have been recently refurbished and are comfy.

This is a great movie theater with spacious auditoriums and comfortable vegan leather seats. At 5'10", I found the seating very accommodating. They offer a good selection of food options. I tried the sliders and curly fries, which were delicious. They also have canned Chardonnay wine, which isn't the best, but it's nice to have the option for alcohol. And of course, the popcorn is a must!

We love our local movie theater! I recently turned 50 years old and was so excited to watch Jaws 50th anniversary, but I accidentally purchased the wrong time online so I called AMC Kips Bay for help. Chloe picked up the phone and asked me to come in. Karen was so very sweet at the front and guided me towards Nicole who fixed my problem right away. I came back with my whole family the next day. Valeria greeted us downstairs and showed us which way to go. We had a great time at the movies, thanks to all you amazing ladies for your help!!! ❤️✨

This is my go to movie theatre in Manhattan. They have those nice seats that can recline, it’s always pretty clean, food usually comes out decently fast. Never had an issue with their service.

The seats are very comfortable. The staff are very nice and friendly. The floors and carpets are spotless. The escalators are very clean. The bathrooms however, smell like a homeless person has been in there for so long, but it is clean. The water pressure is too much. Splashes water everywhere. They need to also get paper towels in the bathroom. Not many people (including myself) like to put their hands in the hand dryer. It’s not comfortable. Overall I recommend. Like a 7.5/10. Just be careful

I've seen 22 movies this year thanks to AMC A-List, and at least 2/3 of them have been at AMC Kips Bay. If you live in the city, you know that trying to get opening-weekend tickets for a blockbuster at the Lincoln Square IMAX is basically an Olympic sport and unless you want to sit in the very front row and break your neck, you're usually out of luck. That's why Kips Bay is my MVP. Is the IMAX screen as "sexy" or historically massive as Lincoln Square? No. But it's still a great premium experience, and most importantly, it's actually accessible. You can usually snag a prime center seat on a Friday night without having to book three weeks in advance. The theater itself is perfectly fine. It's clean enough, the seats are comfortable, and the staff is efficient. Yes, the concessions are definitely pricey (standard NYC theater robbery), but honestly, with the value I get out of A-List, I don't mind overpaying for a popcorn once in a while to help them keep the lights on.

My favorite local theater, been here over the past 4 years. Location is spacious and clean, the seats are nicely upholstered, and they always show a great selection of movies. Staff are friendly and available to answer all questions--they do a good job of staffing here. I suggest purchasing a ticket online before showing up so you can get to your seat faster.

I like the AMC at Kips Bay, it gets the job done as far as movie theaters go. Ticket check is at the end of the lobby when you walk in, then you have to go either up or down one level for your theater. The main concession stand is on the upper level. There's a smaller one on the bottom level, but it has limited hours, so there are times you might have to go upstairs for snacks, then down to the lower level for your movie. Theaters are clean and well maintained, I've never noticed any glaring issues with my seats or the screens. Like most (all?) AMCs, they have recliners that you reserve when you buy your ticket. Much nicer than the old stadium seating.

This is our go-to movie theater in Manhattan! We love how the theaters actually have a little walkway so when people enter they light doesn't flood the theater.

We came here to see Jaws and had a frustrating experience. At the front, we were told twice that the theater and seats had changed, so we went to the new location. Once the movie started, Fantastic Four came on instead. We went back to ask again, and this time someone else told us it was actually in the original theater (7). By the time we got there, the movie had just started. Over all the theater was fine but the lack of direction and the confusion that came from the staff was unprofessional. A few other patrons of the theater were also confused and someone had to leave jaws to see fantastic four and they missed the start of there movie as well.

Some theater rooms might be cleaner than others. A lil outdated but staff is always friendly

I really like this theater. Staff were nice, location was clean and food was good. I really enjoy how nice and comfortable the seats are as well. It's a bit of a walk from the train, but def worth it

The AMC at Kips Bay provided a great experience. I had not been to the movies in several years until recently seeing a film at the Film Forum and now seeing Bonhoeffer at Kips Bay AMC. Purchasing a ticket was easy online and the diagram properly illustrated the seating. I like that one purchases a ticket here for a particular seat as opposed to general admission. That is a positive development at the movie houses or at least at AMC theaters. Seat selection can greatly enhance your experience and was novel to me, having not been to the movie houses in a long while. I did not buy anything at concessions, but it appears the popcorn and soda game has been changed to a self service model. Someone would have to correct me if my eyes deceived me. In any case, buckets of popcorn and large sodas were what I saw today. The most impressive aspects were the lounge or recliner seating as well as the audio visual clarity and quality. They even have the seatback and headrest angles dialed in with the leg rest in the recliner position, all of it adjusts from inside the right armrest. Had to locate that in the dark. The mens bathroom upstairs was clean, but I can imagine it filling up for the evening shows during prime time. Not all the motion sensors work for the water and soap, but that too is rather common in public restrooms. Ticket and concession prices are still a thing for me, but no one seems to complain. It was a good experience overall and warrants four stars.

this is the main AMC theater that I go to and it is my favorite location throughout all of nyc. The staff is friendly and the theaters are always super clean when I go see a movie. I've only ever experienced one time whenever recliner was not working, but even so it wasn't a big deal because the seed itself is very comfortable. The concession stand lines also move pretty fast and their soda machines always have whatever drink is available. Nothing is ever out of stock.

Buyer beware: this theatre abuses its customers with ridiculously long previews. 41 minutes of previews before the Demon Slayer movie got started today. (The app says it'll be 25-30 minutes of previews, which is already more than long enough!)

Recently visited this Kips Bay AMC for an IMAX screening of Ne Zha 2 and was impressed at how spacious, quiet, and clean the theater was. The seats in the IMAX theater were plushy but didn't recline (which is what I would've preferred) but it was still a very comfortable experience. The screen and sound quality was very immersive and I would 100% come back to this particular IMAX theater for another movie screening. The only downside was that the restrooms had very sticky floors but I don't think it took away too much from the viewing. Overall, a solid spot for a movie!

This theater has been renovated with the big recliner seats and lots of leg room - much more comfortable. To do this, they sacrificed a lot of the seating capacity, so now many auditoriums have very few seats. The screens are decent sizes, but only few are large, and not as large as I would prefer. Even the IMAX screen seems smaller than others in town.

Nice movie theater in midtown Manhattan with theaters on the 2nd floor and in the basement. The theater was on the small side (only about 7 rows of recliners) but was very comfortable and pretty clean - although the theater staff need to clean in the crevices of the recliners which can accumulate garbage. If you're booking in one of the smaller theaters, then I definitely recommend sitting in the middle of the second to last row.

MOVIES ARE BACK! bow to Barbenheimer! fairly large movie theater for NYC. relatively clean and well-maintained. variety of theaters from large to small to an IMAX screen. most theaters are upstairs above street level. seats are the comfy reclining ones. overall this is a solid theater to watch summer blockbusters as well as awards favorites. this AMC typically gets a good selection of films beyond the big feature releases. because it's in a residential neighborhood, the theater does get crowded but alas that is New York City. have seen a handful of movies here in 2023. do yourself a favor and download the AMC to buy your tickets and select your seats in advance.

One of my favorites of all of the AMC's in the city. It is always feels low key and not packed and although some of the screens are smaller, they also have some larger theaters, including an IMAX. All seats are new and recline. A good mix of blockbusters and smaller independent films. A very civilized experience.

The staff are so nice and friendly. Went out of their way to get me bandaids for my blister! So kind of them! Also shout out to Matthew for being so helpful! He needs a raise!

Solid movie theatre experience. Never super crowded with an audience which tends behave properly. 15 screens so smaller than others but large enough. The IMAX screen is a top notch experience but at the end of the day, it's on the Individual movie. For those who like to "hop", this theater is a little difficult to achieve that as screens 1-10 are above (up escalator) and 11-15 require another Down escalator separated by the main floor. Also noticed they have less payment kiosks than other AMCs. A little painful to get to by subway as this is on 2nd Ave and closest station is the local 6 stop at 33rd.

This is the best AMC in NYC. Has the full back recliners, big bathrooms and array of movies/times. I've gone here for years. They have booze options now at concessions too. You can stop at Trader Joe's on the walk back home to the train. I recommend as an A-lister who has been to a lot of AMC's.

AMC Kips Bay 15 is the multiplex I frequent the most especially on Tuesdays. This is the magic day as I have a Stub card which allows me to see any show at any time for the princely sum of $7. Several years before the pandemic the Tuesday special cost $5 which then slowly inched up to $6 and now $7. It's still a steal. Seating is roomy with reclining seats for leg comfort and a tiny tray for snacks and drinks. These days it's never crowded like the movie I saw last week "The Taste of Things" where I was one of three patrons. Buying snacks is expensive so I usually bring my own but last week I got a hot dog which was tasty. The ladies restrooms are clean and I've never had to wait in line during the matinee shows. I have found the service to be kind as whenever the machine doesn't work properly there is someone to assist me.

Clean theatre. But usually understaffed at concessions. That said it's less crowded. Has imax and smaller screens too. Sound could be improved

Came on a solo date on a Monday night to watch a movie and my showtime was at 10:45. I arrived about 10 minutes late for personal reasons, so I had a bit of a problem purchasing my ticket on the kiosk. Although it took a bit long someone eventually was able to help as I only had cash and apparently their registers were already closed? I work in the food service industry which is why I usually carry cash as opposed to depositing in a card as I sometimes do not have the time to do so directly after work. Anyway, we get past that. When trying to purchase popcorn and a soda, I was turned down, again because they were not taking cash orders. Popcorn and cup were already handed to me so besides the fact that people were still in the theatre at the time I found it odd and a bit backwards that someone is not able to purchase snacks and a beverage while a movie is still running. Anyway, had to literally hand the popcorn and cup back. Disappointed but still trying to be understanding, I just went into my movie, thirsty AF btw. THE CHERRRYYYY ONTOPPPPPP, and this is where I was flabbergasteddddd... mid movie I'm hearing a bunch of scurrying and squeaks. For about an hour.. yes, a f****** hourrrr I cannot focus on the movie because of these noises and I'm trying to give the benefit of the doubt .. are these mice? Naaaa can't be. Must be the movie or someone behind me. At one point I literally flashed my light to find that nobody was sitting behind me so now I'm confused. Still not wanting to believe what I'm hearing, I decide to look up reviews on this place and see if anyone mentions rodents... yall when I tell you that there were sooo many reviews about it and even one with a photo of sooo many mouse traps behind the seats I'm like noooo way. I once again flash my phone behind the seats and lo and behold there are about 5 godforsaken f****** miceeeeeee behind my seat. I literally leaped up and ran out mid movie, told someone who was cleaning as now the theatre is pretty much empty since it was midnight by now. They literally respond to me telling them there are mice running around the seats by saying "oh ok" Before I left, I found what looked to be a security guard who offered me a free pass ticket since a refund was not an option (again, due to registers and kiosks being closed) I don't usually go to the theatre but I read the book to the movie I saw and was super excited to watch it but this was literally insane and being that this has been a problem for what looks like to be yearssss due to the reviews, it's kind of wild that this issue has not been fixed. I work in a full blown restaurant and we do not have these issues so I'm assuming they literally don't care to clean this place or idk burn it down at this point cus what in the entire world.. Yea don't go here. It's bad. And now I'm traumatized.

Not the best... I prefer the Lincoln Square AMC. I have seen around 4 or so movies at this AMC.

One of the best AMC theatres in Manhattan. Very clean and the seats are great. My go to theatre to bring my son for some movies

Fairly good theater. I like how there is easy street parking, access to citibikes, but the distance to the subway is a pain. Seats are easy to reserve as they are never super busy, so it's nice to catch a movie last minute here. The theaters are kept clean, have the newer recliners and floor/seats are never sticky or gross. The concessions are hit or miss, I've ordered online and sometimes they bring it to your seat during the movie but other times they make you pick it up on the 2nd floor. I wish they'd be more clear about how that works as there are concessions on the 2nd floor and basement.

I quite enjoy this theater, as it was one of the first to offer reserved seating in plush, red, reclining leather seats and has remained one of the cleanest and quietest theaters in the city to date. It's not sticky like a lot of other theaters and you can usually get a seat on short notice, particularly past opening weekend. The IMAX here is a pleasant experience with great sound and pretty much good views from every row (except the first, never take the first row). I can't speak to the snacks as I'm not much of a snacker, but I note that the line moves pretty quickly.

How do you have an entire theater with NO pre-movie seating??? Just really annoying. Don't arrive any time before your movie.

A fantastic AMC location, I say the best in the city for cleanliness and quiet. There are lots of showtimes, the staff here are great, and I have yet to have a bad experience here. The seats are all recliners which is really nice, I make the trip from Brooklyn all the time just to come here even though it is out of the way transit wise. Only fault - the IMAX here is nothing to write home about and that's putting it nicely.

Convenient, clean, well maintained theater with a huge lobby and comfortable recliner seats. Almost never gets too crowded unlike other theaters in more central locations. I rarely ever have to wait in line. Staff is always nice.

From what I have been reading one of the best places to watch an IMAX movie, and I can attest that it is a wonderful experience. The sound is good the projection is enormous.

Just saw a movie here the other night. The tickets were around $21 on Fandango and I have paid more for tickets in Queens at a Regal Theater and another AMC. I watch movies alot and for 3 hours I was so comfortable, because the theater is staggered with space in front of you so you don't have to worry about someone tall sitting in front of you, or people getting up from their seat and you having to crunch up. Very clean theater, lots of auditoriums and full service snacks.

This is my favorite theater to go to in the city. I live in the Bronx and I will travel to the city just to experience a film at this AMC location. The staff is nice and friendly. The theater is always clean and I love the layout of the theater as well.

Horrible understaffed concessions. I felt like there were very few people and the few that were there had no clue what was going on. Overall the theater is semi-clean, but really disappointing service. We'll go somewhere else or just wait to watch at home next time. Folks who are top members and folks with online orders were waiting as well. I missed the beginning of my movie and I got there 20 minutes early. Disaster.

Love the AMC in east village a liiiitle more than Kips Bay because it's slightly less busy on peak nights. Overall: omg comfiest theater ever. I always search on Yelp for a movie and if it's not playing at an AMC with the comfy leather recliner chairs - I skip the movie and don't see it because I don't enjoy movies not at an AMC. AMC for life. But obviously be sure to purchase your candy at a bodega beforehand. There's a grocery store attached to this building so it's easy peasy. Also, very limited long lines at this AMC location! They have a self check-in kiosk (two of them) and it makes it super convenient to get in fast to purchase your ticket. Never had a problem using Movie Pass here or any AMC location. I'm such a fan. Love AMC and it's super clean and I love how it smells. Put my face under that butter dispenser a few years ago and got in trouble but hey, life goes on.

Staff is really nice here. My date accidentally got tickets for the wrong theater and they helped us out and were super duper nice about it. Theater is also pretty clean and big. But the biggest thing for me is that the staff is nice. :)

Although this isn't the most convenient theater to get to, if you are on the east side of Manhattan, this is a great place to watch a movie. Recliner seats are standard and I love the smaller screening rooms. If you want to watch a standard screening of a film, this is the AMC to go to.

Just saw Top Gun: Maverick in IMAX here. Terrible viewing especially for $55 for two tickets. First, for the image IMAX, you're sitting insanely far away to get the full benefit of the larger projection. You will not notice a bit of difference between this image and any other theater. If you want the real IMAX experience go to Lincoln Square. Last, and the most irritatingly was the audio. The treble speakers are cranked way high and the mid-range is practically non existent. If you're seeing a blockbuster with a Hans Zimmer sound production, you may as well put it on a cassette Walkman. It will sound better than this theater. Go to Alamo Drafthouse. Smaller screen, but perfect and rich audio.

I live two blocks from the AMC Kips Bay 15 and it's been my go to local theater for years despite the fact that I really wasn't crazy about it. It wasn't particularly clean and the movie choices were always predictable. Well something wonderful happened during the pandemic. A year ago we started to go back on Tuesdays when AMC Stubs members had discounts. It was like night and day. The theaters are close to immaculately clean. The attendants are helpful and friendly and fun to chat with. And the icing on the cake is that foreign films and "art house" films are now part of the regular programming. It never occurred to me to write about a movie theater on Yelp but I'm delighted to have the opportunity to sing this theater's praises!!!

hi i live kips bay amc its the best amc and cleanest! the staff is superb and deserve raises!!! Heaven & IB definitely are Allstars and should be considered for promotion they have the upheld all company policies and are very welcoming and pleasant Keep your employeees happy and the public will be happier

This AMC is not well kept. Popcorn all over the floor and seats. Seats' fabric is ripped. Save yourself the trip and go to the Flatiron AMC - it's MUCH nicer.

Watched Frozen 2 here at theater 3 and it's only a small screen but still, the seats were pretty comfy! It was my first time actually watching a movie in New York City and it was at the AMC Kips Bay. Before the movie, we had ordered a large popcorn which tasted pretty nice since we almost literally ate all of it. The bathrooms were also super clean but yes it's a little outdated but at least it's clean. Wouldn't mind watching movies here and you also get points if you are an AMC member. Sign up for it and you can also buy tickets online and it saves your seat for any movie that you purchased.

Seating ok but not ideal for people in larger bodies. Arm rests are not painful but buttons are in bad position, meaning that you may have to restrict your body so as not to press them the whole time. Service was poor. Barely anyone serving concessions. Two lines - one for members and one for non-members - and one server for each. When worker serving non-members walked away for at least 10 minutes, the other worker refused to serve non-members and instead took people from the members line who had just arrived.

Shocking, that they charge almost 20 dollars for a movie on a screen with large rips. Sounds I'll check to see if they give me a discount. We will see.

I am an AMC A list member so I have watched movies at many AMC theaters. This is one of my favorites. I was in theater 3 and although it was small, it was a great experience. The thing I liked best was how the rows were built. Each row places you far above the other so no matter how tall the person in front of you is there is no way they block your view. I also like the reclining chairs. Watching the movie was so immersive. The only negative was the amount of popcorn on the floor.

One of my favorite movie theatres in the city! The entire place was renovated with comfortable reclining leather seats which may make you fall asleep easily. I absolutely love how there is a wall/divider between each row so you can't see the person's head in front of you. There are five theatres in the basement and the rest are upstairs. The theatre in the basement seemed small when I was buying the ticket (I was in theatre 12) and it has only five rows. But it's actually a pretty decent size due to all reclining seats and the wall in between row. The location is a bit off as the closest subway is the 6 train on Lexington Ave. I think that's why it's not as crowded as some other ones (say Time Square). It is great if you want a quiet place to enjoy the movies.

AMC A-list member reviewing various AMCs throughout the country. I lived above this theater for 7 years so we have no choice but to stan - I haven't been in a hot minute though. Seats: Vary based on individual theater but reclining in general. Some may have USB ports. Not heated. Screens: No complaints! Macguffins: No, due to NYC regulations (I believe the only Manhattan Macguffins location is the 19th east village one but don't quote me on that.) Food: Fine, good for NYC standards. My fav AMC pizza was good but not great. Bathrooms: usually dirty. Nicole Kidman AMC ad: yes! Crowd: Not in or near a mall so fewer rowdy teens, but I have experienced some badly behaved parents (like the people who brought a 2 year old to a midnight screening on Avengers: Infinity War). Parking: Street parking sitch is probably better than most NYC AMCs but limited based on time and day of the week. A few blocks from the 6 train and very close to the M-15. Overall: 4/5. Great memories at this one, and its quieter than other Manhattan locations. Cool retro movie art on the building and inside. AMC tested out a VR theater concept in the lobby for a few years but it didn't take off. They do let those annoying Clean Energy scam people sit in the lobby. There are usually very few employees but the ones there are nice. I am only rating a 4/5 despite my affection for this theater because they managed to severely screw up midnight screenings for the premier of all three sequel trilogy Star Wars films. The first time around they allowed an accounting firm to rent out a bunch of theaters that were already booked, made everyone wait a few hours (???) past their ticketed times, started the movie, and then stopped it 15 mins in as they had forgotten to bring in half of the aforementioned ticketed viewers. Second time around we were seated at the correct time but the showing was delayed by several hours for no apparent reason. They did give us a few refund vouchers. Third time the movie started somewhat late (again!) and it was a 3D showing and they didn't input the 3D correctly so it was impossible to watch and a bunch of us had to go out and ask for it to be fixed which took quite some time. I'm mostly venting here, but I wouldn't go to this location for a big midnight premier. Otherwise, please attend and keep this great location alive. Seriously, there are some developers that wanted to tear this theater down. Secret tip: visit Hill&Bay across the street for cocktails themed to whatever big movie is playing that month.

Loved customer service and so nice they have good Wi-Fi and I am always going now love the employees

We came to this location since they had a film showing in few theaters. You can tell it is one of the older ones that had a pretty good remodeling job. The theater has full recliners and a robust menu of snacks and bites. Only issue was the downstairs concession doesn't have many of the best items, the are made upstairs and transported down. Our food took like 20 minutes, but the staff was super nice and accommodating. It was obvious they were swamped. I'm sure this will be an option for our theater choices.

Another one of my go-to theaters. I did have one pretty shitty experience, however, but I'll get into that at the end. Bare with me! A few notable things: Location: At first, this theater was super inconvenient since it's a TREK and a half from the nearest subway station... but ever since my boyfriend moved to the LES, it's a pretty easy, straight-shot bus ride (M15 or M15 SBS) back and forth. It's also right next to a Fairway if you need to get some shopping done after a movie (lol) and there are great restaurants in the area. Theater Size/Reclined Seating: The movies I tend to watch here are usually in the bigger rooms upstairs, so it feels like the classic theater-watching experience (unlike Village 7 or downstairs where it's much more intimate). With that comes more seat options and it doesn't sell out as quickly as Village 7 does. Overall very big + open space and the reclining chairs are the absolute BEST. When choosing showtimes for movies I prioritize rooms with the AMC Signature Recliners... I won't watch a movie without them. Food/Drinks: Pretty standard overpriced stuff. Not amazing, not terrible. I'd recommend packing your own snacks if you can. Cleanliness: Also pretty standard. Not sparkly clean but not gross either. Now... Customer Service/Management: Usually fine. My boyfriend uses discounted movie vouchers he gets from work to exchange for movie tickets in person, a few days before the actual day we watch the movie to reserve our seats before selling out. It's usually a straight-forward, seamless process. However there was this ONE time where the staff f*cked up pretty badly but then sorta redeemed themselves... Back in August of 2018, my boyfriend went by to pick up tickets for Crazy Rich Asians a few days before our screening, as he usually does. He chose our seats, got our tickets and left. When we showed up a few days later for the movie, we realized the 2 seats that were sold to us (let's say Seats J7 + J8 - I don't remember the exact numbers) were SEPARATED by this big empty gap inside the theater! Obviously my boyfriend had chosen 2 seats that were TOGETHER when he picked them up a few days prior -- Did the box office just print out the wrong tickets for him?? AND IN ADDITION to this huge problem since it was a sold-out screening, the 2 seats (J7 + J8) were DOUBLE BOOKED!! That's right, other people had bought these seats too somehow. We swear we went on the right date + time that was stated on the ticket. There was a girl sitting in J7 already with her friend(s), so my boyfriend went to management to see if we can somehow just have J8 + J9 instead, even though the other ticketholders for these seats were probably on their way here. After some waiting, the manager basically told us to just sort it out with the people that also bought those seats once they arrived, then left us to fend for ourselves. Are you KIDDING ME! This was clearly AMC's fault if they sold us tickets that were not only separated, but double booked. We couldn't even sit apart from each other if we wanted to! Long story short, we ended up just letting the other ticketholders have "our" seats even though we were there first (and probably bought those seats first). The party that eventually came for J8 was a group of 3 so we were nice and let them stay together. None of our dumb asses (manager ESPECIALLY) thought to look at the TIME STAMP of when all of our tickets were bought. If we had thought of that and brought it up to the manager, I'm sure we would've been able to prove that my boyfriend bought his tickets before everyone else, and accommodated us. To compensate for the inconvenience, AMC rebooked us for a later screening (which still meant having to go all the way home and then coming back out later that night), REFUNDED the tickets so we were able to see it for free AND provided 3 complimentary vouchers for any future AMC screenings. I guess all that is better than nothing! I'm grateful, but having to relive this as I'm typing it out now gave me a bad taste in my mouth and I almost want to dock another star off my rating. I'll be nice and fair though, we've continued to come to this theater after this incident and all of our other experiences have been solid. Just don't screw us over like that again pls...

Ok so I'm definitely going to confess to being hard to please since my AMC stubs whatever was not working. The movie was about to start and the two young ppl working in the front were probably doing their best. I was trying not to be impatient but I'm sure I looked it-when I stormed off to the kiosk and purchased the tickets myself. Then inside my seat was not working. I looked behind and there was a plug but why risk some accident. Why miss the movie to get someone to fix the recliner. It was Theater 12 seat E12. The concession stand on our floor was closed. The movie being good was the only consolation but they have no control over that. The young black woman accepting tickets in the front had good customer service she tried to help. Her capabilities were limited and the other person was preoccupied with underage teens trying to sneak into rated R movies on his walkie talkie. It's cool I don't live close by so I won't have a reason to return.