sushma kabbal bs
Google
We had reserved the Deluxe Shrine Mountain View room for 5 days! Upon arrival we waited for an hour for the room to be ready.
First impressions, the aesthetic of the hotel is good, post asking for they served water.
Pros:
Big, spacious room and bathroom with Mata mountain view
24/7 hot water in wash basin and mixer tap, with shower in working condition
Bathroom was clean
Power cuts are minimal with immediate restoration
Clean towels provided
Double bed put together one huge spacious bed
We got the room on the 4th floor which is ideally the 2nd floor, ground floor / reception here is 2nd floor, but nonetheless good view
Right amidst the main market with access to eateries & shops
Most of the necessities are at walking distance
Cons:
Room locking is meticulous we had a fight everytime with the door for locking or unlocking, bathroom and main door locks need maintenance
Not one thing is maintained properly in the room - TV not in working condition, Kettle was dirty, Tea bags were not stored right, no coffee sachet, drawers dirty to use.
Bedding torn could have been cleaner
During our 5 day stay they did not even offer once to clean the room
The heater had to be requested ( it is part of the package)
Comode faucet water output very less
Only 500ml water per person issued per day, that as well must be called and requested multiple times and turn around time of delivery is a min of 30-45min
Everything on the menu is overpriced we did not try their food, so no comments
1ltr water at hotel is ₹40 buy from outside paying actuals ₹20/ltr
The hotel nestles a wedding hall, there were two weddings during our stay.
The music volume is very high and the windows in the rooms were vibing to it!!
Very noisy until 1:30am - 2 am during which - DG goes until 12 am then packers are hustling
You get light show as well in your room despite the blackout curtains
Overall average stay with blessed Prime location and good crowd if the customer experience and room cleanliness are improved along maintenance of rooms and property this hotel / mall could thrive better.