Michael N.
Yelp
Visited Dec 13th.
Restaurant was about half capacity.
Ordered Greek yogurt, took about 15 minutes.
Asked if pastries were available, server mentioned he'd check. Ten minutes later, we asked again since we were interested, same answer. A few minutes later, advised two options. 15 mins for a status update on pastries?
Empty water glasses on table were never filled. No question if we'd like water, just empty glasses.
Ordered coffee, no offer to refill, flagged down server for a refill.
Ordered $25 Farmers Breakfast (two eggs, sausage, potatoes, toast), specified eggs cooked medium, (mentioned it twice), the eggs were really under cooked watery goo (photo attached).
Breakfast potatoes seemed like they were held under heat lamp (dried out).
Service wasn't warm or welcoming, really less than stellar. No smile, no basic engagement. It's not the first time our experience with this server was disappointing.
As a Globalist, I select this Hyatt due in part to the breakfast experience. Sad to say it once again wasn't as enjoyable as in the year's past.
20% gratuity automatically included in the bill, plus 5% surcharge.
When we hear another couple mentioning the service, or lack thereof, it confirms our experience isn't unique.
It's convenient if you're staying at Andaz, breakfast is complimentary if you're a Globalist, fireplace is nice, chairs are comfortable. Polishing up the service and food prep will bring this back to a 4 or 5 star experience.