ANA InterContinental Beppu Resort & Spa by IHG

I have had a pleasant stay at the hotel. The staffs are friendly and very helpful. They are always smiling. The facilities are new. Room is spacious and comfortable with full amenities. Club access offers great down time from the traveling outside. The breakfast offer could have been better, but in general the food is good. On-site restaurants and bar are excellent.

When my parents, my husband, and I arrived at ANA International Beppu, we were greeted by Mr. Takahashi, who is also a bartender at the hotel, by the way, and he makes some delicious cocktails.||He spoke Korean to my parents and they really appreciated being assisted in their native tongue since they speak neither English nor Japanese. ||When we got to the lobby, we were surprised by the atmosphere and were greeted warmly by other employees. ||Ms. Seunghee Lee, the front office supervisor, helped us check-in. ||We all could tell she is genuinely nice and a lovely person, and we felt very much welcomed. ||The rooms were big and romantic. The whole hotel is amazingly beautiful. ||We like the fact that the onsen sides for men & women, which have different views of Beppu Bay, are switched every day. So far, it is the best onsen that we have ever been to. ||It is a super expensive resort, but it is worth for every penny because of the excellent onsen, rooms, and staff. ||However, we would like to point out some weak points. ||There were no trash cans both inside or outside the hotel, so we felt inconvenient.||Secondly, we thought the quality and taste of food did not meet with our expectations at all (except for Takahashi-san’s cocktails). ||We didn’t think it was worth what we paid.||We hope to see some improvements in the future. ||Overall, it was a once-in-a-lifetime experience, and we would like to go back to stay again. ||I personally enjoyed staying there more because of Ms. Lee’s hospitality and professionalism on top of the hotel facilities. I really hope I will see her again.

Wow! What a stunning hotel. The service was very friendly and attentive. I received recommendations for things to do in the city and where to eat. The highlight was my hotel room and the view from the room. The room itself was beautifully designed, so much so that I’d like to model my home off of it. Absolutely breathtaking. The onsen was clean and had a nice outdoor area with hot baths that also had a stunning view. I got room service which was better than most I’ve had. The hotel is a bit away from the train station and main city area, but it was easy to take a taxi into town.

This is our second visit to Beppu (last time we stayed at the Kai Beppu) and chose to stay on the hill this time. The hotel is six years old and spotlessly maintained. The view is unbeatable. We stayed for two nights in a one bedroom suite city view with a private onsen on the balcony. The arrival was swift with valet parking offered, check-in in the club lounge with snacks offered and our luggage quickly found its way into the room.|We had an à la carte dinner in the bar, with great starters and so-so main courses. Coming back early from a disappointing Yufuin excursion (too many people, very touristy), we enjoyed great Wagyu burgers for lunch. The location of the hotel well above Beppu is a pro and a con at the same time. Views are amazing, but you need a car or a taxi to get to town for shopping or eating.|The room was very quiet allowing for a great sleep. Some amenities however had to be ordered separately - which I would not expect in a 5 star hotel and even less so when staying in a suite. First world problem, agreed, but still...|I appreciate that Japanese clients staying here would appreciate something different, i.e. a bit more of an European influence, while we (as visiting Europeans) look for the Japanese influence. Maybe it is because of this (intended) mix at the hotel, something just did not click for us.|This was the most expensive stay of our trip and for us, it did not provide the value or the wow factor to balance the price.

Room: Clean, spacious, and comes with a private onsen. The suite includes a free minibar with all kinds of alcohol, even generous Regent selections. Service: All staff can speak English and are very friendly. The service is quick, and what surprised me most is that they even offer fruit cutting service. Location: Very close to Umi Jigoku, which is convenient for sightseeing. Transportation: The hotel provides pickup and drop-off service. You just need to email them to confirm. Since the car only has four seats, if there aren’t enough seats, they’ll arrange a taxi instead and cover the cost. Their onsen is excellent, with a beautiful night view of Beppu. I recommend going before dinner, around 6 to 7 pm, when it’s quiet and sometimes you can have the whole place to yourself.

The service was exceptional from the moment I arrived. Niina and Goto at the welcome desk were genuinely warm, attentive, and made check-in feel effortless. Akaki went above and beyond, personally coordinating restaurant and onsen reservations for me throughout my stay — which made a big difference on a busy itinerary. The room was spotless, the amenities were top-tier, and the location was perfect for accessing the rest of Beppu.

We loved this hotel - loved the pool and onsen. The rooms are wonderful and the staff are very attentive. Had great chats with the bar men who made wonderful cocktails and were super skilled and delightful. So many good things. The only disappointment was the food. For the expense, the main dishes were hit and miss. The buffet is okay but when you have to add extra costs for different mains and some are very average, you question the value. In the end we couldn’t justify it and went into town each night for dinner - even with the cost of a taxi each way, it’s still worth it. Much better value and quality. If this hotel could get the food offering and price points right, we would stay much longer! Overall, it was a wonderful experience and we hope to be back.

Review: ANA InterContinental Beppu Resort & Spa The ANA InterContinental Beppu Resort & Spa gave me the most unforgettable memories of my entire journey through Japan. From the moment I stepped inside, I was greeted by a view so breathtaking it felt almost unreal — the city and surrounding landscape unfolding far below like a living painting. The hotel’s design is a masterpiece in itself, where every line, texture, and detail has been meticulously curated to create an atmosphere of serene elegance. The spa is nothing short of extraordinary — the most beautiful I have ever experienced in Japan. The facial treatment with massage was, without any doubt, the best I have ever had in my life — I only regret that I had time for just one. The staff embody warmth and professionalism, elevating every interaction into something memorable. Breakfasts here are an indulgence to savor, and each meal is a flawless blend of flavor, artistry, and freshness. This is not simply a place to stay — it is an experience that lingers in your heart long after you leave. I will undoubtedly return.

Out of the whole trip, this was my favorite hotel. ANA has a bunch of hotels all over Japan and in different cities, this one was in Beppu. Overall the check-in process was nice, service was amazing and we had picked the room with a private onsen looking over the little town. It was nice to relax and chill here. They also had afternoon tea in the lounge and drinks at dinner time. The room was huge, and super modern with a in-between look of keeping it traditional to also modern. Everything actually looked really new and gave a relaxed vibe. There was also a massive bathtub in the bathroom. Two double sinks, a living area space, and an outdoor couch! Not your typical size of hotel room but it is a little bit of a splurge but worth it.

ICHBeppu goes beyond a 5-star rating in all ways. 1. Impeccable service! From the time we made our reservation, we communicated via email with the concierge, Choi, to arrange pick-up and secure dining reservations. When our train was delayed to Beppu station by 15 minutes, Choi waited for us and greeted us as we exited the station. Our ride to ICHBeppu was absolutely pleasant and comfortable with Choi sharing information about Beppu and sights to see. Check-in service was equally welcoming. We were greeted in the Club with a glass of wine as our check-in agent explained all the amenities. We briefly mentioned that we wanted to visit the 7 hells via bus the following day. Without asking, our helpful ICHBeppu hostess delivered to our dinner table a hand-written bus timetable for us to use the following day. Upon departure, we were ready to leave before the 10:30 shuttle and were happy to wait. However, our hosts told us that there were quite a few guests leaving at 10:30, so they arranged a private (paid-for by IHCBeppu) taxi to the station. 2. Room: We splurged for the executive room and I'm so pleased we did. Our room was absolutely beautiful and so comfortable. Our balcony had an impressive view of Beppu below. Our private onsen made this an absolute spa luxury. Our bed was extremely comfortable. The room was spacious and perfect in every way. 3. Resort dining: We dined at Elements for dinner, lunch, and breakfast. All meals were amazing! Just make a reservation to ensure your table is ready. Tip: the French toast is the best I've ever had! The amberjack fish (dinner) was scrumptious. 4. Location: The resort is obviously a bit from the station/city center which is how they boast the beautiful views of Beppu from the high hills. However, that doesn't diminish the location as there is a bus stop maybe 4 minutes (walk) from the resort. We used the bus to visit all the hells and dine in town. The resort is accessible even though it's not in the station center. All in all - everything was beyond amazing. This type of service and comfort will be hard to beat.