Matt M.
Google
BE AWARE!!! I would like to point out that this review is not intended to discriminate against the staff, but rather to highlight the complete lack of supervision by management. The photos published on Agoda do not reflect reality at all. I planned this trip with my mother for the first time in Asia, and I greatly regretted my choice.
The pool: Upon entering, it immediately shows signs of disrepair and dirtiness. Reception says they can remove the protective cover, but the pool is right next to the drainage pumps—unthinkable. Room: The air conditioning installation in the room has not been completed, and the ceiling is a disgraceful display of pipes and concrete. The view from the room is beyond reproach. The staff lacks basic housekeeping knowledge. Towels were not changed but simply folded without knowing which belonged to whom. The toilet doesn't flush properly after at least three flushes. The bed is not made, but only the blanket is pulled up.
Restaurant: Breakfast is spartan and limited.
We asked for mango on the fruit plate for a week and never received it. The lemon served with tea is the same one sliced and left over from the bar the night before. We were shocked when the lady cleaning the bathrooms tried to help and served us our food with the same gloves.
Dinner options are practically nonexistent; 3/4 of the menu is missing.
Common areas: There's no lounge on the top floor. At reception, a sign in front of the guest sofa warns guests not to sit there because the mirrors above might fall. On my last night, the chef was away, and I had to order a Subway sandwich—a ridiculous price for the room rate.
The hotel is clearly in a state of disrepair; no maintenance has been done.
The staff is kind and polite, but they act a bit like they're at home; they're not use uniform, and they sleep on the reception sofas.
"The fish always stinks from the head." The manager is obviously never present, and I blame him entirely for the hotel's shortcomings.