Nick R.
Google
Beautiful hotel in need of some upgrades. The lobby is beautiful and very modern, however the rooms do leave some things to be desired. You can tell the rooms are quite old. Some things for me did not work like the refrigerator and the wifi was really slow. I am willing to look past these things because the location was great and the service was excellent.
I received a free upgrade to the Princess Suite which was nice, but the room still had a few small problems. The remote system they used for the lighting was a bit odd and touchy, and I would have preferred physical switches. The bathroom was mostly nice, but the shower looked old and worn, and the hot water would randomly spike to scorching hot at times. Lastly, the bed was fairly firm but it was comfortable enough to sleep in and I got good rest.
The service I got from all aspects of the hotel was great. The lady who ran the hotel taxi service as well was super kind. I needed to go to Central Festival and had a hard time using Grab here. She had no other drivers and she personally drove me to the Central Festival mall at a fair price. A little more than Grab, but I was already waiting 15 minutes for a ride at that point, so the extra cost was worth it to me for immediate and kind service.
I still give 4 stars because the price was fair and the location was excellent, right near the gate. If they can invest a bit to improve their rooms I definitely think this would be THE spot to go to in Chiang Mai. Regardless I will visit this location again if I ever come back to Chiang Mai.