Bob A.
Yelp
I don't like this theater any more. It seems more sloppy than it used to, and now that I've been spoiled with modern, comfortable cinema seating with footrests, it's harder to bring myself to come here and sit in their "coach class" seats. (One annoyance I'm catching is that, without footrests, people behind you will put their feet up on the backs of your row's seats. Shifting and kicking annoyingly. Grr!)
The automated ticket kiosks here don't work (a message comes up in the middle of trying to buy tickets that basically says, "oh, you wanted to BUY tickets, well, you can't do that here"). A recent showing I went to had 25 minutes of trailers, partly because one of them was repeated. I like trailers, but come on.
They have most of AMC's current food offerings, but not the fancy cheese and crackers they have at Southdale. It's expensive, but the variety is welcome. Presentation is always high quality here. Customer service is fine; the restrooms are often in disrepair or are ill-supplied. I never see any employees inside an auditorium.
AMC is downright hostile to MoviePass customers. This theater won't let you use the Stubs membership WHICH YOU PAID FOR if you are using MoviePass. Even though it costs them nothing to sell you a ticket through MoviePass. They have a competing service of their own now, but they were doing this long before that existed because they are mean. When MoviePass eventually collapses, I won't switch to the AMC version because I REALLY don't want to be stuck just going to these theaters! Marcus and Emagine theaters provide much better experiences; I recommend moving on from AMC Rosedale.