& Other Stories

Bright and spacious store with the most kind staff! I was looking for a beanie in another colour and they helped me call the 5th Av store and secured it for me. They went above and beyond and made my day! ❤️

The staff were lovely, especially Victoria who pulled all the items I had found online and was incredibly patient as I tried them even as closing neared. Their stock is also 10/10 - many items that were sold out online were available in store. Highly recommend this branch!

Love this place. Their clothes are so gorgeous. I love them. Just wish their prices were affordable especially considering the quality of their clothes is Similar to Zara's and like such.

HORRIBLE customer service. Woman who I assumed is the manager with long dark brown hair was rude. I asked for a price adjustment. She noted it is not possible as they don’t honor them. So I asked to do a return as it’s within the 30 day period and purchase the item back at the sale price. Which there is literally nothing wrong with doing as I bought the item 10 days ago and is brand new never used. She first told me to get out of the way as she was helping another customer (which, I was never in her way) then had a rude tone with me the entire rest of our conversation. Then she stated that the new item would be final sale. Which is absurd because all I did is return something (brand new with from 10 days ago) and rebuy it. Why would that be final sale? Literally the worst experience. Lolol. You work in customer service, maybe being slightly customer friendly would be the move. Anyways, hope baby girl gets a full 8 hours of sleep tonight and eats a sandwich so she’s not cranky tomorrow. :)

What kind of store closes it’s fitting rooms a whole hour before the actual closing of the store?! Especially in Downtown NYC where most people don’t finish up working at 4:30. Me and several other customers had dozens items we wanted to try on (and most likely buy a part of it) and we were simply turned away. I guess I’ll never be able to shop here after work then.

Spacious retail space, friendly staff~ My favorite branch in New York City.

I come to this location once or twice a week in order to get first dibs on new inventory! I love this brand and it's safe to say that 75% of my wardrobe comes from this location and from COS. It's disappointing that I have to write this 2 starred review. There's always this one guy that works there who always looks at me as if he's bothered by my presence. I had 2 pairs of pants that I wanted to try and on and as I approached him in the fitting room... he quickly points towards the fitting rooms. No smile, no real communication. I come out of the fitting room and the guy just looks at me and quickly looks away. I wasn't getting any help so I walked over to the register. The girls also had some sort of attitude and hesitated to offer me help with finding another size. I've spent a lot of money here and most of the girls are familiar with my face. I don't steal, I'm not difficult (I barely talk to anyone) and I always BUY... so why am I getting treated like this. Maybe they all need new jobs. I'd suggest starting all over again in regards to hiring suitable sale associates. No one begged you to work in retail.

Yea this blonde employee with a short haircut is one of the rudest, most unpleasant people I’ve ever had the misfortune of coming into contact with. I asked if a shirt I liked was available one size smaller and she suggested I order two sizes up (in essence, calling me fat). She literally spat on me. I think she was high. I felt ashamed to be there. I will never step foot in this store again.