Anantara Palais Hansen Vienna Hotel

Best hotel in Vienna. I’m so in love with Anantara Vienna. Perfect location, beautiful architecture, pure perfection in every single detail! Rooms are so clean and so comfortable. Service and staff, like always top class. Last time I was in Vienna I chose Anantara it was in November, and my daughter is a huge matcha lover, and by that time in that hotel, there wasn’t matcha in their breakfast asortyment, so my daughter took that matter into her own hand and she wrote an opinion about how it would help the hotel to stand out to guests. So imagine her surprise when we came back in March and she’s sitting at the breakfast, asking for matcha and the answer was yes! She was so happy! That shows the amazing and detailed quality of service. In conclusion pure luxury in Vienna!

I highly recommend the Anantara Palais Hansen Vienna. Our stay was fantastic. The hotel is beautiful, the room extremely nice. The best part of the hotel is the wonderful staff. The service was outstanding. Lindsey, Kari and Daysel at the wonderful morning breakfast were all standouts. And Medhi at the door are just a few of the standouts. Thank you to all for making our stay in Vienna so memorable!!

This stay was incredibly special for us as we were celebrating my mum’s 70th birthday, and from the very beginning Dominik made sure it would be unforgettable. Even while planning the trip, he helped with every booking and special request, and when I changed my mind about a few details, he went above and beyond to accommodate everything with such kindness and ease. When we arrived, we were personally greeted by Dominik, which immediately set the tone for the stay. I had mentioned in passing that my mum can’t walk long distances, and without us even asking, he arranged a wonderful room upgrade so we were as close to the elevator as possible - a small detail that made a huge difference and showed his incredible thoughtfulness. Throughout our stay, the entire team was absolutely amazing. From the restaurant and bar to room service and housekeeping, everyone was so warm, attentive, and genuinely friendly. Nothing ever felt like too much trouble - there was always a solution, always a smile. On my mum’s birthday, she was surprised with not just one, but two beautiful flower bouquets - one waiting for her in the room and another during our designer lunch. It was such a touching gesture and made the day feel truly magical. The food at breakfast and lunch was delicious, and every experience felt carefully considered and perfectly executed. Even at the end of our stay, Dominik was there to send us off. He presented us with a handwritten thank-you card signed by the entire team - a gesture that meant so much to us - and he truly turned every stone in helping find a bag so my mum could safely travel with her two flower bouquets and her birthday cake. Dominik’s attention to detail, resourcefulness, and genuine passion for what he does truly set this stay apart. You can feel that he lives and breathes hospitality, and thanks to him - and the wonderful team around him - this was one of the most memorable and magical hotel stays we’ve ever had.

Anantara Palais Hansen Vienna – review First and foremost, a huge thank you to one of the outstanding managers, Mr. Vedad Bakovic, whose professionalism and hospitality made our stay even more memorable. This hotel is truly exceptional. We had previously been guests when the property was still operated by Kempinski. Since the takeover by Anantara, the transformation has been remarkable. The changes have dramatically elevated the quality of the hotel, and in my opinion, it is now one of the very best choices in Vienna. It clearly surpasses hotels such as the Park Hyatt Vienna, which is roughly twice the price. Yet at Anantara, the overall standard feels twice as good. The rooms are very spacious, beautifully designed, and extremely comfortable. The service is phenomenal from start to finish. The lobby is one of the most beautiful spaces you can see in Vienna. We are familiar with the lobbies at the Park Hyatt, The Ritz-Carlton, and the newly opened Mandarin Oriental, as well as the Rosewood in the city center. However, Anantara stands out among them all. This is a hotel that truly meets every possible expectation. It is very well maintained, the service is outstanding, and the rooms leave nothing to be desired. There is simply nothing to complain about. We will definitely be returning to this wonderful property many more times in the future. Best regards.

We stayed with our cat, between 29.12.2025 to 3.01.2026 in room 155. Its a pity that the hotel overall can not match the beauty and history of the building. Unfortunately staying in the Anantara Vienna was not the experience we wished for, considering that we have stayed twice at the Anantara in Budapest and once in Amsterdam. Both outstanding experiences. The 1st floor seems partially renovated and so is the room. Refurbished yes but not totally renovated. Entrance, lobby and reception though is fully renovated and demonstrates impressive design. The hotel offers rooms of sizes 32 to 38sqm. The size difference is so small; you can't tell the difference to what exactly you have booked. Supposingly, we were offered a free upgrade at check in, which I did not understand it. So how small was the one we initially booked? Was it really an upgrade? Our first night was cold. The A/C fun was working but there was no heat. Next morning the maintenance department fixed it. At room check-in there was a large yellow stain on the carpet. Ok next morning and uppon our request, the housekeeping cleaned it swiftly. The service at the lobby bar is good but far from outstanding. We had breakfast only in our last morning, before check out. My wife found hair on the pancakes. An apologetic attitude is what everyone expects from the waiter of a 5 star hotel. What would be better is if the incident never happened. An extra TIP: The gourmet restaurant is amazing, a truly unique experience. The SPA has a very small swimming pool with pretty cold water. You can not really swim because it is so small but you can not have a proper whirlpool experience either since the water is relatively cold. The sauna and steam bath was to a very good standard and all staff very helpful and friendly. Overall, is the hotel a 5 star? Definitely it is. Is it an iconic 5 star hotel like some others situated on the ring strasse? No, for sure not. Did it deserve the price tag? Also not... With such a hotel the expectations are really high, so sadly not a five star but unfortunately not even a 4 star rating either.

We had the most incredible experience at Anantara Palais Hansen Vienna with their private masterclass making traditional Viennese apple strudel with patisserie chef Pierre Zani.||I arranged this experience as a birthday surprise for my husband, as he has always dreamed of visiting Vienna and learning how to make authentic apple strudel. It truly could not have been any better.||From the moment we arrived, everything felt special and luxurious. We were welcomed with beautiful cakes, drinks, balloons, and refreshments, which instantly set the tone for a memorable experience. The attention to detail was outstanding.||Chef Pierre Zani was absolutely fantastic — incredibly knowledgeable, patient, and passionate about his craft. He guided us through every step of the process, explaining the history and techniques behind traditional Viennese apple strudel. All ingredients were perfectly prepared and pre-weighed, making the experience both enjoyable and relaxed.||What made it even more special was that our 9-year-old daughter absolutely loved it too. She was fully engaged and had such a wonderful time.||We cannot recommend this experience highly enough. If you are looking for a truly special culinary experience in Vienna ! 10/10

Our trip got off to a rocky start. Our daughter’s checked bag didn’t make it, and the hotel didn’t have our reservation. But the desk personnel quickly resolved the hotel issue by giving us a very large suite at no extra charge. The concierge tracked the missing luggage over 4 days(!), and recommended a good store where she could buy some clothes to get through those days. The lounge/bar staff and the dining room staff were excellent. Due to the help of the staff our trip to Vienna was a success.

I spent a wonderful three nights at the Anantara Palais Hansen Vienna, and it was a truly unforgettable experience and a perfect way to celebrate my birthday. I was welcomed with an incredibly delicious birthday cake a light, airy soufflé that was absolutely divine. The room was perfect, thoughtfully designed down to the smallest detail: touch-control bath and shower, heated floors, premium cosmetics, very soft slippers in two sizes, and everything you could possibly need. The room design and finishes were exceptional there was absolutely nothing to criticise. The only thing that felt slightly out of place was the Valera hairdryer, which seemed outdated for such a luxurious hotel. Breakfast was a true work of art. The presentation was stunning, and the dishes were exceptional- shakshuka, an avocado toast with cottage cheese, and many other beautiful options. A huge thank you to the restaurant staff: the tall, young, curly-haired waiter for his excellent service and constant smile, and to Iana from Ukraine for her warm and attentive attitude. The food selection was amazing, and one of the smoothies the passion fruit one completely stole my heart. At reception, I would like to highlight Manuel incredibly friendly, attentive, and very helpful with extending my stay. Unfortunately, the young lady working the shift before him did not leave the same impression and wasn’t even aware of the happy hours. Regarding the restaurant in the evening: there were only two staff members working during a full house at happy hours. We ordered champagne and asked for two glasses to be brought at once, but the waitress refused, explaining that the second glass could only be served after we finished the first one which sounded quite strange. The spa is small but very cozy. The large pool works like a giant jacuzzi, a perfect place to relax. Overall, the hotel is fantastic service, location, atmosphere, and attention to detail were all exceptional. I’m leaving with wonderful memories.

Just got back from Vienna and stayed here 3 nights. It's now called Anantara Palais. It's a beautiful spacious hotel-big luxurious rooms,amazing bathrooms and the staff is super courteous and helpful. The breakfast and bar are amazing too. I loved my stay and would stay here again.

We stayed here for 4 nights in late November. The room was huge with a few of a courtyard? I felt this was more of a corporate travel hotel than a vacation hotel. Service in the main lounge was spotty. Breakfast was perfect to start the day. But other than that. I'd look for a more friendly traveler hotel.

Excellent service - great location. Walked pretty much everywhere from our hotel. Missed the Michelin star restaurant but drinks in the lobby was nice. Some late night snacks were good, as well. Concierge was always helpful as well as bellman.

THE best hotel in Wien, bar none. We saw the other ones and we settled on Palais Hansen Kempinski for a 5 night glorious stay. We had an Amex Platinum upgrade to a larger deluxe room, whisper quiet - high ceilings, comfy beds, lovely bathroom with Ferragamo toiletries, splendid, large walk in shower, and the service - unparalleled. The concierge, Thomas (Clef d'Or), will assist with anything and he will do it with a smile. Overall, the staff manages to balance their Viennese charm with precision and hyperefficiency. The hotel is also located in a calmer area, away from the worst tourist noise. The breakfast buffet is sumptuous, as is Edvard, the Michelin starred restaurant where we had our goodbye dinner. We would never stay anywhere else in Wien. A total Wienner!!!

My husband, daughter, and I stayed 3 nights at the Vienna Kempinski this past week and had a fantastic time. -- Everyone is super friendly. -- Rooms aren't enormous but are well appointed and spotless. -- Breakfast buffet was included in our rate (thank you American Express) and it was definitely one of the best I've ever had. I ate so much at breakfast every day that I didn't eat until dinner. Love that it was open until 2pm on weekends. -- The hotel let us check in early (10 am). -- Hotel lobby is a nice place to lounge. -- Internet was included in our American Express package. -- Pool was small but stunning. -- Gym was great. -- Location is convenient. Can't wait to visit Vienna again so I can stay at this lovely hotel.

Very trendy place. Front door staff very good but on my check out the gentleman was pushy about me taking a taxi to the airport and told him I had no Euros I had American money he said no problem. Not only a problem but charged twice the amount than Uber Room is clean but this ordeal left a bad experience I wouldn't return

I booked a manicure while staying at the Kempinski. It cost $100 CAN -65€. I have had better manicures for a third of the price. The spa itself was clean and the staff friendly. My manicurist struggled with applying the polish and getting clean edges around the cuticle area. She was very young and seemed nervous so I did not want to say anything, but I feel a spa of this caliber should make sure there aestheticians are competent and well trained. The room was too hot and there was no background music - which some people may prefer, but there was a stereo so I wonder why there was no 'spa like music' playing? After I left I noticed that several nails weren't even fully painted and everything chipped within 24 hours. I have had A LOT of manicures so I know a good one from a bad one. I would have left satisfied had the 'spa' experience felt special and worth the money but it did not. I can't speak to their other services but if you want a good manicure don't go here. Do some research (as I should have) and find a spot in the city that does a quality job for less. This review is for the spa only. The hotel is fantastic.

Excellent Hotel. True 5 stars. Don't think just book This time the Yelp reviews are spot on. This hotel is truly excellent! I travel 100 days a year or more and this is one of the best hotels I have stayed in in a while. Most don't live up to the reviews and this place exceeds them. I had a suite and I could just live in it. Quiet with an excellent staff and great breakfast what else can you ask for and i am tough on hotel reviews. Book with confidence

Aah Kempinsky! You luxury five star hotel! The staff here are great and very welcoming from start to finish. It's exactly the way it should be. As a GHA Platinum member I was bumped up to deluxe room which was good. The room was suitable for such a hotel - clean, spacious, well equipped. The real gem of this hotel though is the food. Edvards (in which I dined) boasts a Michelin star and so well it may! The food was delicious, but it's not for the cash conscious traveller - a meal with a couple of drinks sets you back around 250 euro. The breakfast buffet is also nice!

I can only echo the other superlative reviews of this exceptional hotel. The entire staff could not have been more accommodating, friendly and professional, from the exceptional "ladies in red", to Roman, the head of the food service team. We were celebrating our 25th anniversary. There were rose petals on our bed (in the shape of a heart) and an indescribably delicious chocolate mousse cake with red frosting in our suite when we arrived. The hotel upgraded us to a sumptuous suite (thank you American Express!), which was glorious. Again, thanks to Amex, breakfast was included and it was a feast, which we looked forward to every morning. We are well-traveled. Our takeaway was that this hotel might well be one of the best hotels in the world. Staying there was a memorable experience.

This is one of the nicest hotels I've ever stayed in. The staff is friendly, warm, and welcoming, and our room is gorgeous. We mentioned we were here on our honeymoon, and they welcomed us with champagne when we arrived as well as with a bottle of champagne (and chocolates!) in our room. Wonderful amenities in the room, gorgeous pool and spa, central location in Vienna, and a super comfortable bed. The shower is amazing and modern with automated switches on the wall, and the hotel has a fantastic view of the city. Couldn't ask for more.

SUPER hotel, exactly as expected from Kempinski. Stayed in the Ring Suite; dog friendly, absolutely perfect service and accommodations. The spa is also very nice, the staff go out of their way to make your stay superb. The suite was extraordinary. iPad access for television, room service, lights, etc. Great concierge service, helped me to book a Danube river liner tour and was ever so helpful. Also got my dog extra chews :) Wherever I travel in the world, if I can stay at Kempinski I know it will just be without compare.

Equisite hotel truly five star service & amenities The hotel is focused on flawless service and elegant ambience. The hotel caters to the discerning client and yet treats each guest as if she or he is important. We tend to dress extremely casually when we travel and yet this hotel treated us as well as if we were chiquely dressed. This is important to us and brings us back to a place. The spa is lovely and my husband used the sauna and other facilities daily. They are technologically advanced; whereby one does not need to place a card outside the door indicating "do not disturb" or "please clean the room" but by the press of a button inside the room, it is indicated outside the room. They deliver water each night with the night service. The service was excellent and the staff was fantastic, friendly, and helpful. It is also wonderful that they are dog-friendly, it made my husband and I smile to see the dogs on occasion in the lobby. (We love this about Europe, the forward thinking attitude toward canine companions.) All-in-all a great hotel, one we will definitely return to. The only area that could be improved upon is that the breakfast buffet is not vegan friendly and expensive. However, Vienna is an amazing city that has incredible vegan food and a wonderful restuarant just around the corner from the hotel, Yamm, was a place we visited daily.

If any hotel could be described as perfect this one fits the bill. Refined, elegant surroundings with an attentive staff eager to please. Beautiful rooms with incredible high tech showers. Dining is marvelous from breakfast to a Michelin dinner at Edwards.