Kevin
Google
I would like to formally express my dissatisfaction with the service I experienced today.
The male receptionist I encountered at noon was professional and courteous. However, when I returned in the afternoon to check in, the female receptionist’s attitude was extremely unprofessional and unpleasant. Her behavior was noticeably dismissive and gave the clear impression of discriminatory treatment toward Asian guests.
This experience made me feel deeply uncomfortable and unwelcome. Such conduct is unacceptable in the hospitality industry. I expect equal and respectful treatment regardless of nationality or ethnicity.
I hope the management takes this matter seriously and addresses it appropriately.