Aaron S.
Yelp
Amsterdam Centraal Station is one of the most beautiful and iconic buildings in Amsterdam, it's a huge, instantly recognisable, grand train station, right in the centre of the city, opposite the water and served by tram, train, bus, metro and even IJ river boats it's well connected to take you around The Netherlands, and even further afield to London, Brussels and Paris via train, or into Schipol Airport, where the world's your oyster.
The station dates back to 1889 and is the second busiest train station in the country, after Ulretch Centraal.
It can be quite hard to navigate the station once inside, due to the size, multiple passageways and ticket gates, but it is easy to get used to, but for tourists only staying in Amsterdam, for a couple of days you may find it tricky, and the platforms seem to be so far away from the entrance.
I did find the staff members in the station to be very rude and lack any sort of sympathy or understanding, I had an issue using the NS Mobile app, which led to my purchasing tickets to travel to Rotterdam Centraal is the wrong day, they forced me to purchase a new ticket and given me false advice to contact customer services, just to get me away from the counter, despite being very calm through a frustrating process.
It also appears to be quite difficult to get out of the station using Eurostar tickets, the Eurostar QR codes are supposed to work but always seem so troublesome on the NS barriers - that being sad, I did also find this to be an issue at other stations, including Rotterdam Centraal.
Inside the station, there is a good number of facilities including convenience stores (try to avoid them if possible - they are quite expensive) as well as places to grab coffee or food. Brands include Albert Heijn, Starbucks and Wagamama. There are also some general retail stores and household brands including LUSH.
As well as the iconic grand design of the building from the outside, I also like the newer, open, airy glass walkway near the boats, and the coloured glass roof of the bus station, which is up the stairs from the main station.
All in all it's a stunning station, but having used this station for Eurostar and NS services, it requires quite a few changes to make the journey easier, quicker and more efficient for the passenger side of things. 4*