Sarah Simcox
Google
We stayed here for a few days after leaving Padma in Ubud. To say it lightly, we were extremely disappointed. You can tell the hotel was a 5-star resort at one point, but, unfortunately has not kept the cleanliness and up-to-date features you would see at a 5-star hotel. The hotel is getting some renovation currently, but they did not disclose that to us during check-in. Construction starts at 8:15am and lasts until about 8pm some nights. So if you needed a nap during your stay, it’s not going to happen! There is a ton of old water damage throughout the rooms/hotel, rust build up, mildew smells, and stained towels/sheets. We arrived to a room that had ants throughout. Also, the shower and bathroom sink wouldn’t drain. We heavily considered changing hotels but didn’t want to not be refunded (as we saw other people had this issue on previous reviews). Our neighbors caught their foot on a loose nail in the room from water damage to the floor. Also, I got food poisoning after eating at the breakfast buffet (but also was the only one in my party to get sick). The staff, though, are very friendly and the sunset view from the hotel is quite impeccable. The staff and location is about all this hotel has going for them. Would recommend staying somewhere else if at all possible.