Annejo Leung
Google
We stayed in interconnected rooms, which worked well for our family. When we arrived around 12:30pm, one of the rooms was ready, and the reception kindly allowed us to check in early. However, the second room was not available until well after the official check-in time of 2pm, only becoming ready around 2:40, which was frustrating after returning from lunch expecting the room to be prepared.
Once in the room, we noticed a patch of wet carpet near the interconnected door, which detracted from the otherwise clean and modern facilities.
There were also some functionality and design concerns. The very small step between the bathroom and the main room could pose a tripping hazard, particularly for young children—we had to constantly remind our kids to be careful. Additionally, the shower temperature was difficult to adjust—it took an unusually long time to cool down from extremely hot, which was both inconvenient and potentially unsafe.
Another disappointing experience was when I inquired about the breakfast prices at check-in. The staff member informed me that breakfast costs $38 for adults and that kids also had to pay. I vaguely remembered seeing a “kids eat free” promotion, so I double-checked the hotel’s website after getting to our room. Sure enough, the website clearly stated that buffet breakfast costs $32 for adults and kids eat free. When I went back to clarify, the staff admitted that the promotion only applies to bookings made online, but this was not communicated initially. This lack of transparency left a poor impression, as the staff could have explained this properly the first time.
On a positive note, the staff at the lobby bar and Dapl restaurant were friendly and welcoming, and the food was decent, which added to the overall experience.
