Andaz Dubai The Palm, by Hyatt

Amazing stay at this hotel! I took a friend for her birthday and checked many hotels before deciding on this one. And it was the right choice. Great location in the palm trunk, with a private beach but still not too far from the city. The staff is amazing, so attentive and helpful. At the concierge, at the spa and of course the reception. The rooms are great, loved the decoration. You have to ask for amenities due to environmental concern which is great. The breakfast is so great! And the staff there, I can’t even describe it. The restaurant on the beach is also great-even for dinner. Spacious gym. It is not a fancy hotel and they really made us feel at home.

We had a wonderful stay at this hotel and I can highly recommend it. Everyone was very, very friendly and helpful, from the reception and concierge, to the restaurant team, the kitchen staff, the room service and everybody else. You could really feel the warm and welcoming atmosphere throughout the entire hotel. The room, as well the whole hotel complex were very beautiful, clean and well maintained. Everything was taken care of with a great attention to details. The food was outstanding, delicious, high quality and very varied, so there was always something new to enjoy. The teams in both restaurants were always friendly and attentive, despite the hard work and busy hours. Their dedication and kindness truly stood out and made every meal even more enjoyable. The dinner on New Years Eve in "Asia Asia" was also unforgettable. I would like to sincerely thank the entire team for this lovely vacation. It was a truly relaxing stay and I would be happy to return some day.

We recently spent a week at the Andaz Dubai The Palm this December with our newborn. Overall, it’s a "super" hotel in a prime location, offering that vibrant Dubai energy we were looking for. However, as any parent knows, the devil is in the details! Here’s the breakdown of the highs and the "could-be-betters."|The "Super" Highlights|• Location & Arrival: Being on the Palm is always a treat. A huge shout-out for the free valet parking—it’s seamless, professional, and a genuine life-saver when you’re traveling with baby gear.|• Cleanliness & Service: The housekeeping and general service levels were very satisfying. The hotel is well-maintained, and the staff is generally welcoming.|• The Amenities: A little tip for future guests—the "extra" amenities are free, but they aren't always stocked in the room by default. You’ll need to ask for them at the lobby, but once you do, the quality is great.|Areas for Improvement (The "Parental" Perspective)|• The Transport Trap: Don’t rely on the Monorail; it’s more of a tourist attraction than a functional transit system. We found ourselves completely dependent on taxis.|• Shuttle Schedule Squeeze: The shuttle to the Mall of the Emirates needs a rethink. The 11:00 AM slot is often too early when you're managing a family morning routine, and the next one at 2:15 PM feels like the day is already over. A 12:00 PM shuttle would be the "Goldilocks" sweet spot!|• Dining Dynamics: The food is "good" (it hits the mark but doesn't necessarily blow you away). However, the service can be quite slow. It’s mostly buffet-style with limited à la carte flexibility, which can be a bit repetitive for a week-long stay.|• The Spa Pricing: I skipped the spa entirely. In a city like Dubai, which offers some of the best luxury spa experiences in the world, the hotel’s pricing felt disconnected from the market reality. You can find world-class treatments elsewhere for the same price.|Pro-Tip for Check-in 💡|If you value fresh air, specifically ask for a room with a balcony. We noticed that many of the "Sea View" rooms surprisingly do not have them. It’s worth double-checking at the front desk to ensure you get that outdoor space!|Final Verdict: We left happy and would recommend it, but with a few tweaks to the shuttle timings and dining speed, this hotel could easily go from "great" to "perfect."

I had a wonderful stay at Andaz Dubai The Palm, even though my time in Dubai was less than 24 hours. From the moment I entered the lobby, I was made to feel genuinely welcome. Mr. Ahmed Sami ensured I had a great experience right away with his warm and professional hospitality.||A special mention goes to the supervisor, who was kind enough to upgrade my room and surprise me with thoughtful birthday treats brought to my room, a truly lovely and unexpected gesture. Despite my short stay, the entire team at Andaz made me feel completely at home. As a Travel Advisor, I must say that their attention to detail and genuine care for guests really stood out for me. I would absolutely recommend this hotel and look forward to booking stays for my clients visiting Dubai.

We stayed there with the family between Christmas and the new year. The hotel overall was a good experience. I went to West Beach on the other side of the Palm to look at the Hilton and Fairmont (my other potential choices), and I would say that the Andaz is in a much more quiet and family friendly location. The food was good as well as the service. On the downsides, I did not like the location of the pool (quite a long walk) and it being located between some other apartment buildings gave it a bit of a strange vibe. We went to Raffles the Palm for our last holiday and this is certainly a category below (which is also reflected in the price). Overall a good stay but not a five star experience and certainly a tier down form some of the other hotels on the palm.

We recently stayed at Andaz by Hyatt Dubai The Palm, and it was a wonderful experience from start to finish. The hotel’s design is modern and stylish, with beautiful views and a relaxing atmosphere. The staff were exceptionally welcoming and attentive — always ready to assist with a smile. Allan from reception was very helpful The room was spacious, clean, and well-equipped with everything I needed for a comfortable stay. I particularly enjoyed “the breakfast buffet”, “the pool area”, “the beach access”, The location on the Palm is perfect — peaceful yet close to main attractions. Shree from Locale restaurant was incredibly warm and made sure we were well taken care of. Highly recommend Andaz for anyone visiting Dubai who values comfort, style, and excellent service. I’d definitely stay here again!

The Andaz was truly a beautiful place to stay. We visited here for my husband’s 30th birthday and they made our stay very special. The hotel team organised 30th birthday balloons for our arrival as well as 3 birthday cakes! The hotel was in a perfect location, right on the palm and the mall opposite was great. The hotel was clean, tidy and everyone was so friendly and helpful! A special thank you to Priya in The Locale who made our visit so special. The beach is very well kept and the rooms are immaculate and very modern. We would 100% stay here again. Very much worth the price and we would recommend to anyone visiting Dubai.

The hotel is in a deluxe spot with a reasonably quick taxi ride (considering the size of the city) to all the prime attractions the city has to offer. The room (double, sea view) delivered exactly what we were looking for on our honeymoon. The hotel itself is maintained to such a high class it blew our expectations away. I would like to give a huge thank you to Chelo who was very understanding of my allergies and informed the kitchen every night we dined, always had a smile and was very welcoming and I feel she is a huge credit to the hotel. Thank you to the chefs as well, really understanding. When we return to Dubai the hotel will be at the top of our shortlist!