John Doe
Google
Okay, so I arrived really moody (or super sassy if you like), after 2 terrible hours on Viet public transport. After an initial misunderstanding, I was upgraded to a bigger room, with my preferred style bed, and the hotel staff went out of their way to satisfy my needs and improve my stay. And they did. The rooms are nice and clean, with all amenities. Staff is professional, friendly, speaks a sufficient English. There's a tour desk, but even after it closed, the receptionist took down all train times down for me, and offered to have the tickets brought to the room if necessary. Especially night manager, Mr Jack, was very entertaining and friendly (a lot of giggles) and helpful assuring access to the gym after hours, and Ms Maria who approached me during breakfast, and offered further assistance with my travel plans.
Overall, a solid four star hotel, above Vietnam average, recommended by a difficult and needy traveler who is hard made satisfied. Recommended. Will return.