Melissa N.
Yelp
This reiew is for Agencia De Viajes El Andador in the heart of Oaxaca.
I'm sorry to say this, but my mom and I had a very bad experience with this company, including our interaction with the disrespectful manager named Vicky. We travel a lot and had not experienced such disorganization or disrespect.
We took a total of 3 tours: the city 1 hour tour bus, the all day tour to Monte Albán, and second city tour to Jalatlaco on a different type of bus.
The only reason I am giving this a 2 out of 5 is the employees, in my case Pepe, the drivers, and 2 out of 3 of the tour guides who are the reason why this experience was not a 0 or 1.
As Pepe approached us on the streets to recruit us, he was very welcoming and informative. He then walked us to the main office so we could pay for the 1 hour red bus tour and the Monte Alban tour. My mom and I had never visited Oaxaca and we are very curious individuals, so we were asking questions, which Pepe was answering for us in the office, but then Vicky rudely intervened and spoke down to my mom and I who were conducting our entire visit in Spanish (we are Mexican/American).
We then went to the bus. This was chaotic. They made people who were already sitting on one bus move to another bus to give us more space (which we did not need). People lost their spots, some people pushed and shoved to secure spots on the top of the bus. This tour was sold to us as making two stops, but given the disorganization and the reloading, we took off 15 minutes late, and did not have the second stop we were promised. The tour guide and driver did a great job once we took off.
Two days later we took the Monte Albán tour. We were picked up 50 minutes after the time we were told. Our hotel felt bad for us and called El Andador on our behalf to inquire about the pick up and their response was that they had already communicated with us that they were running late, which they never did. Our hotel told us that they used to work with this company, but that given that the quality of service had gone down, they stopped recommending them. My mom has a handicap card and requires to sit in the front of the bus. When we inquired about this days before this trip, again Vicky, the person in charge, did not acknowledge my mom or her handicap credential. Then told us not to worry because the drives are short, but she's not a doctor. The insensitivity to my mom's medical needs left another bad taste. As we were in this tour, there was a family from the Netherlands who had been promised a guide who also spoke English. This was their second trip with the company, and for the second time, the English bilingual guide did not show up. They were lied to twice and left the tour one hour into it very disappointed. Also, our guide did not show up until after we left Monte Albán and I heard from other tourists on the bus, that this was common with this company.
The third bus ride to Jalatlaco was the better of the three. The guide, Angel was great and the driver was excellent
If you require any special medical attention or a guide in Engish, again, this is not the company for you. Take your money elsewhere unless you want to risk the disorganization and disrespect. I did not like witnessing Vicky disrespecting her employees or my mom. My mom and I had a better experience with Oaxaca Dreams Travel and Tours and with Herrera Oaxaca Tours (ask for Pepe).
Oaxaca is a beautiful place and you don't want to let a company get in the way on how you experience your tours. I'm a Professor who travels a lot so I invested time on this review to make sure no one else has this experience. I hope you find it useful.
I will never book tours with this company again.