AMERON Zürich Bellerive au Lac

Fabulous hotel. We were made to feel very welcome. We had a room overlooking the lake. Well worth it just to sit and watch the ferries pass and all the lights along the lake. Breakfast was excellent. After we’d finished breakfast I was surprised with a birthday cake and card. Big thanks to everyone. The hotel is in a great location. Highly recommended

We stayed here for two nights while doing our Christmas market tour in Switzerland. The location is convenient, just a few tram stops from the main shopping area. The room has all the amenities we need. They even offer special pillows upon request. Our room has a small patio overlooking the lake. Room temperature is a bit warm for us even with the thermostat turned all the way down. Fortunately, it was not too cold so we left the patio door ajar to cool the room at night. The included breakfast buffet was decent. You could also order Egg Benedict or other omelette. Overnight parking is available across the side street for 37 CHF/day. There is ongoing construction right in front of the hotel. Noise wasn't much of an issue since we are out and about during the day. Because the front of the hotel has no vehicle access, if you arrive by vehicle with luggage, you have to park on a side street and call for luggage assistance. Would have been nice if they noted it during reservations. I was only informed via email a couple of days before arrival.

We really enjoyed our stay at the hotel. We rented two lakefront rooms for a week in December, one for us and one for our 14‑year‑old boys. The view is amazing. I really loved the room design, which was both beautiful and practical. A tip for the bathroom: there are two wooden doors that can be closed. There is plenty of storage space and room for suitcases. The service was excellent. The front desk staff were efficient, warm and friendly. Check‑in and check‑out were quick, with a warm welcome. They always helped with any request or need. The breakfast staff were excellent as well. Everything was refilled quickly, and the service was courteous, fast and pleasant. The breakfast itself was good. I fell in love with the juice‑squeezing machine, which is a great idea. And the beds were very comfortable, with excellent soundproofing. We had a quiet and pleasant stay. I highly recommend this place, and we will be back.

My stay at the hotel was exceptional. The friendly staff greeted us warmly, ensuring all our needs were met. The room was spacious and immaculate, with stunning views. Dining options were delectable, offering local flavors. The serene pool area was perfect for relaxation. Truly a memorable experience I can't wait to repeat!

From the moment we arrived we felt welcome in this charming hotel. Location is very good, by the side of the lake, a 4-5 minute walk to the opera & Christmas market, and a similar distance to the train station. Breakfast was good and they even went out of their way to provide hot vegan croissants for the vegans in our group. Highly recommended

BEAUTIFUL hotel along Lake Zurich. This is a large and old hotel in Zurich, and it's decor is elegant and warm. My husband and I were only there for one night, and it was our 25th anniversary trip to Zurich and Italy. We checked in and were told that we were being upgraded to the rooftop suite! How absolutely amazing! We had 2 floors, 3 balconies plus a rooftop terrace, a sauna, loung, dining room, and a magnificent black marble bathroom! The views over the Lake and the city were breathtaking!|Breakfast was delicious, and the location of this lovely hotel is across the street from a beautiful section of Lake Zurich. We were disappointed that were were not staying longer.

I would like to thank the hotel management for the kind upgrade as a gift for our wedding anniversary – it was a thoughtful gesture and truly appreciated. The location is excellent, close to the city center and the lake, and the reception staff were very professional and welcoming. However, a few points could be improved: • The ongoing construction in front of the building was quite noisy and affected the overall comfort. • Breakfast was below expectations and could be enhanced with more variety and quality. • Only one bottle of water is provided in the room, which feels limited for guests. • The TV system did not allow us to use Netflix, which was inconvenient. Overall, I feel the hotel is more suitable for business travelers than for leisure and tourism. With some improvements, it could offer a much better experience.

This is absolutely one of the nicest hotels we have ever stayed at! The hotel upgraded our stay to the penthouse suite and it was absolutely beautiful with incredible views. The interior was stunning! We will definitely be coming back and have thoroughly enjoyed our stay- incredible service and great location on the water!

We stayed at this hotel for three days and the lack of air conditioning when it was hot and humid, made it very restless for sleeping. The location wasn't bad if you wanted to take the tram to other areas of the city. The hotel staff was very friendly and helpful especially when hooking up to the Internet.

My wife and I just completed a stay at the Steigenberger Bellerive au Lac Hotel in Zurich! With some History of our trip you will understand our "rather negative attitude" staying at this Hotel. We made our reservation, some 6 months prior, through our Travel Agent, in Lincoln, California. We chose the Pay Now Price, which allows no cancellation, for two nights stay, checking in April 8th, and out April 10th. Our trip was to start with the Viking Ocean Cruise Ship SKY on March 27th, 2019. However, I am sure most folks watched TV News regarding the Viking SKY ship being stranded off the Coast of Norway, on Saturday, March 23rd with people being taken off the ship by Helicopter. Within a few hours we got notified by Viking that our upcoming trip on the SKY ship had been cancelled. Panicked, we contacted our Travel Agent, to see what to do, as we knew our "stop over" in Switzerland was mostly non-refundable! Swiss Air from Copenhagen to Zurich Airport, two night stay at the Raddison Blu in Luzerne, then Two nights say at the Steigenberger in Zurich. Our travel agent came up with a "last minute" plan to take a Viking River Cruise from Amsterdam to Basel, Switzerland. Thus we would be able to continue the Stop over in Switzerland! However, that would put us in Switzerland ONE-DAY LATE! Meaning we would have to push out or stay by one day at each Hotel. The Raddison Blu in Luzerne, gave us NO problem with this, no extra charges. However, the Steigenberger was not as KIND! We had to keep our Original Reservation, then pay additionally for one extra night! (basically stay for two nights, pay for three). After all, we were NOT asking to Cancel, nor get any monies back, just move out the Reservation by ONE DAY! Thus our Feelings for this Trip began to change! We were only taking this whole trip to Celebrate our 50th Wedding Anniversary. Plus the cost for the extra one night, cost more then the two nights individually. In other words, our original cost was $504.16 USD for two nights, or $252.08 USD per night. The addition cost they required for the one extra night was $294.56 USD. This only furthered the INSULT! Our travel agent said she tried couple of times to get the reservation just moved out the one day, but they would not concur! We value Rules, but sometimes exceptions can be made! When we checked in on April 9th, 2019, there was some confusion regarding how many nights stay, etc, since we basically had two Reservations..............but we got that straightened out! When the nice young man gave us our Key he said, "your room number has been changed". Instead of getting the City View, we PAID FOR, we got a room with an Office Building across the road from us, which caused us to keep our curtains closed most of the time! The room changed from 401 to 314, as noted on the Folder with the Keys! This tells me that Steigenberger re-rented the room we paid for, hence double dipping, which I believe in the US may be illegal. Never again!!!

We stayed two nights and didn't have any major problems. The staff was friendly and helpful. Great location to get the tram. We had the two level suite. It was good. Functional. We would have liked complimentary water bottles though. Our view was lovely. The AC didn't work to its fullest for us.

We stayed at the Steigenberger for two nights. We booked this hotel because it has 4 stars, but when we arrived, we were frustrated and confused as to how this hotel gets its ratings. Here are the things that we disliked: 1. We booked a room with Zurich Card. At the check in desk, they were surprised about the Zurich card...we had to come back later to pick it up. The staff is not on top of the bookings - we don't need to remind a 4 star hotel what we paid for. 2. Rooms are very old and simple. The heating is poor. It was below 20F outside and the room was really chilly. 3. These days a 4 star hotel offers a tiny TV (almost a mini size). We stayed in many hotels around the world and even starless hotels had bigger TVs. 4. Bed was very uncomfortable (very hard mattress) What we liked - the view from the balcony on Zurich Lake.

I actually never got to stay in the hotel itself, I made a mistake on the dates I booked Feb 1st-Feb 4th and what I actually wanted was March 1st March 4th. I never knew I made the mistake until I received an email from Hotels.com asking me how my stay was. I called Hotels.com they told me the mistake I had made and they actually called the hotel for me to see if they could workout the correct dates and try to use the money I had already paid. The Steigenberger would do nothing. So I tried calling them, still nothing all they would tell me was that I did not cancel the reservation and they would be keeping my money. I asked them if I could pay an upgrade fee of some sort so I did not want to loose all the money on this and still have to book another hotel room. They said they would have someone get back to me from the booking department. Never heard from them, so I called back and they said I was actually supposed to call them. I asked to speak to a manager they said there was no manager on duty, call back tomorrow. I have traveled all over the world and stayed in lots of hotels expense and cheap and never have I been treated with such disrespect. So I guess in the end be sure you have the right dates and don't make a mistake or it will cost you. Terrible hotel staff and I would not recommend staying here. Thank you Hotels.com for trying to work this out with the Steigenberger, I will continue to recommend you to my friends and family.