& Other Stories

HORRIBLE customer service. Woman who I assumed is the manager with long dark brown hair was rude. I asked for a price adjustment. She noted it is not possible as they don’t honor them. So I asked to do a return as it’s within the 30 day period and purchase the item back at the sale price. Which there is literally nothing wrong with doing as I bought the item 10 days ago and is brand new never used. She first told me to get out of the way as she was helping another customer (which, I was never in her way) then had a rude tone with me the entire rest of our conversation. Then she stated that the new item would be final sale. Which is absurd because all I did is return something (brand new with from 10 days ago) and rebuy it. Why would that be final sale? Literally the worst experience. Lolol. You work in customer service, maybe being slightly customer friendly would be the move. Anyways, hope baby girl gets a full 8 hours of sleep tonight and eats a sandwich so she’s not cranky tomorrow. :)

I came across this store during holiday and got amazing jewelry! They also were very kind to ask if I would like gift wrapping even being after christmas.

Love this place. Their clothes are so gorgeous. I love them. Just wish their prices were affordable especially considering the quality of their clothes is Similar to Zara's and like such.

What kind of store closes it’s fitting rooms a whole hour before the actual closing of the store?! Especially in Downtown NYC where most people don’t finish up working at 4:30. Me and several other customers had dozens items we wanted to try on (and most likely buy a part of it) and we were simply turned away. I guess I’ll never be able to shop here after work then.

Extremely rude sales manager. They expect you to hold onto your receipt when I had proof of purchase on my credit card bank statement. Old school sales system when every other retailer just requires the card you purchase with

I actually had excellent experience here, staff was very friendly and helpful, I don't have &other stories in my country so I wanted to try A LOT of clothes, and during the process asked the staff to look up different sizes for me, etc. During the whole process they were lovely, helped me every time with a smile, I really enjoyed my experience and went home with some great new clothes.

Spacious retail space, friendly staff~ My favorite branch in New York City.

Yea this blonde employee with a short haircut is one of the rudest, most unpleasant people I’ve ever had the misfortune of coming into contact with. I asked if a shirt I liked was available one size smaller and she suggested I order two sizes up (in essence, calling me fat). She literally spat on me. I think she was high. I felt ashamed to be there. I will never step foot in this store again.