Steve Riforgiato
Google
I went to see an IMAX film here on 4/12/25. Either the start time had changed or the incorrect time was printed on the advance-purchased ticket, so I was directed to go to the bar by the ticket taker since I was there too early to be seated. I inquired if the bar was open, as no one was behind it. I was assured that it was. After waiting patiently for quite a while, a guy with a broom and dust-bin showed up who refused me service (I’m 66 years old). I’d gone to the DMV for a Real ID and had the temporary paper replacement they issue until the hard copy arrives. This temporary ID is very legal, and had been accepted at other places, including theaters, without question.
When I asked to speak with a manager, I was told by the gentleman behind the counter that it wouldn’t change anything as he was the person who trained all bartenders and that he had lost 2 recently. I’m not exactly sure what the latter had to do with this situation, and I have to say that if the former is true, it’s an interesting managerial system they have there - this guy seemingly has more power than his boss.
So, I gave up. The reality is that if they don’t want to serve alcohol there – fine; then just remove the bar and don’t recommend that people patronize it. The ironic thing is that if they hadn’t changed the start time of the movie or had printed the correct time on the ticket, and the other staff member hadn’t suggested the bar, I wouldn’t have gone to it. I would have just gone in and taken my seat.
8 business days ago (12 actual days), I wrote to AMC to complain via their website, in the way they direct any complaints posted here, but never heard back. I received a confirming email stating that I’d get a response within 3 business day, but that never happened.
I’ve been a long-time customer with this location (20 years) and until now been accepting, without complaint, of this venue’s faults (the Dolby Cinema projectors being out of alignment so the movie looks like 3D without the glasses, sound bleeding over from the theater next door, ticket kiosks that are a difficult to manage, all of the LED read-out signs that should give the title/time of films showing in a particular theater being blank since you can’t trust what’s printed on your ticket, etc.), but this place is just a bad experience. It’s a shame because I genuinely enjoy seeing movies at a theater. My experience at my local independent theaters has been stellar, on the other hand, and I’ve noticed that they seem to sell out screenings or have an almost-full house, whereas this location tends to have mostly empty seats. I can see why, unfortunately.