Compass31983715301
Google
I recently stayed at this resort and unfortunately my experience was far below expectations. While the staff members—particularly the servers and general team—are genuinely kind and attentive, the property itself is in a noticeably deteriorated state and does not meet the standard of a 5-star hotel.||Facilities & Maintenance|The installations are old and poorly maintained. The pathways leading to the rooms have damaged wooden flooring, the curtains in the room were stained, and the bathroom was in visibly bad condition, including multiple spiders on the ceiling and corners. Additionally, the water in the bathroom came out brown; although management said it would be resolved, nothing changed during my stay.||Beach & Activities|The beach looks nothing like the promotional photos. There is almost no service available on the beach and very few guests around. The sailboat experience was also disappointing—the vessel felt extremely basic and precarious.||Management|While the staff is the best part of the resort, management is a different story. The manager provided explanations that simply didn’t make sense and did not adequately address the issues presented. He didn’t come near us again after the welcome.||Food, Laundry & Gym|The food is actually quite good, and the laundry service also works well. However, the gym feels neglected, with worn-out mats and outdated equipment.||Overall Impression|This property is not a 5-star resort. At best, it qualifies as a 3-star hotel—and barely. I would not return, and I strongly suggest potential guests think carefully before booking, especially considering the overwhelmingly positive reviews online, which I personally find surprising given my experience.||P.S.: If you don’t like boats, keep in mind that it’s a 50-minute ride to reach the island, and the boat hits the waves quite hard. You also have to step into the water above your knees to get on. I assume this is normal for islands, but I’m leaving the warning.”