Adam F.
Google
Disappointed and Underwhelmed – Not Worth the Price
I traveled to this resort with my partner, full of high expectations — especially since he had stayed here before and had spoken highly of it. Given the premium price point, I anticipated a luxurious and seamless experience. Unfortunately, things began to go downhill rather quickly.
Check-In & First Impressions
The check-in process was fine, and the staff were accommodating. However, we weren’t informed during the booking process — or even upon arrival — that one of the main pools was under construction. We only found out later, which was frustrating. We were offered drink vouchers as compensation, which might have been acceptable if the drinks were good — but the beer was warm and the cocktails were average at best.
Despite this, we tried to make the most of our stay. The available pool was decent, though it would have been much more enjoyable if there had been an adults-only section. There were far too many children in the pool with the swim-up bar, which made it feel chaotic rather than relaxing.
The Highlight – The Beach
The beach is absolutely stunning, with breathtaking views. Honestly, it’s the only part of the resort I would recommend.
Dining – A Complete Letdown
The buffet was very disappointing — limited variety, little change from day to day, and poor food hygiene. We noticed flies in the food, and the overall cleanliness and standards from the chefs were questionable.
The worst part of our stay was our dinner experience at the restaurant. It started with complimentary bread that was stale and inedible. Upon inspecting it, I found a piece of string inside the bread — thankfully before taking a bite. They brought out a replacement, but I was understandably put off and didn’t touch it.
Despite that, we ordered two steaks (priced at over $50 AUD each with sides), hoping they would at least be a highlight. Unfortunately, they were anything but. The steaks were nowhere near 300g, undercooked, chewy, and difficult to cut even with a steak knife. I couldn’t eat mine, and while my partner ate his out of sheer hunger, he agreed it was subpar. The sides were just as disappointing.
Though they removed one steak from the bill, we were still overcharged for sides — so double-check your receipts if you eat here. We paid over $100 for a meal that was inedible and left us hungry.
Poor Management Response
I raised the issue with management the next day, hoping for a sincere response. Unfortunately, I was met with indifference. The managers seemed disengaged, lacked professionalism, and didn’t seem empowered to make decisions without texting an off-site superior. Their communication skills were lacking, and their attitude left a lot to be desired. For $300+ a night, I expected far better service and accountability.
Final Thoughts
While the beachfront and views are undeniably beautiful, they don’t make up for the resort’s major shortcomings — especially the poor dining experience and lackluster management. Some staff were friendly, but service was inconsistent and lacked attentiveness.
If you’re considering a stay here, I’d suggest getting a day pass to enjoy the beach and views — but book your stay elsewhere. If you're looking for a luxury experience where your money feels well spent, I’d recommend the Sheraton or InterContinental instead.
We’ve since booked a much nicer hotel 15 minutes away for $100 less per night — and the difference in service and quality is already night and day.
Very disappointing overall. What a shame.
Also get an e sim or a data roaming pack if your hoping to use the internet for work or even to post socials/watch Netflix it’s terrible and constantly drops out .
