Amity Queenstown Serviced Apartments

Amazing location and very spacious 2 bedroom apartment. The absolute cleanest and freshest place we have stayed in New Zealand...even the refrigerator smelled lemony fresh. Stay here, you will be well taken care of!!!

The rooms are very spacious, even the bathroom. So it's a lovely place to relax after a long day. The kitchen is well equipped, with everything we needed. Town centre is a 13 minute walk, which is really nice, but there is a very steep hill on the way!

Stayed here for two nights on a Road Trip. It was a great spot to rest and get re-centered. Had a bathtub which I LOVE and used to relax. Kora (spelling?) was extremely attentive and did everything to make our stay enjoyable. She was very kind, warm, and welcoming. NOTE - Our room did not have air conditioned and we did arrive on one of the hottest of the days so just be aware. And it is up on l large hill you will have to traverese to get to to all the shops and restaurants in Queenstown. Not a deal breaker for me but wanted to let y'all know.

What a wonderful trip, and this cozy apartment! Our family of three chose a two-room apartment, which was divided into two floors, and we were on the lower floor. The overall hygiene is very good, and with a courtyard, you can see the stars and the distant skyline at night, it is a very ideal choice, and the service is very warm! Thank you very much to our caretaker, she was beautiful, warm and generous, and made a wonderful addition to our trip. Highly recommended!

The only thing going for this place is the location. The pictures on the website totally misrepresented the room. It was not clean, and the decor was dated. There were kids stickers stuck on the coffee table. The wardrobe in one room had no handles, and a hole kicked in the back of it. There was half a cigar in the ashtray outside the unit. The curtains were missing hooks, so hanging down off the windows. The extractor fan in the bathroom was fitted poorly to the wall, it was coming away from the wall. There was no shampoo or conditioner in the bathroom. The toilet had no buttons on it for the flush, just the lever under where the buttons should be. The unit was tiny for 4 of us. The couch had a couch cover on it, made me wonder what the state of it was underneath (I did not want to look). They lost my booking through booking.com, and then tried to tell me they had no rooms left as I had only just booked (I had in fact booked 7 months prior). I tried to discuss all of this with them on checkout, but although standing in reception for 3-4 minutes and ringing the bell, no one came to see me. So I just left. Normally I would give them the feedback in advance, but as they werent there to talk to, I'm leaving a review. This was completely overpriced for what it was, and the pictures did NOT resemble the room at all.

Cora and their team were very wonderful. Place was clean and we rested well. Location is very near town and easy to walk down to the bay.||Thanks to Cora, we easily checked in and checked out. Wish we could stay longer! Will definitely book this again when we visit!

Definitely the worst motel we have stayed at in the world so far. ||Absolutely run down dump. Smoke alarms not on roof - sitting on top of cupboards.|Good luck if you have a fire.||No door handles on robes so struggle to open doors. ||Shattered glass in the courtyard in huge pieces. I had to clean it up and put it to the side to prevent injury. ||To top it off - no staff ever during staffed hours. They put our full name and room number public on the door for all to see - safety risk especially for potential DV victims. They also said to call the phone - I called 7x - no answer. Left 2 voicemails, no response. Messaged on booking.com and Facebook - all ignored. We had no way to contact anyone at check in and had no way to access wifi - given no information or anything. Horrible service. ||Avoid this motel. Run down, gross, not worth it. Only stayed here as it was all that was available. Would not return. ||Worse than our budget apartments in Thailand, Indonesia, Gympie etc. so that’s saying something.

Disappointing Stay - Avoid This Accommodation!!! We stayed in a 2-bedroom apartment on the 3rd -4th Jan 2025 that costs $430 a night, expecting a clean and comfortable experience. Unfortunately, it was anything but that. • Unfinished Window: One window was covered with papers taped around it, making it unpleasant from both the outside and inside. • Dirty Bedding: Three pillowcases had stains and hair, a sheet had black marks, and the queen bed duvet had a hole with no cover. Despite raising this with staff, they provided "clean" pillowcases that also had stains and ignored the black marks on the sheet. We were told to sleep in the single bed instead. • Faulty Lighting: The main bedroom had one light that didn’t work and another flickering non-stop. • Rusty Shower: The shower had visible rust, adding to the unhygienic feel. • Stained Cups: The cups provided were heavily stained and unusable. • False Advertising: The apartment did not match the photos listed on Booking.com. The staff also agreed that I didn't match what is advertised when I said the room look nothing to what I've seen online. • Unexpected Charges: They charged us a $31.25 credit card fee on top of the $430 without prior notice, making the total $461.25. We traveled with an infant, so we specifically looked for clean, high-standard accommodation. After a long drive, it was incredibly disappointing to arrive at a place that didn’t even meet basic standards. We raised these issues immediately. While the staff came quickly, they didn’t resolve anything. They didn’t change the stained sheet or address the duvet hole. The unfinished window was dismissed as “meant to be done today.” We were not offered another room, the staff only say she will talk the owner and maybe sort out a refund. That's what we agreed to. The next morning, the staff informed us there would be no refund. Instead, we were offered a bottle of Lindauer wine and a small box of chocolate fish—items that didn’t even cover the credit card fee they charged. After contacting the owner via email, it took a week to hear back. The owner, Oniel, refused to provide a refund, offering a "free stay" instead. When we declined, he ignored most of our concerns and blamed us, claiming we should have asked to make the stay pleasant—even though we raised every issue immediately. We arrived at about 6PM, tired and without time or energy to search for alternative accommodation during a busy period. For the amount we paid, we expected much more. This experience was frustrating, and the owner showed no accountability or respect for customers. I rarely write reviews, but I felt compelled to warn others. I contacted the owner to try and sort this out as I thought maybe it's just our room that might be dirty. However, I later look at the Google review (which is different to the Booking.com review) and I see other people had experienced the same thing Save your money—this place doesn’t even meet hostel standards. You’ll find better service and cleanliness elsewhere. We had to rush out to dinner so I didn't have the time to take photos of all the issues. I wish I did. I trusted that they will sort out a refund in the morning. I highly recommend to take as many photos of the issues if you going through the same experience as me.