American Eagle

I wouldn't go out of my way to review a massive chain, but in hopes that corporate will see this, just want to give a HUGE shoutout to literally every person that works at this Aerie store. I went in yesterday afternoon with a vague idea of what I wanted, and everyone I interacted with was so nice, so friendly and went above and beyond to help me out. Maybe the best retail customer-service experience I've ever had.

BEST AEO EXPERIENCE EVER. I have not shopped for this brand since 2019. I felt that I aged out of the brand, but I actually did not! I found a lot of sales, plus what I was looking for. There were several people who assisted me. I even was escorted to upstairs to have an expedited checkout experience, as I was on my lunch break and had to return to my job within an hour. The try on experience was wonderful too. I WILL DEFINITELY SHOP HERE AGAIN.

I had such an amazing experience with Alexis in the bra section 5th floor. She took the time to go over she went over different sizes , colors, measure me and made me feel comfortable and not like I was taking time or space. I would go back 100 Don’t times for her. Love my experience with her’

Great shopping experience at American Eagle on Lexington Ave! The store has a nice selection of trendy clothes, and the guy who helped me was really kind and attentive. Made my visit enjoyable. Definitely recommend stopping by!

I've given the store multiple tries and I've shopped there a few times because I needed something last minute. But this was my last attempt. It is the most unwelcoming store I've ever been in. I went into the store at 6pm on Thursday and not one person acknowledged me or the two people that entered after me. The security guard is on the phone and the staff talks amongst eachother . While I looked for pants they just worked around me instead of asking if I needed a size . I have a gift card and I could not bring myself to buy anything because of the experience. The entire team needs customer experience training. I've always enjoyed shopping this brand but this store has ruined it for me. Please train this team.

I continue to give this store multiple chances but everytime I do I end up having a bad experience over and over again. As I was about to grab a shirt an associate approached me and asked me with an attitude " what size are you looking for?" . Assuming she asked because she thought i was going to make a mess.I worked in retail before so i understand how frustrating it can be but a mess was the last thing that i was going to do. Probably won't be back.

I never shopped at American Eagle before and wasn't sure of my size. Had to try on a few pairs before I found what worked for me. I'm so glad that Jevalynn was so helpful and patient with me. She truly was great and made my experience a good one.

Nice store the vibe is great! Janelle was really nice and made sure I left a happy customer

I have two teenaged daughters and every time we shop, the customer service is outstanding. Welcoming without being pushy, and a great vibe, which is dangerous, because we spend more! During our last visit, Leslie made a particularly great impression. She was always nearby, but not hovering, and helped us find more sizes multiple times. She took a lot of time with us and made me feel very comfortable. Thank you!

I came here by accident! I accidentally went inside! Then accidentally I bought some stuff. So this store caused me an accident! On a serious note, I was assisted by the sales associate, Ingrid. She was super professional and helpful. I tried a few clothes and tops and asked for her opinions. I told her about my allergies, so she double checked the fabrics for me just in case. Very thrilled with the treatment. Then I went upstairs to look around and Abigail helped me with some of the clothes and tops upstairs. Overall, the hiring department did something right. Even the manager came up to me to let me know the prices were reduced for some part of the sections in case I wasn't aware. So yes, definitely would be going back to check more. Ingrid introduced me to the jeans, but couldn't find what I was looking for. However, I left feeling happy with what I got for now. Nice!

I visited there for the first time the other day and rashell was so attentive and made my experience so great. Can't wait to go back soon

Leslie was absolutely amazing, great customer service. She became my bestfriend while I tried on numerous pants. Leslie made me feel so welcome in this establishment more welcome than I have ever felt in any establishment. I even went back and brought two more items because of Leslie's phenomenal customer service. She deserves a promotion with a raise :). I will be coming back to this location just for Leslie's spectacular customer service. THANK YOU LESLIE !!!!

I went in today with the intent to return some boyfriend jeans and I was greeted by the most friendliest and helpful staff. I regret that I don't remember the cashier's name but I think it was Destiny. Her ID number is dt1688. She was AMAZING... She was so helpful. I loved the whole experience. I wish that everyone was like her in retail. thank you so much DT :).

I LOVE THIS AMERICAN EAGLE ! I came in on New Years days after working an opening shift and let me just tell you guys they have such an awesome team ! A beautifully organized store , the atmosphere was so upbeat, bright, and beautiful everyone was so nicely dressed and THE SALES WERE AWESOME ! This AE location makes you want stay and hang out there , they have 4 floors including an Aerie store which was absolutely stunning literally the cutest place to take pictures in , it's so cozy they have it so nicely decorated and UGH its smells amazing amazing amazing in there ! I saved a total of $130.33 and got so many cute things and at check out I was even given a free complimentary calendar for the new 2020 year and a pin with my personalized zodiac sign just for spending $50 or more on my purchase. I highly recommend if you're in NYC or in the midtown are of NYC this is the American Eagle to go to or just your go-to for the cutest , AFFORDABLE , and high quality clothing they're known for making !

I don't usually shop at AE but really like this store. I think it was recently redone with four levels, offering bras, underwear, and loungewear in addition to clothes. The staff here is extremely helpful. I couldn't spend more than a minute searching for size before someone offered to help me. It never seemed to be crowded in the evening, which is a plus. Cons: it seems like they don't have menswear there anymore.

While shopping today we stumbled upon this awesome young lady by the name of Destiny Thomas. Her service was 10 stars. We had a wonderful time shopping. Thanks again Destiny..

I went here in search of some jeans that were completely sold out online but were located in this store. Within minutes of walking in, a staff member assisted me and found my jeans in the back that I had been looking for. The staff here were very friendly and helpful. This store is a bit calmer than the one at Times, although it has less stocked items. The Aerie side of this store was phenomenal with multiple floors. Overall great atmosphere and great staff!

Susan was an amazing and wonderful person to work with. You can't get any better. Attentive and knowledgable. First time shopping for jeans in a long time. Will come back again and again with service like her's. A true gem of a team member for American Eagle Outfitters. Well done and Thank you!!