D J.
Google
I’m not usually one to complain and I never write reviews but after talking with one of my pool partners, I felt compelled to share my last two experiences here.
First, believe the other reviews. They’re not exaggerating. I’m clearly not the only femme who has experienced how rude some of the men running this establishment can be. The first incident happened on a busy Friday or Saturday night. My group of six and I were fully prepared to wait. When I put my name down, I wasn’t given an estimated wait time. After we found a place to sit, I went back to the front to ask how long the wait might be. Instead of a simple answer, I was “greeted” with a blunt, “What?” I ignored the tone and started to ask about the wait time, only to be cut off mid-sentence with, “But you just got here.” I tried to explain that the person who originally took my name hadn’t given me an estimate and was interrupted yet again with the same response: “But you just got here.” I remained calm and cordial, explaining that my guests simply wanted to know what to expect. The interaction was unnecessarily dismissive and rude. Fast forward to today, had I known things would unfold similarly I wouldve told my partner we should just go elsewhere. We were initially told there were no tables available, yet within seconds one suddenly appeared. That was red flag number one. Then we ordered two beers, which weren’t even cold. We wanted to ask what cold options were available so we could switch, but we waited 15–20 minutes before the waitress (and someone seemingly shadowing her) checked back in. By that point we had already started drinking them. Ironically, after that, they came back every five minutes trying to upsell us—which felt frustrating considering how unavailable they were when we actually needed assistance. I chose to let it go, not say anything and continued to drink my warm beer. However, the real reason I’m writing this review is about personal space and professionalism. Regardless of whether I was right or wrong in a separate moment, and I can admit when Im wrong but no one has ever spoken to me while getting that close to my face. It was completely inappropriate and unacceptable. There are professional ways to handle situations, and that was not one of them.
After my last experience, I should have taken it as a sign. Unfortunately, this second visit confirmed that the issue wasn’t a one-off situation. I truly hope management takes these concerns seriously. Respect, professionalism, and basic courtesy go a long way.