MEIR Y
Google
Do note that the best room (suite with a balcony + bourtzi castle and sea view) comes with two unexpected surprises: (1) a smell of a sewage encapsulating whole room; and (2) a refusal to a refund arising from a cheaper price of the alternative room allocated ... If this fit your expectation - go ahead and book the room. Yes, I am aware to the high rating of the hotel. This is why I choosed it. But as I have experienced it, the high rating does injustice with potential guests. They might fall into a trap and find themselves in a smelly room. It should be noted that there was a consent about the sewage smell in the room. They tried to explain that the smell is: (1) because of the air-condition; on the next day - (2) as the hotel is in the middle of the old town near the port... (The recording of the conversation is with me, so beaware of a false response...) quite a poor explanation, to say the least. Never have I read any comment about any hotel in the old part of Nafpilio suffering from a sewage smell. Due to the undisputed sewage smeel, they agreed to allocate me another room, some 25% cheaper and with no smell. However, despite of the 45€ per night difference (90€ for 2 nights), the manager, Dimitra, agreed to refund me only 10€ per night... This is manifestly unscrupulous. Read, take the above into your considerations and decide if all this unpleasentness suits you while having a vacation.
תגובה מהבעלים לפני 12 שעות
Dear guest , Thank you for sharing your feedback and we sincerely apologize for any inconvenience during your stays . Regarding the odor after several inspections by our staff and other guests ,no unusual smells were detected in the room .All were hypothetical explanations as the sewage system is used throughout the hotel and no similar complaints were reported from other rooms yet . As for the refund ,please note the reservation was made through the Booking.com and their terms which you agreed to ,do not allow for refunds after check in .The price adjustment offered was in accordance with the policy you have agreed . Finally ,we take the issue of '' recording the conversation '' very seriously .Recording without consent is illegal under Greek law and a violation which carries significant legal consequences .We expect an explanation on this matter ,as it is a serious breach of privacy and trust . We trust you understand our position and the policies in place .
In response to the Manager:
The response is based on 3 pillars, none of which is accurate.
Firstly, "others did not smell": In real time, the receptionist, who escorted us the room, admitted the sewage smell (μυρωδιά λυμάτων) while being in the room. For this reason, she agreed to change the room without hesitation;
Secondly, "Reservation via Booking": Booking.com has nothing to do with the reservation, as it was done directly with the hotel through its website. It is expected that the hotel would know it …;
Thirdly, Criminal Law: "recording of the conversation" is TAKING NOTES of the things exchanged therein (see for instance https://www.merriam-webster.com/dictionary/record, https://www.collinsdictionary.com/dictionary/english/record)
No law around the world would criminalize it.
Perhaps an AUDIO RECORDING is illegal in Greece, but this is not the case here.
**I had to edit the review by re-writing it in full accordance with
the original in order to respond to the owner's reply
