TBeckett100
Google
Imagine this, you want to take your partner on a well deserved break and you hope that the hotel costing €400 a night would deliver. Sadly not. ||The hotel operates a scam where you are forced to prepay for your room with no refund. I booked 4 nights here and left after 2. It was so bad, I spent another €700 returning back to the first hotel we stayed in Austria because they know how to deliver service and quality. ||Clearly this area is popular for those wishing to see the castles. By day, it resembles China Town and it’s a bit of a tourist trap, just like this hotel. ||Management clearly fail at this hotel as the reception staff are droids. They do not care and stand like robots. ||We checked into our room to find debris from previous guests and bugs everywhere. We were provided two small and thin towels, hardly luxury. Room service menu consisted of a salad or a burger, very disappointing. ||We didn’t sleep well the first night as the pillows provided are frankly useless and unsupportive. We had to drive the next day to the shop to buy pillows. The hotel doesn’t offer a laundry service but we found a laundrette in nearby Füssen. ||We had come to this hotel from the Straubinger at Bad Gastein, Austria. Beautiful coffee was served in decadent surroundings so it was a culture shock to have to work the coffee machine here. Everything involved a queue. Queue for this and queue for that. The scrambled egg was overcooked and hard and the bacon was greasy. This was food for the masses and not reflected in the high price point. ||However, despite the issues, the camel’s back was the lady collecting the plates each morning. She was forever dropping things on the floor but what she did next shocked us and forced us to leave. ||Imagine this, she is collecting your plate and there is an unpeeled hard boiled egg on the plate. She went to pick the plate up and the egg was rolling around. Now any sensible person would simply pick up the egg, but no, she placed the plate down back in front of my partner, picked up the hard boiled egg and smashed it down in front of her face. This was aggressive and shocking and after that we decided we were going to check out, losing €600.||Yes, it was that bad, we drove 4 hours back to our original hotel in Austria. ||My advice to anyone is do not stay at this hotel. This is 2 star at best.