Sambo Sok
Google
Disappointing Stay - Avoid This Accommodation!!!
We stayed in a 2-bedroom apartment on the 3rd -4th Jan 2025 that costs $430 a night, expecting a clean and comfortable experience. Unfortunately, it was anything but that.
• Unfinished Window: One window was covered with papers taped around it, making it unpleasant from both the outside and inside.
• Dirty Bedding: Three pillowcases had stains and hair, a sheet had black marks, and the queen bed duvet had a hole with no cover. Despite raising this with staff, they provided "clean" pillowcases that also had stains and ignored the black marks on the sheet. We were told to sleep in the single bed instead.
• Faulty Lighting: The main bedroom had one light that didn’t work and another flickering non-stop.
• Rusty Shower: The shower had visible rust, adding to the unhygienic feel.
• Stained Cups: The cups provided were heavily stained and unusable.
• False Advertising: The apartment did not match the photos listed on Booking.com. The staff also agreed that I didn't match what is advertised when I said the room look nothing to what I've seen online.
• Unexpected Charges: They charged us a $31.25 credit card fee on top of the $430 without prior notice, making the total $461.25.
We traveled with an infant, so we specifically looked for clean, high-standard accommodation. After a long drive, it was incredibly disappointing to arrive at a place that didn’t even meet basic standards.
We raised these issues immediately. While the staff came quickly, they didn’t resolve anything. They didn’t change the stained sheet or address the duvet hole. The unfinished window was dismissed as “meant to be done today.” We were not offered another room, the staff only say she will talk the owner and maybe sort out a refund. That's what we agreed to.
The next morning, the staff informed us there would be no refund. Instead, we were offered a bottle of Lindauer wine and a small box of chocolate fish—items that didn’t even cover the credit card fee they charged. After contacting the owner via email, it took a week to hear back. The owner, Oniel, refused to provide a refund, offering a "free stay" instead. When we declined, he ignored most of our concerns and blamed us, claiming we should have asked to make the stay pleasant—even though we raised every issue immediately.
We arrived at about 6PM, tired and without time or energy to search for alternative accommodation during a busy period. For the amount we paid, we expected much more.
This experience was frustrating, and the owner showed no accountability or respect for customers. I rarely write reviews, but I felt compelled to warn others.
I contacted the owner to try and sort this out as I thought maybe it's just our room that might be dirty. However, I later look at the Google review (which is different to the Booking.com review) and I see other people had experienced the same thing
Save your money—this place doesn’t even meet hostel standards. You’ll find better service and cleanliness elsewhere.
We had to rush out to dinner so I didn't have the time to take photos of all the issues. I wish I did. I trusted that they will sort out a refund in the morning. I highly recommend to take as many photos of the issues if you going through the same experience as me.