Philip Anderson
Google
I rarely write reviews, but the experience was so bad for the price paid.
Pros - nice location, safari, peaceful.   Ethan and the rest of the team at the hotel are trying their best, but are fighting against the overall organization of the place. Cameron was excellent as a safari guide, extremely knowledgeable and friendly.
Cons:
Boat check in - we were called the night previously and told the boat is leaving at 1.45pm sharp.   So we arrived early.  We were loaded onto the boat at 1.40pm.  Unfortunately, we had to wait for some inconsiderate guests, and were sitting on the boat still at 2.20pm.   No water and no A/C, with two kids under the age of two.  For some reason the other boat left on time.
Hotel check in - once we arrived we were loaded onto a bus despite some being given a jeep.  On check in, it was a free for all,  no priority was given for a pregnant lady and her family,  or our family with small children.    Others simply piled forward to the one desk doing check ins.  Surely it would be simple to arrange - as you know who’s coming off the boat?
Safari - it was excellent with Cameron, but again we were told there was some A/C closed jeeps, we didn’t have one, this would be easy to arrange ahead of time given the age of the children and the heat.
Spa and jeep transfer - I had booked a spa for my wife and was told the transfer would be at 1200.   Again my wife was still waiting at 1230 in the hotel lobby,  again waiting for some other inconsiderate guests.
Return to the dock - we had messaged ahead of time and were told our car would be ready by the valet team.   Unfortunately it wasn’t, and the staff there were in disarray.   I asked several times if they knew where my car was, was no response, so I walked around the car park to try and find my car which was at the other side of the jetty.   The keys were inside.
For the price paid,  it is no more than a 3 star hotel.   And unfortunately, they seem unable to cater for even pregnant women or small children,  responding only to those who shout loudest or force their way to the front.
The hotel really needs a way to deal with inconsiderate guests,  people can’t wait 30 minutes just because the others can’t be bothered to wake up or be on time.   There should be a cut off for transfers or activities.  You should simply be told to get the next one if you are too late.
As I said some of the staff are excellent, Ethan, Tushal, Cameron.  But it seems there is either total disorganization at the top, or they are short staffed, I don’t know.   But I would not recommend it as a luxury stay.